Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

97 Reviews

92% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


TA
Tom A.
Winchester, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
Promt, so far has done a great job
I will have more work done this Friday (8-23-19 ill know more on how they do Friday.
NICOLE N T. from Greg Hubler Hyundai responded on 08/22/2019

Thank you for taking the time to respond to the survey and for giving us such a great review. We are hope next time you visit we will give you a 5 star visit. Our number 1 goal is 100% customer satisfaction. If you ever need anything please feel free to either email me or call me and I will be happy to assist you.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

JM
Julie M.
Indianapolis, IN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2019 Category: Service
Destroyed my car-Don't Go there
Never go to this dealership. They totally did a hack job on my car, tried to tell me it wasn't under warranty and tried to charged me for it.
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 08/12/2019

Thank you for feedback

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com

Verified Customer
Anderson, IN
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
Friendly staff and great experience for our first oil change
Great service, waiting room could be improved but I know you guys are getting a new dealership.
EDWARD S. from Greg Hubler Hyundai responded on 08/20/2019

Thanks for the review, we will work on earning that 5 star review on your next visit in with us. If you need anything just let me know.

Thanks,
Eddie Stamps
(765)289-0431 x244


VK
Virginia K.
Muncie, IN
2014 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/05/2019 Category: Service
Will never return for service or vehicle purchase
I wish I could change the star rating to -1. This is particularly disturbing because I have been a customer of this dealership when it was under different ownership and never had such an experience. I went to Hubler in order to use a post-sale warranty for air conditioner failure that had been diagnosed by my well respected mechanic of 20+ years, in order to avoid paying the deductible on the warranty (which had been confirmed over the phone by the Assistant Service Manager as covered). When I was called and informed of the cost and that the warranty wouldn't cover it, and when I went to pick up my vehicle, the Assistant Service Manager was rude, and made disparaging remarks about my mechanic and his shop, obviously not knowing the mechanic or his reputation. He claimed damage to the radiator (bent, but still functioning properly) and bent core support caused the air conditioner to fail (more than two weeks after such damage) which then meant the warranty would not cover the repair, and to "fix it right" would cost in excess of $1,500. I took my car to my mechanic who confirmed that the failure of the air conditioner was not as a result of damage to the bent radiator, made the air conditioner repair which WAS covered by the warranty (cost less than $750 to the company), and advised that no replacement of the radiator was necessary since it was only bent and not leaking. Was someone trying to inflate repairs for more $? I'll take my vehicle service and purchase business elsewhere.
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 08/06/2019

Your feedback is important to us. I  apologize we did not meet your expectations as customer service is very important to us. Should you wish to discuss further feel free to contact me at your convenience.

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com

JC
James/Vicki C.
Portland, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
xcellent Service
Did all my warranty works and an oil change is a quick time.
NICOLE N T. from Greg Hubler Hyundai responded on 07/31/2019

Thank you for taking the time to respond to the survey and for giving us a great review. Our number one goal is 100% customer satisfaction. If you ever need anything please feel free to give me a call or email me and i will be happy to assist you in any way we can.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

RS
Randall S.
Richmond, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Low Tire
When they try to sell you the extended warranty, buy it all, worth every penny!! Got a nail in my tire which didn't have 10K miles. Called for appointment late in the day, they got me in first thing in the morning. I was in and out in less than 30 minutes. Fixed my tire, rotated and balanced. THANK YOU
NICOLE N T. from Greg Hubler Hyundai responded on 07/30/2019

Thank you for taking the time to respond to the survey and for giving us a great review. Our number one goal is 100% customer satisfaction. If you ever need anything please call me and I will be happy to assist you. Thank you again and have a great day.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

MC
Marcia C.
Greens Fork, IN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Great Service
I have found the service department to be truthful and helpful
Thank you
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 07/30/2019

Thank you so much for you wonderful review we appreciate your business!

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com

Verified Customer
Richmond, IN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Hubler
Sales not so good but service department is awesome. Would not buy another vehicle here. Took forever to get my credentials to obtain plates. I had a trade in that I still owed on and the company called me for a month before they were payed off. Not an overall good experience. Just being honest!
NICOLE N T. from Greg Hubler Hyundai responded on 07/29/2019

Thank you for taking the time to respond to the survey and for giving service a great review. I am so sorry your experience with our sales department was so bad. As our number one goal for service and sales is 100% customer satisfaction. If you ever need anything please let me know. I will be happy to assist you in any way i can. Thank you again and have a great day.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

DL
Debbie L.
Upland, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Good Experience
Walker went the extra mile to make sure the repair needed was covered under warranty. I really appreciated that.
NICOLE N T. from Greg Hubler Hyundai responded on 07/23/2019

Thank you so much for taking the time to complete the survey and for giving us a great review. Our number one goal is customer satisfaction. If you ever need anything at all please dont hestitate to give us a call or even email one of us and we will be happy to assist you with this process. Thank you again and I hope you have a great day!

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Muncie, IN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Dapriel
The customer Service and the prompt service
NICOLE N T. from Greg Hubler Hyundai responded on 07/05/2019

Thank you so much for taking the time out of your busy day to give us a great review. Our number one goal is customer satisfaction. If you ever need anything please contact us and we will be happy to assist you.

Thank you and Have a great day!!

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Muncie, IN
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2019 Category: Service
Service
service has improved within past year.
NICOLE N T. from Greg Hubler Hyundai responded on 07/05/2019

Thank you so much for taking the time to respond and for giving us a great review. Our number one goal is customer satisfaction. If you need any help please contact one of us and we will be glad to help you.


Thank you and Have a great day

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

RB
Robert B.
Albany, IN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
service
good
NICOLE N T. from Greg Hubler Hyundai responded on 07/08/2019

Thank you for taking the time out of your busy schedule to respond to the survey and for giving a us a good review. I am so sorry we didnt wow you as a customer. Our number one goal is customer satisfaction. I am hoping next time we can give you a wow experience, if you ever need anything please dont hesitate, give us a call and we will be happy to assist you in any way we can.
Thank you again and Have a great day!

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

CH
Cynthia H.
Winchester, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Excellent
I have been twice for service, did a great job. Staff is friendly.
NICOLE N T. from Greg Hubler Hyundai responded on 07/01/2019

Thank you for taking the time out of your busy day to respond and for giving us such a great review. Our number one goal is customer satisfaction. If you ever need anything please dont hesitate to give us a call and we will be happy to assist you in any way can.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Richmond, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2019 Category: Service
Services Hyundais
I love an hour away from dealership & use this location for the recalls on my vehicle. The service dept has always been friendly & time frame of service has been what they said it would be.
EDWARD S. from Greg Hubler Hyundai responded on 06/30/2019

Thanks for taking the time to respond to the survey. We appreciate and value your response. We will work harder to earn that 5 star review on your next trip in with us.

Eddie Stamps
765-2890431 ×244


TL
Terry L.
New Castle, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly service
Great service, very covenant, and I can call and get in quick...
NICOLE N T. from Greg Hubler Hyundai responded on 06/20/2019

Thank you for taking the time to respond to the survey and for giving us a great review. Our number 1 goal is Customer Satisfaction. If you ever need anything please feel free to contact one of us and we will be happy to assist you with this process.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

LP
Linda P.
Portland, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Job well done and on time.
I like Greg Hubler Hyundai way of doing Service.
Well done.
NICOLE N T. from Greg Hubler Hyundai responded on 06/10/2019

We want to thank you for taking the time to respond to the survey and for giving us such a great review. Our number one goal is customer satisfaction, if you ever need anything please contact us we will be happy to assist you.
Thank you

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

Verified Customer
Winchester, IN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
quantity of vehicles
No problems in the past.
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 06/07/2019

Thank you for your feedback I apologize our service was less than 5 stars it certainly sounds like we did not communicate well enough. If you have any further concerns feel free to reach out to me direct. Thank you for your business

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com

Verified Customer
Hartford City, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2019 Category: Service
Poor service
No comment
RANDY W B., Service and Parts Director from Greg Hubler Hyundai responded on 06/06/2019

Hello Kristy,

I wanted to reach out and Thank you for your feedback I apologize our service did not meet your expectation. I have spoken to our team about your experience and we are working on correcting the issues you described. If I can be of further assistance please don't hesitate to reach out to me. Thank you for your business and again I apologize the inconvenience.

Randy Bennett
Service and Parts Director
765-289-0431
rbennett@greghublerauto.com

Verified Customer
Union City, IN
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
The people are awesome and helpful.
They explain things well and answer as many questions as i want to ask without irritation.
NICOLE N T. from Greg Hubler Hyundai responded on 06/05/2019

Thank you for taking the time out of your busy day to respond to the survey and for giving us a great review. Our number 1 goal is customer satsifaction. If you ever need anything please contact us and we will be happy to help assist you in any way we can.
Thank you again and I hope you have a great day. 

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208

DP
David P.
Portland, IN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Hyundai service
Greg Hubler service department very professional and they do a great job....
NICOLE N T. from Greg Hubler Hyundai responded on 05/28/2019

Thank you for taking the time to complete the survey and for giving us such a great review. Our number one goal is customer satisfaction. If you ever need anything please contact us we will be happy to assist you in your service needs. Thank you again.

Nikki Temple
Service Department's Customer Relations Manager
765-289-0431 ext 208