Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

165 Reviews

99% Would Recommend
Latest Review about 5 hours ago

Reviews


Verified Customer
Ellicott City, MD
Ram 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/30/2019
Not what I expected!
I came in to have just my two front tires checked and re-balanced. I walked out with a $74 charge and the balance was worse then when I went in.
Sarah W. from Neubauer's Auto Repair responded on 09/03/2019

Having been a long time customer I wish you would have contacted me if there was a problem so it could be addressed ASAP.  I sent you a email as soon as I saw this review and left a voice mail as well.  
You know this is NOT how we operate and I would like to make it right for you. 


RG
Ron G.
Catonsville, MD
Jeep Wrangler
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2018 Category: Service
Ron said the customer service was okay. He stated he did, however, have an issue with the fact that they charged him a lot more than what was supposed to be charged for the mounting and balancing of his tires.
This review was collected via phone interview by Customer Research Inc.

RS
Rachael S.
Lusby, MD
Audi A4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2019 Category: Service
Rachael said her experience was okay but the staff was not very responsive and the communication could have been better. She had to call them on the progress.
This review was collected via phone interview by Customer Research Inc.
Sarah W. from Neubauer's Auto Repair responded on 08/28/2019

Rachael I'm sorry that you felt our Service Department was not responsive to you.  I understand that much communication was thru your Dad while you were out of town. We were waiting on parts to arrive and that delayed some of the repairs. We of course were surprised that you had a defective battery which does not occur that often. The technician had called you personally regarding the issue then replaced it and kept it over night to make sure you were not having any more issues. In the future please feel free to reach out to me if you have any concerns.  We hope to see you again.  


RA
Richard A.
Maryland
Audi A8
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Richard said this business was unable to repair his vehicle and he had to take it somewhere else.
This review was collected via phone interview by Customer Research Inc.
Sarah W. from Neubauer's Auto Repair responded on 04/01/2019

I'm sorry we were unable to repair your vehicle.  We felt that due to the complexity of the Audi's steering system and extensive labor involved it would benefit you more to have taken the vehicle to the dealer to have them confirm our suspicion of the p/s failure and allow you time to make a decision on repairing.  Keep us in mind for future services.  We look forward to seeing you again


MB
Michael B.
Ellicott City, MD
Audi A6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/26/2019 Category: Service
Michael said he was given a part number for a pulley for his vehicle at another facility, and he purchased it online. This staff said it was nothing like the same pulley as the one on his vehicle, although Michael had it verified by another mechanic. He chose to have just one other thing done, and the staff did it correctly. It definitely works. He also stated he thought some of the pricing was expensive for the interior plastic parts, and he questioned if they had enough knowledge to work on his foreign vehicle.
This review was collected via phone interview by Customer Research Inc.

CC
Charles C.
Ellicott City, MD
Isuzu Rodeo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2018 Category: Service
Charles said he did not speak with the employees long. The work he needed was completed.
This review was collected via phone interview by Customer Research Inc.

GH
George H.
Catonsville, MD
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018
New Tires
I had new tires from TireRack mounted and balanced.
The work was done well and in less time than estimated.

GL
Greg L.
Ellicott City, MD
Volvo XC90
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
Greg said the employees here are a great group of people, and they do great work.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Ellicott City, MD
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Mark said he thought the service was really good and they went above and beyond.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Ellicott City, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Richard said the staff members were very accommodating and he was able to get in and out.
This review was collected via phone interview by Customer Research Inc.

CA
Chris A.
Ellicott City, MD
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2018
I can always trust your work!
Everything was great as usual. However, you forgot to put the oil change sticker in the corner of the windshield.

CD
Claire D.
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018
Service is Good
I am never disappointed with the service at Neubauer's. Everyone is very helpful and courteous. Will continue
to put my car in their hands.
Sarah W. from Neubauer's Auto Repair responded on 12/04/2018

 "Thank you" for the Review and trusting us to take care of your vehicle.  We aim to please and help any way we can !! 


Verified Customer
Ellicott City, MD
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2018
Great service
Straight forward quality service. They stand behind their work.
Sarah W. from Neubauer's Auto Repair responded on 11/20/2018

Thank you for the review.  We appreciate your business!!


RS
Robert S.
Ellicott City, MD
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018
Close by and great service
Diagnosed problem I’d been having and resolved it quickly; same day service!

WS
Willie S.
Halethorpe, MD
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Willie said they were pretty good. Also when he went back to get his vehicle there were still parts that needed to be put on but were forgotten.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ellicott City, MD
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2018
Oil change
Reasonable price and reasonable time to complete.

JJ
Jason J.
Ellicott City, MD
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018
love the confirmation email
I really liked the confirmation emails that came out , however if i had an 8:15 am appointment for oil change, tire rotation and look into a light in the back of the truck it felt like it took too long. We count on the appointment time to be accurate or pretty close. I would have expected the completion time to be noon.

Love the shop

JP
Joe P.
Ellicott City, MD
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Joe said the staff got the job done for a reasonable price. The service did take a few days longer than expected.
This review was collected via phone interview by Customer Research Inc.

RO
Reid O.
Ellicott City, MD
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
Fair prices, fast service, friendly staff
I've brought my vehicles here for a variety of repairs and vehicle inspections. Neubauer's staff is courteous, knowledgeable and hard working. They take the stress out of the whole car repair process.

RD
Ron/Jennifer D.
Catonsville, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
great service and people. Been a customer for over 30 years.
Great Service. Wonderful staff. Been a customer for over 30 years.
Sarah W. from Neubauer's Auto Repair responded on 09/16/2019

Its wonderful to have long time customers who are more like Family.  Thank you for the 5 Star review!!!