Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

75 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 5 days ago

Reviews


Verified Customer
Marshall, WI
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2019
Recent repairs
Eagan Auto did make 2 wrongs a right. They went above and beyond to make sure our vehicle was fully repaired. Thank you Shawn for the good service, you have restored our faith in you.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/01/2019
Recent repairs
They didn't complete the job that we had requested so we will have to take it back. This happened last time as well.
Shawn E. from Eagan Auto Sales & Repair responded on 03/19/2019

We are sorry for the lack of communication from this visit and we thank you for giving us another shot to make things right for you!

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

BA
Ben A.
Wisconsin
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Ben said the service was great. The business is family owned and is great place to be at. The staff members are great.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Wisconsin
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Dan said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

MY
Megan Y.
Waunakee, WI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Awesome service
Very kind and wonderful service. Very reasonable pricing. The staff is honest and very upbeat. They ensured I knew what they were doing and what it would cost for their services. Definitely a 5 star place!

KO
Kimberly O.
Sun Prairie, WI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Awesome people & great service
Sean and his team always go ABOVE & BEYOND for their customers. Cannot think of any business that exceeds them.

Verified Customer
Sun Prairie, WI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Honest and flexible
Love this place. Always very honest, knowledgable, and affordable. Flexible and able to work around my work schedule.

KE
Katherine E.
Evansville, WI
Chrysler Town & Country LWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Great Service
I had my brakes replaced and an oil change. It's the only place I will have my car serviced and to purchase another one.

SB
Steve B.
Wisconsin
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Steve said the business took care of the issue he was having with his vehicle quickly.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 05/21/2019

We appreciate your business Steve. Thank you for being a great customer. We look forward to your business in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

KW
Kerry W.
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Very trustworthy!!
Shawn, Tom, Tom Jr., Kayla and everyone at Eagan auto are exceptional..trustworthy..honest..
hardworking..they never upsell and won't fix something of isn't truly needed. They go the extra mile for customers!! So happy I found them. They keep my children and I safe!

Verified Customer
Sun Prairie, WI
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Great Customer Service
Highly recommend Eagan Auto!
Shawn E. from Eagan Auto Sales & Repair responded on 05/21/2019

Thank you for your nice review. We look forward to seeing you in the future. 

Shawn Eagan

Owner/Technician
Eagan Auto Sales & Repair

JH
Jenny H.
Madison, WI
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Professional, honest, and quick service at a great price!
I've worked with Eagan Auto for some time now and I'm always very thankful for their expertise and honest feedback on caring for my car. They keep me informed, help me make the best decisions on caring for my car, and have saved me money in the process. They never try to sell me anything I don't need and their prices are fair. I will continue to go to Eagan for all my car repair needs!
Shawn E. from Eagan Auto Sales & Repair responded on 05/21/2019

We always look forward to your return. Thank you for being such a great customer!

Shawn Eagan

Owner/Technician
Eagan Auto Sales & Repair

CJ
Cedric J.
Wisconsin
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Spoke with Rogette. She said the business is absolutely fantastic. They have amazing prices and they work quickly.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 05/10/2019

Thank you for those kind words. We look forward to working with you and Cedric in the future.

Shawn Eagan

Owner/Technician
Eagan Auto Sales & Repair

JS
Joshua S.
Sun Prairie, WI
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Joshua said he was happy with the service he received.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 05/10/2019

Thank you Joshua for the nice review. We truly appreciate your business and look forward to working with you in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

AA
Ankit A.
Wisconsin
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Ankit said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 05/10/2019

Thank you for the nice review Ankit. We look forward to working with you in the future.

Shawn Eagan

Owner/Technician
Eagan Auto Sales & Repair

CW
Chelsea W.
Madison, WI
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Perfect in every way
I had some work done to the wife’s car and waited at the shop till it was done,they got my car in as soon as I pulled up and was done and on my way home within an hour!
I have other vehicles that I will be bringing there after dealing with other shops over charging/inexperience.
Shawn E. from Eagan Auto Sales & Repair responded on 04/26/2019

Thank you for you kind words. We look forward to working with you in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

TT
Tim T.
Arlington, WI
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Tim said everything was good with the staff and service at this business.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 04/26/2019

Thank you for you nice words. We look forward to doing business with you in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

DH
Dustin H.
Wisconsin
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Dustin said he really enjoyed his experience with the business until he found a vehicle part in his driveway today. The staff are good dudes and did what they could.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 04/18/2019

Thank you for the business Dustin! We will be contacting you soon

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

AO
Alison O.
Madison, WI
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019
Lovely Staff & Great Car Service (a long-winded review)
I went in for an oil & filter change and to follow-up on what I thought was a battery-related issue. When I arrived, I let the staff know what I thought and they went to check things out. When they discovered the real issue, low voltage on the alternator, they explained the process they went through to find the problem and talked me through some suggestions - all explanations were made very clear and easy to follow. We decided it was in my best interest to take action now and get it replaced. The mechanic, Shaun, made sure I knew the risks of the issue but didn't make me feel forced or pressured into making a decision (which I appreciated). In the meantime, staff offered me drinks, entertainment while I waited (movies, magazines, a dog was on site!), and even offered to help me get alternate transportation so that I could run errands/ spend my time elsewhere. All-in-all, I was there for less than the expected amount of time. I really appreciate that even though I was only there for an oil change they made time to check on these extra problems and did their best to fix them in a speedy manner so that I could get on with my day. My thanks to all the wonderful staff!

TLDR; the service was friendly and helpful, explanations of car issues were clear and concise - they solved my car troubles and I will be returning!

JD
John D.
Wisconsin
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2019 Category: Service
John said they were fine. They are kind and courteous. They were going to check the brakes but he still has a squeaky brake. They gave him very quick service. He was extremely happy with how quickly they called him back and communicated with him.
This review was collected via phone interview by Customer Research Inc.

SK
Sandy K.
Sun Prairie, WI
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019
Efficientcy
Eagan worked me into their schedule immediately when my brakes went out.
They had me up and running in 24 hours.
Friendly service.
Honest quotes.
Great education about the car's issues.
Would highly recommend.

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