Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

539 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5rating 4.66667
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
92% Would Recommend
100% Business Response
Latest Review 30 minutes ago

Reviews


LS
Louella S.
Brigham City, UT
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Thank you
Thank you for resolving my problem and going above and beyond fixing my lights and washing my car.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2019 Category: Service
Disappointed
I won’t be bringing my car back there for service
TODD M B., Service Manager from Young Hyundai responded on 05/14/2019

I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience.

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

MT
Mastafa T.
Clearfield, UT
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2018 Category: Service
Reputation.
No good at all
SKYLER N., Service Manager from Young Hyundai responded on 11/14/2018

Thank you for your feed back. I am sorry to hear about your visit. Feel free to reach out to me directly by phone or email. Please expect a call from me to discuss your visit further. Thank you


JC
Jerrel C.
Layton, UT
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2018 Category: Service
Not informed
Sales not familiar with product
SKYLER N., Service Manager from Young Hyundai responded on 08/31/2018

Jerrel, I would love to discuss this further with you. Please expect a call from our service manager on Tue Sept 3rd.


DD
David D.
Syracuse, UT
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2018
100% Powertrain Warranty? Poor service received
Engine light came on July 27 2018, car felt like it was misfiring and running rough. Immediately drove to service department where I was told that there was no availability at that time and to make an appointment to bring car back in. Aug 2 2018 dropped car off, engine light no longer on. Aug 8 2018 called by service department, briefed that they can’t get engine light to come back on nor was there anything diagnostically wrong with car. Aug 15 2018 went to dealership to pick up car and was given an invoice for $105. Seriously $105 to tell me nothing was wrong with my car. I Was told that since they didn’t find anything wrong with the car, I was being charged for labor. The technician drove the car 9 miles! Unwilling to pay Jarrod tried to negotiate the price down $48 because as he stated “the technician needed something for his time spent on the vehicle”. Stood there for about 5 minutes before Jarrod finally figured out that I wasn’t going to pay for nothing being done to my car. Finally after the 5 min of uncomfortable silence I walked out with a $0 invoice and my car keys. I can only imagine if it were someone else with the same problem and paid the $105 for nothing! How many people have actually paid?
If they would’ve taken the car back for a few moments on the 27th July (early afternoon) when I originally brought it in versus making the appointment, this could’ve been prevented. I have a feeling this is all part of the racket of the 100% powertrain warranty. Unless it is blatantly obvious that something is wrong; they’re not going to honor the policy!
The only positive experience to come from this was the two factory recalls that were supposedly fixed and that is why I gave you one star!
SKYLER N., Service Manager from Young Hyundai responded on 08/15/2018

I am sorry to hear about your experience and that we let you down on the exceptional service you deserve. Please expect a call From myself Skyler the service manager. I would love to discuss with you further on the matter so we can make it right. Thank you for your feed back.


DD
David D.
Syracuse, UT
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2018
100% Covered Powertrain warranty? Need to make it worth their time...
Engine light came on July 27 2018, car felt like it was misfiring and running rough. Immediately drove to service department where I was told that there was no availability at that time and to make an appointment to bring car back in. Aug 2 2018 dropped car off, engine light no longer on. Aug 8 2018 called by service department, briefed that they can’t get engine light to come back on nor was there anything diagnostically wrong with car. Aug 15 2018 went to dealership to pick up car and was given an invoice for $105. Seriously $105 to tell me nothing was wrong with my car. I Was told that since they didn’t find anything wrong with the car, I was being charged for labor. The technician drove the car 9 miles! Unwilling to pay Jarrod tried to negotiate the price down $48 because as he stated “the technician needed something for his time spent on the vehicle”. Stood there for about 5 minutes before Jarrod finally figured out that I wasn’t going to pay for nothing being done to my car. Finally after the 5 min of uncomfortable silence I walked out with a $0 invoice and my car keys. I can only imagine if it were someone else with the same problem and paid the $105 for nothing! How many people have actually paid?
If they would’ve taken the car back for a few moments on the 27th July (early afternoon) when I originally brought it in versus making the appointment, this could’ve been prevented. I have a feeling this is all part of the racket of the 100% powertrain warranty. Unless it is blatantly obvious that something is wrong; they’re not going to honor the policy!
The only positive experience to come from this was the two factory recalls that were supposedly fixed and that is why I gave you one star!
SKYLER N., Service Manager from Young Hyundai responded on 08/15/2018

I am sorry to hear about your experience and that we let you down on the exceptional service you deserve. Please expect a call From myself Skyler the service manager. I would love to discuss with you further on the matter so we can make it right. Thank you for your feed back


AO
Al O.
Ogden, UT
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Young Hyundai
After our horrible experience at Young Hyundai with an employee That stay from the previous dealership (Westland Hyundai) We went back and talk to Skyler And the experience was totally different just like it was in all of their dealerships we have purchased other vehicles from young and taking them for service, we are really please that Skyler is working with us on our issue.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/01/2018 Category: Service
Hyundai Young Disappointing
Young Hyundai service department Is treating the customers just like young Watson used to do, disappointed.
SKYLER N., Service Manager from Young Hyundai responded on 05/10/2018

I'm sorry to hear about your experience. I would love the chance to speak to you about this. This is not how the youngs handles there business. Mitch is no longer with us. Please contact Skyler the service manager.


PB
Paula B.
Ogden, UT
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2019 Category: Service
Poor CUSTOMER SERVICE
Go to a HYUNDAI DEALER THAT ACTUALLY IS HELPFUL TO CUSTOMERS.
TODD M B., Service Manager from Young Hyundai responded on 07/01/2019

Thanks for talking with me today. looking forward to talking with you. I am sure that we can be great freinds.

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

VE
Val E.
Ogden, UT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2019 Category: Service
Very cold and not that friendly.
I wish Westland still owned this business.
TODD M B., Service Manager from Young Hyundai responded on 04/09/2019

I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience. This survey is a direct reflection of Mike's performance. Looks like he took care of you.

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

SW
Skyler W.
Kaysville, UT
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/10/2019 Category: Service
Service suck
Service took longer then they said. Car came back with bent rim. Didn’t take time to look at my tire light before I left and had to bring it back few times to be fixed right
TODD M B., Service Manager from Young Hyundai responded on 03/12/2019

Skyler, thanks for talking with me today. I hope that we can continue to service your vehicle. 

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

Verified Customer
Clearfield, UT
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Poor Service from Parts Department ReScore
After the initial fail by the Parts Department, not the Service Department, the Service Department made things right.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/01/2019 Category: Service
Poor Service from Parts Department
Consulted with parts department to get replacement remotes for my Tucson, only to find out they wouldn't work. Wasted over an hour waiting for them to tell me I would have to come back.
TODD M B., Service Manager from Young Hyundai responded on 03/08/2019

I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience. 

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com
TODD M B., Service Manager from Young Hyundai responded on 03/16/2019

Thank you for taking the time to fill out our survey

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

SW
Skyler W.
Kaysville, UT
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/21/2018 Category: Service
Service
Poor service and timely manner. Took four times longer then promised and could not take my vehicle home that day.
SKYLER N., Service Manager from Young Hyundai responded on 07/23/2018

I am sorry to hear about your visit. There was a parts catalog error that showed the wrong part number for the vehicle combined with our grand opening causing the long wait. I personnaly spoke with you long before the 4 hour mark explaing there was an issue with the parts. We covered $98.85 of your bill to help offset the inconvenience we new you were forced with. I have attempted to call and get ahold of you, and have not had any answer. I know you are frustrated with how your visit went but i would love the chance to still make things right. Please feel free to call me back at 385-289-2720 or email me at snelson@younghyundaiutah.com.


Verified Customer
Washington Terrace, UT
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Happy Customer
I am writing an updated review. After my last review I was promptly contacted by the service department. They were able to get my car back in quickly and find why my car still wasn't working. When we picked up the car it had been detailed and looked great. I appreciate a company who is willing to remedy an issue.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2018 Category: Service
Didn’t fix the problem
Took s week to get it in and they never fixed the issue.
SKYLER N., Service Manager from Young Hyundai responded on 06/19/2018

We are happy to look at the vehicle again free of charge and figure out how to resolve your problem. Someone will be reaching out to you before the end of business day. Thanks.


HG
Helen G.
Roy, UT
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
OIl change and service
Just a misunderstanding.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2018 Category: Service
Service oil change.
Price for oil change use to cost me $39.95 plus tax. This time it was $51.00
SKYLER N., Service Manager from Young Hyundai responded on 06/20/2018

I appologize we did not meet your expectations and explain the servie you were recieving as well as we could have. Thank you for taking my call and speaking with me today. Hope to see you again soon


Verified Customer
Brigham City, UT
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2018 Category: Service
Poor Customer Service
I went in for my first (free) oil change after purchasing a new car from this location. I called ahead of time to ask what time the service department closed and if an appointment was necessary, which I was told that the service department closed at 6, but they stopped taking customers at 5:30 and it was first come first serve - I showed up at 4:45. When I said what I needed to who was helping me at the service desk, I was told rudely that couldn’t be done due to the time. Fortunately, the conversation was overheard by who I assume was a manager, who advised otherwise. When stating that I was told that the first oil change would be free, I was told that I was wrong. The manager advised otherwise again. However, what I was expecting to be a complete free service, turned into a $100 service as I was told that my tires needed a complete adjustment because my tires weren’t in the right position. I was then told that I must have hit something to make them that way, which I absolutely didn’t do (I haven’t even had the car for that long!!!). I was highly disappointed with this experience and I will avoid going back to this location to have my car serviced.
SKYLER N., Service Manager from Young Hyundai responded on 05/24/2018

I am sorry we did not deliver the service you deserve on your last visit. We take concerns like you have very seriously. We would love to hear more about your visit and how we can improve.  The service manager Skyler Will reach out to you to discuss issues.

SKYLER N., Service Manager from Young Hyundai responded on 05/24/2018

I wanted to thank you again for taking my call today so we could discuss ways to improve and make sure we provide the best experience for you and any other customer.


Verified Customer
Ogden, UT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2018 Category: Service
2 hour oil change
Took almost 2 hours for oil change.
SKYLER N., Service Manager from Young Hyundai responded on 05/14/2018

Thank you for your feed back, Reviews like yours help us to improve. We are working with some new staff and i apologize you had a less than perfect visit.  Please reach out to Skyler in service, I would like to see if i can't resolve this issue further


Verified Customer
Bellingham, WA
2016 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/07/2018 Category: Service
Wrong size tires
They did not have the right size tire for my accent and had to replace with 2. Charged me more when I only needed 1 tire replaced during trip to Denver. I was stuck and had to do it. Will file BBB complaint
SKYLER N., Service Manager from Young Hyundai responded on 05/11/2018

I would love the chance to talk to you about this. I think there is more to the story than what is written here and im glad to discuss that with you.  Please reach out to me, my name is Skyler I am the service manager here at Young Hyundai. 801-394-1721


JS
Johnathan S.
Syracuse, UT
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2019 Category: Service
Average
Slow
TODD M B., Service Manager from Young Hyundai responded on 07/18/2019

Thanks for talking with me today. 

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

Verified Customer
Farr West, UT
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2019 Category: Service
Nice staff, Helpful, Timely
The staff at Young Hyundai are very friendly and helpful. They are thorough with their service checks and are usually quick to get things done.
TAYLOR R H. from Young Hyundai responded on 06/17/2019

Thank you for your honest feedback! This feedback helps ensure we stick to our processes and make every service visit better than the last. I sincerely apologize for the miss on my end and can ensure you that this will not happen again.  — Taylor Hughes 

TODD M B., Service Manager from Young Hyundai responded on 06/24/2019

I have been trying to contact you regarding your last visit.  Please call me at your earliest convenience. Your mail box is full and I can't leave a message. 

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

Verified Customer
Sunset, UT
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2019 Category: Service
Not great on detailing
Car wasn’t very clean dash or windows weren’t wiped down not like it was done in previous car dealerships
TODD M B., Service Manager from Young Hyundai responded on 06/12/2019

Thanks for talking with me today. Looking forward to seeing you and getting your vehicle all cleaned up for you. 

Todd Barker
Service Manager
801-337-6190
tbarker@younghyundaiutah.com

GS
George S.
Layton, UT
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2019 Category: Service
Good service but billing error
The service was good but I was double billed on my credit card for a realignment.
TAYLOR R H. from Young Hyundai responded on 01/22/2019

George,

I apologize for the mistake on my end with the bill. As we talked about, you have been refunded and should see it within a couple of days. This will not happen again. Thank you for your understanding. I hope you have a great evening and I look forward to working with you again soon!