Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

75 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Portage, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2019
PS leak repair
After paying $1100 for a repair, vehicle had the exact same leak as it did when I delivered it. Was told I would need another $700 work done.
Not sure if this is a "one off" but was disappointing to say the least. Can't afford news like that, not sure who can.
If Eagan wants to try a little harder to make it right, I would consider amending review.

Verified Customer
Marshall, WI
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2019
Recent repairs
Eagan Auto did make 2 wrongs a right. They went above and beyond to make sure our vehicle was fully repaired. Thank you Shawn for the good service, you have restored our faith in you.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/01/2019
Recent repairs
They didn't complete the job that we had requested so we will have to take it back. This happened last time as well.
Shawn E. from Eagan Auto Sales & Repair responded on 03/19/2019

We are sorry for the lack of communication from this visit and we thank you for giving us another shot to make things right for you!

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

JD
John D.
Wisconsin
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2019 Category: Service
John said they were fine. They are kind and courteous. They were going to check the brakes but he still has a squeaky brake. They gave him very quick service. He was extremely happy with how quickly they called him back and communicated with him.
This review was collected via phone interview by Customer Research Inc.

SK
Sandy K.
Sun Prairie, WI
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019
Efficientcy
Eagan worked me into their schedule immediately when my brakes went out.
They had me up and running in 24 hours.
Friendly service.
Honest quotes.
Great education about the car's issues.
Would highly recommend.

DA
David A.
Sun Prairie, WI
Honda Ridgeline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2019 Category: Service
David said he still has a rattle to be taken care of, and the wait was a little bit longer than he expected.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 04/18/2019

Thank you for the business David! Please let us know if you ever need anything!

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

SZ
Stephan Z.
Columbus, WI
Mitsubishi Eclipse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Stephan said the price the business offered for the service they provided was good. The service was good, and they were great to work with.
This review was collected via phone interview by Customer Research Inc.

ZW
Zachery W.
Rio, WI
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Zachery said he got a coupon from groupon for an oil change and a tire rotation. The employees didn't do the tire rotation because the tires were too low for them to rotate.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
Sun Prairie, WI
Hyundai Tiburon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Rick said the service took longer than expected.
This review was collected via phone interview by Customer Research Inc.

BA
Ben A.
Wisconsin
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Ben said the service was great. The business is family owned and is great place to be at. The staff members are great.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Wisconsin
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Dan said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

MY
Megan Y.
Waunakee, WI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Awesome service
Very kind and wonderful service. Very reasonable pricing. The staff is honest and very upbeat. They ensured I knew what they were doing and what it would cost for their services. Definitely a 5 star place!

KO
Kimberly O.
Sun Prairie, WI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Awesome people & great service
Sean and his team always go ABOVE & BEYOND for their customers. Cannot think of any business that exceeds them.

Verified Customer
Sun Prairie, WI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Honest and flexible
Love this place. Always very honest, knowledgable, and affordable. Flexible and able to work around my work schedule.

KE
Katherine E.
Evansville, WI
Chrysler Town & Country LWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Great Service
I had my brakes replaced and an oil change. It's the only place I will have my car serviced and to purchase another one.

SB
Steve B.
Wisconsin
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Steve said the business took care of the issue he was having with his vehicle quickly.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 05/21/2019

We appreciate your business Steve. Thank you for being a great customer. We look forward to your business in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

KW
Kerry W.
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Very trustworthy!!
Shawn, Tom, Tom Jr., Kayla and everyone at Eagan auto are exceptional..trustworthy..honest..
hardworking..they never upsell and won't fix something of isn't truly needed. They go the extra mile for customers!! So happy I found them. They keep my children and I safe!

Verified Customer
Sun Prairie, WI
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Great Customer Service
Highly recommend Eagan Auto!
Shawn E. from Eagan Auto Sales & Repair responded on 05/21/2019

Thank you for your nice review. We look forward to seeing you in the future. 

Shawn Eagan

Owner/Technician
Eagan Auto Sales & Repair

JH
Jenny H.
Madison, WI
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Professional, honest, and quick service at a great price!
I've worked with Eagan Auto for some time now and I'm always very thankful for their expertise and honest feedback on caring for my car. They keep me informed, help me make the best decisions on caring for my car, and have saved me money in the process. They never try to sell me anything I don't need and their prices are fair. I will continue to go to Eagan for all my car repair needs!
Shawn E. from Eagan Auto Sales & Repair responded on 05/21/2019

We always look forward to your return. Thank you for being such a great customer!

Shawn Eagan

Owner/Technician
Eagan Auto Sales & Repair

CJ
Cedric J.
Wisconsin
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Spoke with Rogette. She said the business is absolutely fantastic. They have amazing prices and they work quickly.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 05/10/2019

Thank you for those kind words. We look forward to working with you and Cedric in the future.

Shawn Eagan

Owner/Technician
Eagan Auto Sales & Repair

JS
Joshua S.
Sun Prairie, WI
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Joshua said he was happy with the service he received.
This review was collected via phone interview by Customer Research Inc.
Shawn E. from Eagan Auto Sales & Repair responded on 05/10/2019

Thank you Joshua for the nice review. We truly appreciate your business and look forward to working with you in the future. 

Shawn Eagan
Owner/Technician
Eagan Auto Sales & Repair

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