Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

294 Reviews

100% Would Recommend
Latest Review about 21 hours ago

Reviews


HM
Harvey M.
Owings Mills, MD
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/06/2019
My car's check engine light came back on just 3 minutes after driving it from your shop Friday night. I paid $1,400 to fix it.
I will bring my 1999 Camry back into your shop this coming Wednesday evening, and drop it off, so you can remedy the recurring problem with the check engine light, once and for all. It should have been test driven by your mechanic to verify its alleged repair before the car was ever returned to me with that big bill. No hard feelings; just want to get my money's worth. Thank you.

VF
Valdez F.
Baltimore, MD
Lexus GS 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/06/2018
Deceived
I titled this review deceived because after taking my car to you guys it’s now running worse .. if you already know that the services that you sold me we’re not going to fix my car why not just say that .. SMH

Verified Customer
Honda Accord Crosstour
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2019
Professional
Professional n honest. Havent had actual work done yet, just diagnostic n it was a good experience. I will go back.

Verified Customer
Owings Mills, MD
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2019
Honest assessments.
Reasonably priced. Fair, honest assessments...

Verified Customer
Reisterstown, MD
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2019
Auto maintenance
Always A+ service but was disappointed that all work could not be completed today and will have to return.

JG
John G.
Owings Mills, MD
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019
good auto shop
I took my car to Pro Care to replace the break pads and they did a good job. I will surely go there again if I need service. Getting an appointment is little difficult if you are in a hurry. Best Wishes.

SK
Steven K.
Owings Mills, MD
Lexus ES 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018
Maintenance Tune-up was reliable and efficient
I was able to make an appointment and deliver my car for the repairs the night before the service was to be performed. The next day I called the service shop to check and verify that my car was being serviced and to see if I needed to provide any additional information to the service technician. Everything was checked in and the service was in progress.
The final price was higher than I was originally estimated based on the conversation with the service technician. The next time I'll ask for it in writing.

RE
Randolf E.
Pikesville, MD
Lexus LS 430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018
on time service
price is good and service is good

WP
Willard P.
Baltimore, MD
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018
CAR REPAIR
At a friends request, I tried Pro Care Auto LLC instead of going to a Toyota dealer for repairs to my car. I found Pro Care Auto to be very professional, courtesy, knowledgeable and cost efficient. Although my car was kept a little longer than I anticipated, I can overlook that because the repairs were done proficiently and that makes all the difference.

RE
Randolf E.
Pikesville, MD
Lexus LS 430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018
owner
good job and job time was good

MM
Mujihadah M.
Baltimore, MD
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018
Trustworthy Mechanic
Very hard to come by.

RA
Rezene A.
Reisterstown, MD
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Rezene said the staff was professional.
This review was collected via phone interview by Customer Research Inc.

EB
Ed B.
Pikesville, MD
Lexus LS 430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Ed said this business was fine. . It took 3 trips but they finally fixed his vehicle. He was pleased to be working with Jeff and Doug .
This review was collected via phone interview by Customer Research Inc.

RA
Raina A.
Owings Mills, MD
INFINITI FX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
GREAT and HONEST
I will always take my vehicles to Pro Care I can always trust that my vehicle will be fixed correctly and they are just honest I tell all of my family and friends about them

Verified Customer
Reisterstown, MD
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
The work.
Is the man that works the front desk GAY his eyes also twitch a lot.

AH
Angela H.
Baltimore, MD
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Very Satisfied
My car needed an oil leak fixed, oil change, rear light, and air put in tires. The job was quickly completed. My Hon-Hon is running well.

Verified Customer
Columbia, MD
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Service
Excellent outcome!

Verified Customer
Brooklyn, MD
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
There service is fantastic aand they are really a joy to work with.
Everyone there is really caring about your needs and is always helpful and does great work. I am very comfortable at Pro Care and I wouldn't take my car anywhere else.

CT
Cheryl T.
Reisterstown, MD
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
My Honda Civic - Gretchen!!!
Fair-Friendly-Fast ...

MB
Matt B.
Parkton, MD
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
The Best
Don’t go anywhere else!

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