Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

269 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review over 1 year ago

Reviews


DM
Dave M.
Reno, NV
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05/30/2018
Older Truck needing Repair
You take very good care of our vehicles with a reasonable price in mind. We always appreciate the work on our vehicles. We will be using you until the day we leave Reno and we highly recommend you to others.

RE
ROSE E.
Reno, NV
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2017
Wonderful service
I absolutely LOVE The Auto Hospital. They are quick, thorough and honest. I refuse to go anywhere else.

BN
Branden N.
Sparks, NV
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Branden said every time he goes to this business, they do what they say they are going to do and they finish in a timely fashion. They charge a fair price. He also noted that they are both hardworking and honest.
This review was collected via phone interview by Customer Research Inc.

RT
Richard T.
Sparks, NV
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Spoke with Cheryl. She said the business was good.
This review was collected via phone interview by Customer Research Inc.

WD
Wilma D.
Reno, NV
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2017 Category: Service
Wilma said she's always been happy with the 10 years of good service. The employees are honest, they know what they are doing and they do not take advantage of their customers.
This review was collected via phone interview by Customer Research Inc.

JS
JULIA S.
Reno, NV
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017
My crazy "X"terra
I have been driving my crazy Xterra for several weeks with check engine light on. I had even replaced a few sensors myself because I couldn't afford to take it to a professional. I just didn't know who I could trust that would be honest and not charge me for work I didn't need. Although my crazy car has few more minor, one major issue, Troy (and his crew) were friendly, honest, and most important, noncritical of my attempts to resolve some parts on my own! I am confident I will call on The Auto Hospital for the rest of my crazy X (Xterra) repairs. I left this shop with a purring vehicle instead of the rough running, gas sucking, sick "X" I dropped off the day before. My car showed no signs or evidence that mechanics were in and out and under the hood and that means they're also considerate not to leave greasy feet or hand prints all over. Another score for those guys!
Thank you team, at the Auto Hospital! Until next visit ... Julie S

DH
DANI, PATRICK H.
Reno, NV
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017
Old School Service
Ever since we found this shop, my wife and won't take our vehicles anywhere else. Anything we can't do ourselves, Troy, Steve and their team are great at explaining what they recommend and why. Pricing is always reasonable, far cheaper than a dealer. Best part is you never have to call them to find out what's going on- they make it a point to contact you. Sad but that kind of service is going out of style.

KB
KAREN B.
Sparks, NV
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2017
Awesome and Trustworthy Mechanic!
These guys really take care of you and your car! They talk you through what they will be working on, how much the parts will be and how much the labor will be and explain why. Our truck runs amazing when we leave there and it's over 13 years old. Love This Place! By the by, do not let the location throw you off (which it almost did for me, though it might not matter to others) they are professional, quick, fair in pricing and have superior knowledge!

JM
James M.
Sparks, NV
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
James said his vehicle is running better.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Sparks, NV
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
Richard said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

RB
Russell B.
Sparks, NV
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Russell said there were no problems. He was quickly in and out. Everything was fine and they were very helpful.
This review was collected via phone interview by Customer Research Inc.

JH
Jason H.
Reno, NV
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Jason said he likes this business. Everyone he talked to was cool and awesome and the price was reasonable. He will take his vehicle back there if it needs anything else. The guy with the glasses--maybe it was the head mechanic or manager--was really, really nice. The other two staff members who spoke with him and gave him estimates were really professional. They explained every little thing that needed to happen.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Flagstaff, AZ
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Brian said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.

TB
Thelma B.
Reno, NV
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2017 Category: Service
Thelma said she loves working with Troy, who does a great job.
This review was collected via phone interview by Customer Research Inc.

BM
Barbara M.
Reno, NV
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Barbara said everything was fine. Everyone treated her nicely, and everything was okay.
This review was collected via phone interview by Customer Research Inc.

JC
Jacob C.
Reno, NV
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2017 Category: Service
Jacob said his experience with this business was really good. They were helpful, quick, and they provided good customer service.
This review was collected via phone interview by Customer Research Inc.

CG
Chris G.
Chilcoot, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017 Category: Service
Chris said Troy, the owner, has always done a good job. He was fair as well.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Reno, NV
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017 Category: Service
Mark said when he went into the business to inquire about his vehicle, he was really happy with the way he was treated. He appreciated them picking the vehicle up from his work and they brought it back to him when they were done.
This review was collected via phone interview by Customer Research Inc.

SB
Sidney B.
Reno, NV
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017 Category: Service
Sidney said they were awesome about fixing her vehicle and she was happy with their service.
This review was collected via phone interview by Customer Research Inc.

DM
DONALD M.
Reno, NV
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2017
Nice
You guys seem to do great on both (1) fixing problems the best way, and (2) controlling costs for your customers.
These are the things we care about most.

Displaying 1 Review