Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

122 Reviews

98% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


MB
Megan B.
Alto, TX
2010 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great
Octavio went above and beyond to help me with my car and get my car back to me as soon as possible!

SW
Shenita W.
Lufkin, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Great Staff
The staff was very helpful and knowledgeable. The service was prompt and I didn’t have to wait very long for my appointment. I definitely will return.

Verified Customer
Corrigan, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great service dept
Friendly and helpful staff.

RC
Rodney C.
Lovelady, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
service
5 star
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Rodney,

Thank you for your business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JS
James S.
Livingston, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Great service!!!
Had a great first experience getting an oil change and tire rotation. Will be back!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

James,

Very pleased to hear your experience was excellent! Looking forward to many, many more.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

MP
Matthew Michael P.
Etoile, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Excellent
Erik and Junior made my visit to the service dept. and dealership every excellent.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Matthew,

Alway great to see you, and thanks for the response!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

BH
Barbara H.
Lufkin, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Friendly service
Friendly service, vehicle delivered on time, thank for my business and asked for my continued business.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Barbara,

I am pleased to hear our staff hit the top mark! Thanky you for your visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

AL
Angie L.
Jasper, TX
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Quick and Convenient service
My car broke down right outside of Lufkin and they offered to contact the wrecker service to pick my car up and take it to Hyundai of Lufkin. I went to Houston with a friend and while I was gone they repaired my vehicle and cleaned the outside. It was ready when I returned Friday evening. I was extremely happy with the service.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Angie,

Thank you for the oppertunity!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

CN
Ciera N.
Lufkin, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Great service
I was taken home and received a timely call when my vehicle was ready. I was picked up by the same driver and was notified of any additional necessary services completed at that time. Staff is always friendly and accommodating.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Ciera,

Thank you for your continued loyalty to us. We really appreciate the feedback.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Air and Cabin Filter Replacement
Great customer service and establishment.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

We really appricate you taking the time to send us a review! Glad we performed to your satisfaction.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RF
Ramona F.
Corrigan, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Great customer service
As always great customer service
They are so kind and always explain any questiones i have or they notify me with any information about my car
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Ramona,

Always a pleasure having you in our store! Thank you for your loyalty.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

ES
Elizabeth S.
Lufkin, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
friendly and easy to work with
The service people at Hyundai of Lufkin are very friendly and easy to work with. They were fast and efficient completing my repair.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Elizabeth,

I am thrilled we hit the mark on your visit! Looking forward to your future visits!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Service
Good service
Had the oil changed on my 2017 Tucson at Hyundai of Lufkin because I knew that the correct oil would be used, and the price was reasonable. Service was prompt. Service rep reviewed possible additional vehicle needs like new air and cabin air filters (a suggestion common to most oil change businesses) without pressuring me to replace these. I was quite satisfied with the overall experience. The only negative I would note is that the quoted oil and filter change price neglected to include a $4.00 shop charge that was tacked on to the bill. While not a major cost item, this extra charge was unexpected.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019



Thank you for the feedback in all aspects of your visit. Please reach out to me prior to your next visit. I want to make sure we communicate all charges and clearly explain the purpose.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

MW
Mary W.
Lufkin, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Fast service and nice servicemen
Same as review title answer
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Mary,

We appreciate you choosing us for your service needs!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

SA
Suzanne A.
Lufkin, TX
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Attention to customer
So glad Hyundai has arrived in Lufkin.
Great performance, good service writers
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Suzanne,

Glad we are here to serve the Lufkin community! Excited to hear we delivered a great service experience as well.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

SE
Steven E.
Livingston, TX
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Srvc Rating
Came to Lufkin because Huntsville dealership closed. ONLY problem w Lufkin is distance from home. Service was great and will return if H ville doesn't reopen.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Steven,

Thank you for the feedback! We appreciate you choosing us to handle you needs.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

LH
Linda H.
Lufkin, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/05/2019 Category: Service
Service
Lack of communication
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 06/09/2019

Linda,

I am sorry to see we didn't meet your expectations. Please contact me at 936-630-1200 so I can discuss a resolution with you.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

DK
Dale K.
Lufkin, TX
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Clean, efficient, courteous
Great
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Dale,

We appreciate the business and trusting us with your vehicle.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

BR
Breanna R.
Lufkin, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Quick/Thorough Services
I drove an hour from out of town, my appointment was last minute. The rep scheduled for me to be there around 11. The service was very quick and I am very appreciative of their services. I will be back for my next oil change and tire rotation. Many thanks to the Lufkin team!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Breanna,

Thank you so much! I really appreciate the feedback and look forward to your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

RW
Richard W.
Lufkin, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
The people are friendly and know what they are doing
They work fast and efficiently
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Richard,

We appriciate your business and feedback!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com