Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

80 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 days ago

Reviews


TT
Tim T.
Arlington, WI
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Tim said everything was good with the staff and service at this business.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 04/26/2019

Thank you for you nice words. We look forward to doing business with you in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

DH
Dustin H.
Wisconsin
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Dustin said he really enjoyed his experience with the business until he found a vehicle part in his driveway today. The staff are good dudes and did what they could.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 04/18/2019

Thank you for the business Dustin! We will be contacting you soon

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

AO
Alison O.
Madison, WI
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019
Lovely Staff & Great Car Service (a long-winded review)
I went in for an oil & filter change and to follow-up on what I thought was a battery-related issue. When I arrived, I let the staff know what I thought and they went to check things out. When they discovered the real issue, low voltage on the alternator, they explained the process they went through to find the problem and talked me through some suggestions - all explanations were made very clear and easy to follow. We decided it was in my best interest to take action now and get it replaced. The mechanic, Shaun, made sure I knew the risks of the issue but didn't make me feel forced or pressured into making a decision (which I appreciated). In the meantime, staff offered me drinks, entertainment while I waited (movies, magazines, a dog was on site!), and even offered to help me get alternate transportation so that I could run errands/ spend my time elsewhere. All-in-all, I was there for less than the expected amount of time. I really appreciate that even though I was only there for an oil change they made time to check on these extra problems and did their best to fix them in a speedy manner so that I could get on with my day. My thanks to all the wonderful staff!

TLDR; the service was friendly and helpful, explanations of car issues were clear and concise - they solved my car troubles and I will be returning!

JD
John D.
Wisconsin
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2019 Category: Service
John said they were fine. They are kind and courteous. They were going to check the brakes but he still has a squeaky brake. They gave him very quick service. He was extremely happy with how quickly they called him back and communicated with him.
This review was collected via phone interview by Customer Research Inc.

SK
Sandy K.
Sun Prairie, WI
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019
Efficientcy
Eagan worked me into their schedule immediately when my brakes went out.
They had me up and running in 24 hours.
Friendly service.
Honest quotes.
Great education about the car's issues.
Would highly recommend.

DA
David A.
Sun Prairie, WI
Honda Ridgeline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
David said he still has a rattle to be taken care of, and the wait was a little bit longer than he expected.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 04/18/2019

Thank you for the business David! Please let us know if you ever need anything!

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

TQ
Tuaseef Q.
Madison, WI
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Tuaseef said the prices at this business were good, and he was pleased with the service. He has decided he will use this facility for all future work on his vehicles.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 04/12/2019

Tuaseef, Thank you for your kind words. We look forward to working with you in the future. 

Shawn Eagan

Owner/Technician
Eagan Auto Sales & Repair

Verified Customer
Portage, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2019
PS leak repair
After paying $1100 for a repair, vehicle had the exact same leak as it did when I delivered it. Was told I would need another $700 work done.
Not sure if this is a "one off" but was disappointing to say the least. Can't afford news like that, not sure who can.
If Eagan wants to try a little harder to make it right, I would consider amending review.

CM
Chris M.
Wisconsin
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Chris said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 03/19/2019

Thank you for the Opportunity to service your vehicle! 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

BA
Beth A.
De Forest, WI
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Beth said the business was very personable, reasonably priced and she also said they took good care of her.
This review was collected via phone interview by Customer Research Inc.

AA
Ankit A.
Wisconsin
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Ankit said the service was good
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 03/19/2019

We appreciate your business. Thank you!

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

TT
Tara T.
Wisconsin
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Tara said she and her husband were pleased with the service she received. Sean found problems her previous technician could not find.
This review was collected via phone interview by Customer Research Inc.

JB
Janice B.
Wisconsin
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Janice said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DR
Dannish R.
Madison, WI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Dannish said he was recommended and does refer others. He said it is a great establishment to take vehicle to be worked on. He does appreciate the work they completed for him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sun Prairie, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Great Customer Service
Very knowledgeable and great customer service!

ES
Eric S.
Madison, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Eric said the business treated him right and they got the job done really quick.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 12/26/2018

Eric, Thank you for your nice review. We appreciate your business and look forward to working with you in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

AA
Allison A.
Madison, WI
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Going the extra mile
The workers Eagan Auto Sales went the extra mile for our appointment. Thorough and timely (even though I was running late) in my oil change and made sure my kids and I were comfortable while we waited. This was out of the way for my normal needs, but I’d go back based on customer service alone!
Shawn E. from Eagan Auto Sales & Repair responded on 12/26/2018

Allison, Thank you for your nice review. We really appreciate your business and look forward to working with you in the future.

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

LJ
Lisa J.
Middleton, WI
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Lisa said the business is a small establishment but the service and the pricing are great.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 12/19/2018

Thank you for your nice review. We look forward to your business in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

TT
Tim T.
Arlington, WI
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Tim said they did a good job. They were reasonably priced.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 12/19/2018

Thank you for your nice review. We look forward to your business in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

KO
Kyle O.
Poynette, WI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Kyle said the employees took his vehicle in right away. They completed the work right away. They provided the best service.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 12/17/2018

Thank you Kyle for the opportunity to service your truck!

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

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