Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

97 Reviews

92% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


MI
Mitch I.
Muncie, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Engine Replacement: Hyundai Corporate Took Months, Greg Hubler Did Their Best Considering the Circumstances
In April the engine on my 2011 Sonata, with 85,000 miles, died. Thus began a saga than didn't end until mid-September.

About 99% of this falls on Hyundai corporate. Hyundai corporate took three weeks to approve my engine replacement, thus leaving me without a vehicle. Once they finally did approve it, corporate did pay for a nice rental.

Hyundai corporate then took 4 months to ship a replacement engine.

Once the engine replacement arrived, Hubler worked fast to fix it. That said, when I arrived to get my car it didn't start and it hadn't been cleaned out. My car, which had food in it leftover from my kids in April, had not been cleaned out for four months. It felt a bit like a science project when I opened it up. Not to mention that when I tried starting the car it wouldn't crank.

Truth be told, the story is much longer and even a bit more complicated that what I've shared here. That said, I will compliment Chuck the new service manager. He went above and beyond to make it right and do what was in his control. That speaks volumes to me. Sometimes things don't work. Sometimes problems happen. When a business will do what they can to correct issues, when they are willing to try and make things right, well, they earn the benefit of the doubt from me.

Thanks to Chuck and his team for doing their best to make a bad experience, a little more tolerable. That speaks volumes.
CHUCK O., service manager from Greg Hubler Hyundai responded on 09/28/2018

Thank you for your response you have my word the Hubler team will be a huge improvement over the past . I look forward to being able to service your vehicle in the future

NICOLE N T. from Greg Hubler Hyundai responded on 09/28/2018

Thank you for taking the time to respond to the survey. We look forward to working with you in the future for any service needs.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 243

Verified Customer
Muncie, IN
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
one complaint
Mostly the experience was great and Matt and Chuck went above and beyond to make the situation as good as it was. I have no complaint with the dealership or the quality of service that was done. My only complaint is with Walker I still do not see how you can lose a persons service contract and have no idea what you have done with it, and possibly have put it into another customers car. As of this writing I still don't have the original that I brought in but as I stated before Matt and Chuck thought out of the box and got the dealer copy and gave me while they are still trying to locate the original.
EDWARD S. from Greg Hubler Hyundai responded on 09/11/2018

Thanks for the review.  We are really sorry for the incovenience. We look for ward to being able to show you excellent service on your next visit in. If there is anything else I can do for you feel free to contact me directly.

Eddie Stamps
(765)289-0431 x242


KM
Kathleen M.
Farmland, IN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Kathy
4 put of 5 they were very friendly & helpful in service area
EDWARD S. from Greg Hubler Hyundai responded on 08/14/2018

Thanks for the review, We appreciate your feedback. We are working on our processes to try to better serve our guests. We strive for excellent customer service on every visit and will work hard to EARN that 5 star review on your next visit out with us.

Thanks,

Eddie Stamps
(765)289-0431 x242


JC
James/Vicki C.
Portland, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
xcellent Service
Did all my warranty works and an oil change is a quick time.
NICOLE N T. from Greg Hubler Hyundai responded on 07/31/2019

Thank you for taking the time to respond to the survey and for giving us a great review. Our number one goal is 100% customer satisfaction. If you ever need anything please feel free to give me a call or email me and i will be happy to assist you in any way we can.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

RS
Randall S.
Richmond, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Low Tire
When they try to sell you the extended warranty, buy it all, worth every penny!! Got a nail in my tire which didn't have 10K miles. Called for appointment late in the day, they got me in first thing in the morning. I was in and out in less than 30 minutes. Fixed my tire, rotated and balanced. THANK YOU
NICOLE N T. from Greg Hubler Hyundai responded on 07/30/2019

Thank you for taking the time to respond to the survey and for giving us a great review. Our number one goal is 100% customer satisfaction. If you ever need anything please call me and I will be happy to assist you. Thank you again and have a great day.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

MC
Marcia C.
Greens Fork, IN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Great Service
I have found the service department to be truthful and helpful
Thank you
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 07/30/2019

Thank you so much for you wonderful review we appreciate your business!

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com

Verified Customer
Richmond, IN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Hubler
Sales not so good but service department is awesome. Would not buy another vehicle here. Took forever to get my credentials to obtain plates. I had a trade in that I still owed on and the company called me for a month before they were payed off. Not an overall good experience. Just being honest!
NICOLE N T. from Greg Hubler Hyundai responded on 07/29/2019

Thank you for taking the time to respond to the survey and for giving service a great review. I am so sorry your experience with our sales department was so bad. As our number one goal for service and sales is 100% customer satisfaction. If you ever need anything please let me know. I will be happy to assist you in any way i can. Thank you again and have a great day.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

DL
Debbie L.
Upland, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Good Experience
Walker went the extra mile to make sure the repair needed was covered under warranty. I really appreciated that.
NICOLE N T. from Greg Hubler Hyundai responded on 07/23/2019

Thank you so much for taking the time to complete the survey and for giving us a great review. Our number one goal is customer satisfaction. If you ever need anything at all please dont hestitate to give us a call or even email one of us and we will be happy to assist you with this process. Thank you again and I hope you have a great day!

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Muncie, IN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Dapriel
The customer Service and the prompt service
NICOLE N T. from Greg Hubler Hyundai responded on 07/05/2019

Thank you so much for taking the time out of your busy day to give us a great review. Our number one goal is customer satisfaction. If you ever need anything please contact us and we will be happy to assist you.

Thank you and Have a great day!!

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

CH
Cynthia H.
Winchester, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Excellent
I have been twice for service, did a great job. Staff is friendly.
NICOLE N T. from Greg Hubler Hyundai responded on 07/01/2019

Thank you for taking the time out of your busy day to respond and for giving us such a great review. Our number one goal is customer satisfaction. If you ever need anything please dont hesitate to give us a call and we will be happy to assist you in any way can.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

TL
Terry L.
New Castle, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly service
Great service, very covenant, and I can call and get in quick...
NICOLE N T. from Greg Hubler Hyundai responded on 06/20/2019

Thank you for taking the time to respond to the survey and for giving us a great review. Our number 1 goal is Customer Satisfaction. If you ever need anything please feel free to contact one of us and we will be happy to assist you with this process.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

LP
Linda P.
Portland, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Job well done and on time.
I like Greg Hubler Hyundai way of doing Service.
Well done.
NICOLE N T. from Greg Hubler Hyundai responded on 06/10/2019

We want to thank you for taking the time to respond to the survey and for giving us such a great review. Our number one goal is customer satisfaction, if you ever need anything please contact us we will be happy to assist you.
Thank you

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Union City, IN
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
The people are awesome and helpful.
They explain things well and answer as many questions as i want to ask without irritation.
NICOLE N T. from Greg Hubler Hyundai responded on 06/05/2019

Thank you for taking the time out of your busy day to respond to the survey and for giving us a great review. Our number 1 goal is customer satsifaction. If you ever need anything please contact us and we will be happy to help assist you in any way we can.
Thank you again and I hope you have a great day. 

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

DP
David P.
Portland, IN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Hyundai service
Greg Hubler service department very professional and they do a great job....
NICOLE N T. from Greg Hubler Hyundai responded on 05/28/2019

Thank you for taking the time to complete the survey and for giving us such a great review. Our number one goal is customer satisfaction. If you ever need anything please contact us we will be happy to assist you in your service needs. Thank you again.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Hartford City, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Great service
Great service. People are nice and explaine whats going on.
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 05/16/2019

Thank you so much for your great survey. We appreeciate your business!

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com

TM
Timothy M.
Muncie, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
inspection and oil change
As always the team at greg hubler hyundai was polite and attentive.
NICOLE N T. from Greg Hubler Hyundai responded on 05/16/2019

Thank you for taking the time to respond to the survey and for giving us a great review. Our number one goal is custimer satisfaction. If you ever need anything please contact us and we will be happy to assist you.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Richmond, IN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019 Category: Service
Services was great !
Services was great !
NICOLE N T. from Greg Hubler Hyundai responded on 05/12/2019

Thank you for taking the time to respond to the survey and thank you so much for the great review. Our number one goal is o make sure our customers are 100% satisfied. If you ever need anything please contact us. We will be happy to help assist you.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Richmond, IN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Buying a car at Greg Hubler
Staff were nice enough but there were many mishaps I have not encountered in the past with buying a new vehicle. Not good communication between finance and salespeople which caused problems after the sale.
NICOLE N T. from Greg Hubler Hyundai responded on 04/30/2019

Thank you for taking the time to respond to the survey and for giving us such a great review. If there is ever anything you need please contact us and we will be happy to help you with any service needs.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 237

RS
Randall S.
Richmond, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Service
Each experience is better than the last
Wow, I couldn't ask for a better experience, and just when I say that, it gets better.
NICOLE N T. from Greg Hubler Hyundai responded on 04/30/2019

Thank you for taking the time to fill out the survey and for giving us a great review. If you ever need anything please contact us and we will be happy to help you with all your service needs

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 237

Verified Customer
Yorktown, IN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Hyundai Owner
Friendly, competent and prompt
NICOLE N T. from Greg Hubler Hyundai responded on 04/23/2019

Thank you for taking thw time to respond to the survey and for giving us a great review. We look forward to helping you with all your service needs. If you ever need anything please give us a call.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 237