Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

168 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


DV
Dimitra V.
Ellicott City, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Super services!
These guys have been provide services for our Acura MDX, Honda Element and Toyota Prius. They always friendly, easy to deal with, quotes are competitive, and they care for their costumers and community. Our vehicles will continue to be under their care.

RB
Randy B.
Ellicott City, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Simply Wow Service!
Had issues with battery/alternator that baffled me. Took the van in to have Matt do an under the hood assessment. He quickly came out to look and listen using a stethoscope type device and battery tester. Battery held no charge and alternator was suspect.., risky to drive off once battery jumped and promised to replace alternator first thing in the next day (which Dave did).... got a ride home by Sarah (office manager). First class service all the way!

RO
Reid O.
Ellicott City, MD
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
Fair prices, fast service, friendly staff
I've brought my vehicles here for a variety of repairs and vehicle inspections. Neubauer's staff is courteous, knowledgeable and hard working. They take the stress out of the whole car repair process.
Sarah W. from Neubauer's Auto Repair responded on 09/18/2019

I'm glad we are able to make your visits stress free at times. It's our job to worry and make sure your vehicle is returned road worthy for you and your family.  Thank you for the 5 Star Review


RD
Ron/Jennifer D.
Catonsville, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
great service and people. Been a customer for over 30 years.
Great Service. Wonderful staff. Been a customer for over 30 years.
Sarah W. from Neubauer's Auto Repair responded on 09/16/2019

Its wonderful to have long time customers who are more like Family.  Thank you for the 5 Star review!!! 


LL
Linda L.
Ellicott City, MD
Mercedes-Benz GLA-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Linda said everything was fine at the business.
This review was collected via phone interview by Customer Research Inc.

SB
Sean B.
Columbia, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Spoke with Rebecca. She said everything at the business went smoothly.
This review was collected via phone interview by Customer Research Inc.

SC
Steven C.
Columbia, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019
Exceeded Expectations (again)
It’s very satisfying to have a good, honest and reliable auto repair shop at your disposal. I never have to second-guess their service, and if you knew me, that speaks volumes! Thanks.
Sarah W. from Neubauer's Auto Repair responded on 09/05/2019

Thank you for leaving a 5 Star Review.  We appreciate your confidence and will continue to be the Best of the Best for our Customers.


RK
Robb K.
Catonsville, MD
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
Car Experts & Terrific Customer Service
The crew did a great job explaining my options as well as making recommendations which I followed through on. I won't take my card anywhere else. Always friendly, great job!
Sarah W. from Neubauer's Auto Repair responded on 09/03/2019

Thank you so much for the "5 Star" Review.  It's important to us that you know what services are needed now and what can wait and be monitored.  We see each cusotmer as part of our Family and we all know how costly unexpected repairs can be.  
Thanks again for the review.


ML
Mike L.
Ellicott City, MD
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
Excellent as Usual
Just had my first oil change done on my new 2019 Honda Odyssey. Scheduling was easy and in an out in under an hour. Been coming to Neubauers for several decades and I look forward to Neubauer's servicing my new vehicle for many years to come.
Sarah W. from Neubauer's Auto Repair responded on 09/03/2019

We were so Pleased to see your New Vehicle, We look forward to taking care of this one and keeping you safe on the road for may years to come.  We also enjoy catching up with you on each visit.


OH
Ollie H.
Ellicott City, MD
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Not a slow puncture!
One tire appeared to have a slow puncture and caused a low pressure icon to appear. No signs of a puncture on the tire. Having to top it up was becoming more frequent and was concerned it could cause a high speed blowout. Neubauer's diagnosed a very small leak from the valve that required a new valve stem which transmits the pressure to the cap's computer. Problem solved. Thanks

MS
Malachi S.
Bluffton, SC
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Malachi said they were quick, efficient and honest at this business. He stated that being from out of town, he would like to thank the place for his being able to find a mechanic he felt he could trust.
This review was collected via phone interview by Customer Research Inc.
Sarah W. from Neubauer's Auto Repair responded on 08/28/2019

Thank you for the Kind Review.  We hope you keep us in mind when you have a need for our service, we are always here to Help.


JC
Jack/Brigette C.
Ellicott City, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019
Confident of great service
Neubauer's diagnostic and mechanical services are second to none! Appreciate their honest assessments... confident of their services!
Absolutely recommend them to friends and neighbors!

DV
Dimitra V.
Baltimore, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019
Very satisfied!
I am very satisfied with the services in my Acura! These guys like for the problem, come up with the solution. Give you the estimate without any issues!! We do bring more family car, and recommend to our friends! Keep up the great job and respect for your costumers !

SB
Sam B.
Ellicott City, MD
Acura RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Quality Service
Neubaue'rs service is reliable, competent, friendly, helpful, reasonably priced: I could go on. I would never think of taking my car elsewhere for service. We have kept our last cars for 11,10,11,13, and 11 years. Its as simple as bringing your car in, waiting for the call, and picking your car up. I have never felt any work was done that wasn't needed at the time, and no work was left undone that needed to be done. I have never had to return a car for remedial work on service provided. Its nice to feel secure about my car for 10 to 13 years, and that's every time I drive it.

DF
Denis F.
Columbia, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Satisfied Customer
Had a great experience getting repairs done on my Honda CRV. Honda dealer said I needed $4000 in repairs. Neubauer confirmed that repairs quoted by Honda were not needed and saved my a considerable amount of money . Work done timely and professionally at 25% of the original Honda estimate.

Denis Farrell
Sarah W. from Neubauer's Auto Repair responded on 08/12/2019

Thank you for the kind review.  We are glad that you came to us for a 2nd opinion and we were able to save you some money and only perform the repairs that were needed at this time.  We always recommend to get another estimate and/or a secind set of eys to take a look.  We look forward to seeing you again (but not too soon)


MS
Mike S.
West Friendship, MD
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
2014 MDX MD State Inspection
Great Customer Service. Fair prices. Quality Job. 100% satisfied.
Sarah W. from Neubauer's Auto Repair responded on 08/12/2019

Thank you!!


JS
John S.
Ellicott City, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
John said he is very happy with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Ellicott City, MD
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
William said he has been using this business for 20 or 25 years.
This review was collected via phone interview by Customer Research Inc.
Sarah W. from Neubauer's Auto Repair responded on 08/05/2019

Thank you for the 5 Star Review we appreciate your patronage for so many years.  


MB
Mike B.
Elkridge, MD
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Great People
With so many things in the end, it simply boils down to “trust”. I won’t go anywhere else and when friends inquire who I use for auto repair, I recommend Neubauers without hesitation. They are a great bunch of people that you can count on....sincere, honest, reliable and talented.
Sarah W. from Neubauer's Auto Repair responded on 08/05/2019

As I've told you already in person, Thank you again for the kind words and 5 Star Review. We aim to make sure everyone is Happy and Vehicle's remain reliable at all times.  


JP
John P.
Columbia, MD
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
Neubauer's Auto Repair Does It Again
I love my 4Runner and I really love to take my 4Runner where roads are more of a suggestion than a reality. Neubauer's Auto Repair helps me do that by performing regular maintenance on my vehicle. This time around it was due for 110K mile check up, oil and filter change, spark plug replacement, rear brake pad replacement and rotor resurfacing, and tire rotation. Seth (the technician assigned to my case) performed the work described above in a professional and precise manner. Also in the course of his inspection of the vehicle he noticed that the air filter was, uhh, a little on the dirty side (oops my bad) so he pulled it, cleaned it out, re-oiled it (it's a reusable filter) and reinstalled it.

That's the kind of service that Neubauer Auto Repair provides and it's why I recommend them wholeheartedly for servicing all makes and models of cars and trucks.
Sarah W. from Neubauer's Auto Repair responded on 07/26/2019

Thank you so Much for the "5" Star Review.  We certainly aim to keep your vehicle in Top Notch condition, Seth takes great pride in his work and we certainly value him as a technician