Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

101 Reviews

97% Would Recommend
99% Business Response
Latest Review 4 days ago

Reviews


LW
Lynda W.
Casa Grande, AZ
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Lynda said the staff are a great bunch of guy's.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 08/10/2018

Thank you Linda for the great review.


JS
Jordan S.
Maricopa, AZ
Chevrolet Impala Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Jordan said the business got everything he needed on his vehicle done.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 08/09/2018

Jordan thanks for the great review, we really appreciate it.


NA
NICK A.
Casa Grande, AZ
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Honest, Fair, Professional
From the moment I walked into the service center, I was treated with fairness and honesty. I was given a very detailed assessment of what was wrong with my vehicle. No games or gimmicks, just straight up professional service at a fair price. I'm going to recommend this place to family and friends and making that statement doesn't come easy.
Russell S., Owner from K and C Auto and Tire responded on 07/31/2018

WOW! Nick that means alot to us here, thank you for the fantastic review!


PG
Patrick G.
Casa Grande, AZ
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Patrick said the business is real personable and they treated him well.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 07/31/2018

Thank you Patrick!!


FS
Frank S.
Arizona City, AZ
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Frank said they were very friendly, courteous, up front and honest. This was his first time there and he will be bringing all of his vehicles there from now on. He suggested later hours during the week or Saturday hours.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 07/31/2018

Frank, thank you so much for the review we really appreciate it!


KH
KURT H.
Coolidge, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Great workmanship and pricing.
Russell has some great mechanics at his shop. Best pricing around for the quality of work. They are very trustworthy to perform anything you need .
Russell S., Owner from K and C Auto and Tire responded on 07/24/2018

Thanks for the awesome review Kurt...!!!


AC
Anthony C.
Casa Grande, AZ
Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Anthony said Russell was very polite and got him a good deal on service. The business was quick and offered to provide him a ride home.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 07/18/2018

Anthony, thanks for the terific review.


GV
Gilberto V.
Casa Grande, AZ
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Gilbero said this business is very efficient with no problems, he is a repeat customer.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 07/16/2018

Gilberto, thank you for the good review very much appreciated.


JS
Jack S.
Casa Grande, AZ
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Jack said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 07/11/2018

Jack, thanks you for giving us a great review.


BP
Barry P.
Casa Grande, AZ
HUMMER H3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Barry said he always gets good service from this business.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 07/06/2018

Barry, thank you for the great review, we really appreciate them.


JT
JAMES T.
Casa Grande, AZ
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Satisfied customer
Very friendly and welcoming staff to new customers. Service was honest and satisfied.
Russell S., Owner from K and C Auto and Tire responded on 07/03/2018

Thanks James, I appreciate the great review.


RK
Richard K.
Arizona City, AZ
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Richard said he was happy with the service because he was in and out quickly.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 07/02/2018

Richard, thanks for the great review!


TH
Tyler H.
Chandler, AZ
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Tyler said this business got him in and out, fixed his vehicle and it wasn't too expensive.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 06/29/2018

Hi Tyler, thanks for the review.


JO
Jim O.
Casa Grande, AZ
HUMMER H3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Jim said this business is good and he likes the staff.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 06/28/2018

Jim, thank you for the review, I really appreciate it!


YL
YOLANDA L.
Casa Grande, AZ
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Found problem and fixed it expeditiously and for a reason sable price.
Very friendly. Most expert. We found the right place.
Russell S., Owner from K and C Auto and Tire responded on 06/26/2018

Thank you for the great review Yolanda, we really appreciate it.


LW
Lorene W.
Casa Grande, AZ
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Lorene said she recommends the business for service.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 06/27/2018

Thank you Lorene for your review, we appreciate it.


PB
Peggy B.
Quartzsite, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Peggy said the employees were awesome. They were professional and knew what they were doing inside and out. It was a pleasure working with them.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 06/27/2018

Thank you for the great review Peggy!


JV
JONATHAN V.
Casa Grande, AZ
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Excellent Service Overall
I have been going to K and C Auto for many years now. It is so comforting to know that I have a mechanic I can turn to and TRUST. Excellent and honest service for my car, the customer service is unparalleled, I drive a junker and they keep me running smoothly and confidently. Prices are reasonable, too. Thank you K and C Auto!!
Russell S., Owner from K and C Auto and Tire responded on 06/26/2018

Thank you Jonathan!


RS
RANJIT S.
Casa Grande, AZ
Ford Excursion
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/31/2019
Poor support after repair
Had my excursion for brake job and hose replacement as well as front headlights fix up. Spent several hundred dollars. About two months after the brake work done, as I was visiting Phoenix on a Saturday afternoon the brakes literally quit working. There was no way I was going to be able to drive back to Casa Grande. Went to close by Brakemaster shop for check. They were kind enough to accommodate me. Brakes were bled and found to have large amounts of air in the line. After coming back to Casa Grande I went by your shop and the front desk ( Nathan ) I believe got angry why I did notcome back to Casa Grande for check . Did not make sense as my brakes failed. Nathan then said they can check to see if there is some other problem with the brakes to explain the air in the line as it was under warranty. Called back few days later for the appointment , and Nathan now said that they are not interested in working on my truck and basically blew me off. So no warranty work and no refund for the work done in Phoenix which he had earlier promised. Very disappointed.
Russell S., Owner from K and C Auto and Tire responded on 05/31/2019

I am so sorry for your bad experience, I do my best to make sure I offer the best customer service, and quality workmanship, we even offer a nationwide warranty on evrything we do. Again I am sorry that we had to part ways. I wish you all the best. 

Russell Stevens
Owner
520-836-6921

JC
Joe C.
Casa Grande, AZ
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/28/2019 Category: Service
Joe said the staff put in a pump incorrectly, and he had to correct it himself. He also mentioned they charged him $100 more than they said they were going to in the original estimate.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 05/29/2019

Joe I appologize for yor bad experience, we are always here to fix any problem that our customers may have with what we have done for them, we can not fix the problem if it is not brought to our attention. I thinkit might be in everyones best interest if we just stop giving estimates over the phone no matter how much our customer ask us to give them a rough estimate over the phone. So again I appologize for your bad experience.

Russell Stevens
Owner
520-836-6921

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