Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

337 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


RE
Randolf E.
Pikesville, MD
Lexus LS 430
Verified Customer
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09/20/2018
owner
good job and job time was good

RB
Rodney B.
Maryland
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Rodney said the business is prompt and professional.
This review was collected via phone interview by Customer Research Inc.

DM
Doug M.
Westminster, MD
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Pro Care is the best!
Excellent customer service. Honest. I trust them with all my vehicle needs.

RS
Ronald S.
Woodstock, MD
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Professional and friendly
Takes the time to explain work done.

SM
Stephanie M.
Hampstead, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Stephanie said there are no surprises at the business. They are easy to deal with.
This review was collected via phone interview by Customer Research Inc.

TG
Tammi G.
Abingdon, MD
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Tammi said Doug and Jeff are always quick to respond to her and she gets her vehicle back in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MP
Michael P.
Owings Mills, MD
Lexus LS 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Michael said they did good work.
This review was collected via phone interview by Customer Research Inc.

BC
Barbara C.
Mount Airy, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Honest, competent
I have been bringing my vehicles to Procare Auto for nearly 20 yrs. I will not go anywhere else, and I live in Mt. Airy! Jeff and Doug have been running this place for as long as I have been coming. They are honest, helpful, competent, efficient and friendly. They always “steer” me right. Lol. Absolutely the best!!

MM
Mujihadah M.
Baltimore, MD
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018
Trustworthy Mechanic
Very hard to come by.

RS
Ronald S.
Woodstock, MD
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Expert customer service
Price for service is affordable and customer service is great.

KK
Ken K.
Owings Mills, MD
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Fantastic Service
Pro Care did a good job diagnosing the problem I had starting my car. I have been going to them for several years. They are trustworthy and reasonable. I would not think of taking my vehicles anywhere else for service.

JB
Jane B.
Owings Mills, MD
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Great service, maintenance, advice and honest recommendations.
Jeff and Doug always give good advice on what and when service work should be done--even if at a later time or 6,000 miles down the road. The prices seem fair and they always explain. We've never had a bad experience with our cars there in 12+ years of servicing at ProCare.

VF
Valdez F.
Baltimore, MD
Lexus GS 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/06/2018
Deceived
I titled this review deceived because after taking my car to you guys it’s now running worse .. if you already know that the services that you sold me we’re not going to fix my car why not just say that .. SMH

BJ
Brenda J.
Owings Mills, MD
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Excellent service and knowledgeable staff.
My autos have been serviced with Pro Care since they began about 18years ago. The owner is friendly, caring and responsive. The service is impeccable. I highly recommend ProCare to service your auto.

JG
John G.
Owings Mills, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
job well done
Very satisfied with the recent work done at ProCare Auto. I will use the shop again for my future needs if any.

SB
Steve B.
Cockeysville, MD
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Steve said he loves this business. They do a great job and the staff are good people.
This review was collected via phone interview by Customer Research Inc.

BW
Barry W.
Maryland
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Barry said the mechanic was very honest and he did a great job. He was also updated and everything was explained to him as well.
This review was collected via phone interview by Customer Research Inc.

NV
Nancy V.
Reisterstown, MD
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
The best place to get your car serviced!
Jeff and the staff are very knowledgable and trustworthy! I've been using their service for years and have recommended them to many friends!

BS
Bob S.
Westminster, MD
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
They are very honest and really care about their customers concerns with their cars.
Me and my fiancé both own a Lexus. We use to go to the Lexus dealer( Len Stoler) and found out they were making unnecessary repairs on our cars that weren't necessary. Jeff the owner and Doug the manager are not dishonest like Len Stoler and we have full confidence in them. I would highly recommend Pro Care Auto for all your car needs.

CP
Cindy P.
Reisterstown, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Honesty, Fair pricing
We have been customers since they opened. They service all our vehicles on a regular basis. I trust that they only do a repair if needed