Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

168 Reviews

99% Would Recommend
Latest Review about 16 hours ago

Reviews


DV
Dimitra V.
Ellicott City, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Super services!
These guys have been provide services for our Acura MDX, Honda Element and Toyota Prius. They always friendly, easy to deal with, quotes are competitive, and they care for their costumers and community. Our vehicles will continue to be under their care.

RB
Randy B.
Ellicott City, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Simply Wow Service!
Had issues with battery/alternator that baffled me. Took the van in to have Matt do an under the hood assessment. He quickly came out to look and listen using a stethoscope type device and battery tester. Battery held no charge and alternator was suspect.., risky to drive off once battery jumped and promised to replace alternator first thing in the next day (which Dave did).... got a ride home by Sarah (office manager). First class service all the way!

LL
Linda L.
Ellicott City, MD
Mercedes-Benz GLA-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Linda said everything was fine at the business.
This review was collected via phone interview by Customer Research Inc.

SB
Sean B.
Columbia, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Spoke with Rebecca. She said everything at the business went smoothly.
This review was collected via phone interview by Customer Research Inc.

OH
Ollie H.
Ellicott City, MD
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Not a slow puncture!
One tire appeared to have a slow puncture and caused a low pressure icon to appear. No signs of a puncture on the tire. Having to top it up was becoming more frequent and was concerned it could cause a high speed blowout. Neubauer's diagnosed a very small leak from the valve that required a new valve stem which transmits the pressure to the cap's computer. Problem solved. Thanks

JC
Jack/Brigette C.
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019
Confident of great service
Neubauer's diagnostic and mechanical services are second to none! Appreciate their honest assessments... confident of their services!
Absolutely recommend them to friends and neighbors!

DV
Dimitra V.
Baltimore, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019
Very satisfied!
I am very satisfied with the services in my Acura! These guys like for the problem, come up with the solution. Give you the estimate without any issues!! We do bring more family car, and recommend to our friends! Keep up the great job and respect for your costumers !

SB
Sam B.
Ellicott City, MD
Acura RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Quality Service
Neubaue'rs service is reliable, competent, friendly, helpful, reasonably priced: I could go on. I would never think of taking my car elsewhere for service. We have kept our last cars for 11,10,11,13, and 11 years. Its as simple as bringing your car in, waiting for the call, and picking your car up. I have never felt any work was done that wasn't needed at the time, and no work was left undone that needed to be done. I have never had to return a car for remedial work on service provided. Its nice to feel secure about my car for 10 to 13 years, and that's every time I drive it.

JS
John S.
Ellicott City, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
John said he is very happy with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

AO
Ahima O.
Ellicott City, MD
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Ahima said the staff did what they were supposed to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TB
Teresa B.
Ellicott City, MD
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Friendly Staff
They have been in the business and very long time and they area amazing at diagnosing car problems. Ilike that they are a family business and not a national chain.

GL
Greg L.
Ellicott City, MD
Volvo XC90
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
Greg said the employees here are a great group of people, and they do great work.
This review was collected via phone interview by Customer Research Inc.

BC
Bogdan C.
Windsor Mill, MD
Mazda 3
Verified Customer
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07/08/2019
Best auto shop in Maryland
First time that i went to the Neubauder's shop and i can tell will be my only auto shop to go. Grest and professional people there!!!

DH
Drew H.
Ellicott City, MD
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Drew said everything was very good from the customer service to the service itself.
This review was collected via phone interview by Customer Research Inc.

PH
Patty H.
Glenwood, MD
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Great service again!
Thank you Neubaurer’s!,

JH
Joanne H.
Ellicott City, MD
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Great service
I had to be shuttled back and forth as no other car. They were happy to do that. I have moved into area recently and am so glad my son recommended Neubauers.

Verified Customer
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Quick and efficient service
The atmosphere is friendly. They make you feel comfortable and reassuring about leaving your car in their hands. I have been bringing my cars there for many years and have always had excellent service. It’s nice to feel complete trust in a company. The place of business is clean, attractive and homey. Plus they offer shuttle rides to and from your home which is icing on the cake. You can’t go wrong doing business with them.

RK
Roger K.
Ellicott City, MD
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019
Neubauer's Review
We called with a problem with a tire on Thursday afternoon. They took s right away. By Friday afternoon we had a new tire, steel wheel and hubcap!

SR
Sylvia R.
Ellicott City, MD
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Great service fast and organized
Great service, work was done in a timely manner, friendly and trustworthy vibe all around!! :)

MN
Mark N.
Ellicott City, MD
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Mark said he thought the service was really good and they went above and beyond.
This review was collected via phone interview by Customer Research Inc.