Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

124 Reviews

98% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


LH
Linda H.
Lufkin, TX
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/05/2019 Category: Service
Service
Lack of communication
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 06/09/2019

Linda,

I am sorry to see we didn't meet your expectations. Please contact me at 936-630-1200 so I can discuss a resolution with you.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019 Category: Service
Good service
Had the oil changed on my 2017 Tucson at Hyundai of Lufkin because I knew that the correct oil would be used, and the price was reasonable. Service was prompt. Service rep reviewed possible additional vehicle needs like new air and cabin air filters (a suggestion common to most oil change businesses) without pressuring me to replace these. I was quite satisfied with the overall experience. The only negative I would note is that the quoted oil and filter change price neglected to include a $4.00 shop charge that was tacked on to the bill. While not a major cost item, this extra charge was unexpected.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019



Thank you for the feedback in all aspects of your visit. Please reach out to me prior to your next visit. I want to make sure we communicate all charges and clearly explain the purpose.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Nacogdoches, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Quick, easy service
Quick appointment, no complaints whatsoever!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 05/20/2019

We appreciate the business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2019 Category: Service
A
A
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 03/25/2019

Thank you for taking time to rate your service experience. We aprreciate the business.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

BH
Barbara H.
Lufkin, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2019 Category: Service
Service First
Excellent guest service, quality vehicles at a great price.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 02/11/2019

Barbara,

Thank you for your feed back. I would like to appoligize for the lack of communication on WIFI access. I have put up signs throughout my customer areas. We will strive to make sure your next visit hits the mark. Thank you for your business, look forward to seeing you next time.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

TL
Teina L.
Leggett, TX
2007 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2019 Category: Service
Happy Consumer
Took my 2007 Vera CRUZ in for oil change and wiped blades. Got it right in. Had to wait a little longer than expected because they didn't have wiper clips that they had to order from O'Rileys. Also did not have the back wiper blade, ( I think these two issues say more about the age of my car than the dealership!). They went the extra mile to have o'Rileys bring over the part.....Thanks Lufkin Hyundai!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 01/29/2019

Teina,

I appoligize for the non availibility of these wiper parts. We are getting a feel in the early stages of parts we need to stock. That should improved as we get more vehicles across our service drive. Thank you for your patience!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

KM
Karla M.
Lufkin, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Oil change
Appt was 8am and the clerk was ready for me
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 10/15/2018

Karla,

Thank you for taking time out to rate your experience with us!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

LB
Leon B.
Lufkin, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Service
Leon Baye
Service was good, very expensive
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 09/11/2018

Leon,

Thanks for your feedback. Please check our website for the latest service specials before your next visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

BH
Bill H.
Livingston, TX
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Willia h
Excelent

TB
Tiffany B.
Nacogdoches, TX
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Great Customer Service
Eric and the guys there at the Lufkin Hyundai Dealership are great and always very accommodating. I thank them for there help. I actually pass another Hyundai dealership to go to this one because of their service. Highly recommended.

MB
Megan B.
Alto, TX
2010 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great
Octavio went above and beyond to help me with my car and get my car back to me as soon as possible!

SW
Shenita W.
Lufkin, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Great Staff
The staff was very helpful and knowledgeable. The service was prompt and I didn’t have to wait very long for my appointment. I definitely will return.

Verified Customer
Corrigan, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great service dept
Friendly and helpful staff.

RC
Rodney C.
Lovelady, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
service
5 star
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Rodney,

Thank you for your business!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

JS
James S.
Livingston, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Great service!!!
Had a great first experience getting an oil change and tire rotation. Will be back!
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

James,

Very pleased to hear your experience was excellent! Looking forward to many, many more.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

MP
Matthew Michael P.
Etoile, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Excellent
Erik and Junior made my visit to the service dept. and dealership every excellent.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Matthew,

Alway great to see you, and thanks for the response!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

BH
Barbara H.
Lufkin, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Friendly service
Friendly service, vehicle delivered on time, thank for my business and asked for my continued business.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Barbara,

I am pleased to hear our staff hit the top mark! Thanky you for your visit.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

AL
Angie L.
Jasper, TX
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Quick and Convenient service
My car broke down right outside of Lufkin and they offered to contact the wrecker service to pick my car up and take it to Hyundai of Lufkin. I went to Houston with a friend and while I was gone they repaired my vehicle and cleaned the outside. It was ready when I returned Friday evening. I was extremely happy with the service.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Angie,

Thank you for the oppertunity!

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

CN
Ciera N.
Lufkin, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Great service
I was taken home and received a timely call when my vehicle was ready. I was picked up by the same driver and was notified of any additional necessary services completed at that time. Staff is always friendly and accommodating.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

Ciera,

Thank you for your continued loyalty to us. We really appreciate the feedback.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com

Verified Customer
Lufkin, TX
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Air and Cabin Filter Replacement
Great customer service and establishment.
ERIK M H., FIXED OPERATIONS DIRECTOR from Hyundai Of Lufkin responded on 07/05/2019

We really appricate you taking the time to send us a review! Glad we performed to your satisfaction.

ERIK HAWKINS
FIXED OPERATIONS DIRECTOR
936-630-1200
erikhawkins@hyundaioflufkin.com