Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

96 Reviews

97% Would Recommend
98% Business Response
Latest Review 4 days ago

Reviews


RS
RANJIT S.
Casa Grande, AZ
Ford Excursion
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/31/2019
Poor support after repair
Had my excursion for brake job and hose replacement as well as front headlights fix up. Spent several hundred dollars. About two months after the brake work done, as I was visiting Phoenix on a Saturday afternoon the brakes literally quit working. There was no way I was going to be able to drive back to Casa Grande. Went to close by Brakemaster shop for check. They were kind enough to accommodate me. Brakes were bled and found to have large amounts of air in the line. After coming back to Casa Grande I went by your shop and the front desk ( Nathan ) I believe got angry why I did notcome back to Casa Grande for check . Did not make sense as my brakes failed. Nathan then said they can check to see if there is some other problem with the brakes to explain the air in the line as it was under warranty. Called back few days later for the appointment , and Nathan now said that they are not interested in working on my truck and basically blew me off. So no warranty work and no refund for the work done in Phoenix which he had earlier promised. Very disappointed.
Russell S., Owner from K and C Auto and Tire responded on 05/31/2019

I am so sorry for your bad experience, I do my best to make sure I offer the best customer service, and quality workmanship, we even offer a nationwide warranty on evrything we do. Again I am sorry that we had to part ways. I wish you all the best. 

Russell Stevens
Owner
520-836-6921

RP
Robert P.
Casa Grande, AZ
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/07/2018 Category: Service
Robert said they charged him an extreme amount of money just to change two radiator hoses. He doesn't understand why they charged that much, he regretted taking his vehicle there. He could have done it himself. The ad for the radiator cost was misleading.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 09/24/2018

Robert I hope after our conversation that we might have earned your business back, thank you for your patronage.


JC
Joe C.
Casa Grande, AZ
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/28/2019 Category: Service
Joe said the staff put in a pump incorrectly, and he had to correct it himself. He also mentioned they charged him $100 more than they said they were going to in the original estimate.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 05/29/2019

Joe I appologize for yor bad experience, we are always here to fix any problem that our customers may have with what we have done for them, we can not fix the problem if it is not brought to our attention. I thinkit might be in everyones best interest if we just stop giving estimates over the phone no matter how much our customer ask us to give them a rough estimate over the phone. So again I appologize for your bad experience.

Russell Stevens
Owner
520-836-6921

JC
JENNY C.
Casa Grande, AZ
Honda Accord Wgn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2019
Friendly and honest.
Friendly and honest.
Russell S., Owner from K and C Auto and Tire responded on 06/11/2019

Thank you for the great review.

Russell Stevens
Owner
520-836-6921

GG
GERANIMO G.
Stanfield, AZ
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2019
Like the work done on my truck
Worker's are friendly and very experience on what they do
Russell S., Owner from K and C Auto and Tire responded on 05/17/2019

Thank you for the great review Geranimo.

Russell Stevens
Owner
520-836-6921

Verified Customer
Casa Grande, AZ
Ford Escort
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019
Prices and courtesy towards customers
Pricing and deals. They work with you on what you need for your car.
Russell S., Owner from K and C Auto and Tire responded on 04/16/2019

Thank you for the great review.

Russell Stevens
Owner
520-836-6921

JC
John C.
Casa Grande, AZ
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
John said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 02/18/2019

John thank you for the good review, we really appreciate it.

Russell Stevens
Owner
520-836-6921

DH
Dori H.
Casa Grande, AZ
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Dori said the service and the owner were very nice
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 10/10/2018

Thank you so much for the greta review Dori, have a great day.

Russell Stevens
Owner
520-836-6921

CS
Carol S.
Elverta, CA
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Carol said she really appreciated the staff working her vehicle in, but it took a little longer than expected. The service was good, the price was exceptional, and she was satisfied with the results.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 08/28/2018

Thank you for the review Carol we really appreciate it.


LS
LARRY S.
Casa Grande, AZ
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Russell & Nathan always provide excellent service
Great Service
Russell S., Owner from K and C Auto and Tire responded on 06/17/2019

Thank you very much, we appreciate the great review.

Russell Stevens
Owner
520-836-6921

FS
FRANK S.
Arizona City, AZ
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Honestly and friendly
You can't say anything bad about k and c they know how to take care of there customers. Very friendly prices with great work. Awesomeness
Russell S., Owner from K and C Auto and Tire responded on 06/17/2019

Thank you sir, we appreciatre the great review.

Russell Stevens
Owner
520-836-6921

CD
Charles D.
Casa Grande, AZ
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Charles said the business is friendly and they get him in and out quickly.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 06/11/2019

Thank you sir, I appreciate the great review.

Russell Stevens
Owner
520-836-6921

GH
Gordon H.
Casa Grande, AZ
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Gordon said the staff is very professional and do good work.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 05/29/2019

Thank you for the great review.

Russell Stevens
Owner
520-836-6921

YL
YOLANDA L.
Casa Grande, AZ
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Absolutely great. Thank you
Trustworthy good service locally available and most reasonable.
Russell S., Owner from K and C Auto and Tire responded on 05/20/2019

Good reviews are so improtant to our buisiness, thank you very much.

Russell Stevens
Owner
520-836-6921

GF
Gilbert F.
Casa Grande, AZ
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Gilbert said he was very happy with the awesome job the employees did on his vehicle. He is now considering taking all his automotive experiences to this business.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 05/20/2019

Gilbert thank you for the great review we really appreciate it.

Russell Stevens
Owner
520-836-6921

JD
Jerry D.
Arizona City, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Jerry said the service was good.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 05/16/2019

Jerry thank you for the great review.

Russell Stevens
Owner
520-836-6921

MO
Marcella O.
Sacaton, AZ
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Marcella said the staff were quick, efficient, and very informative.
This review was collected via phone interview by Customer Research Inc.
Russell S., Owner from K and C Auto and Tire responded on 05/16/2019

Thank you for the great review Marcella, we really appreciate it.

Russell Stevens
Owner
520-836-6921

KP
KIMBERLY P.
Casa Grande, AZ
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019
Service is AMAZING
K & C mechanics do great work, I trust them with my vehicle completely. Customer Service is AMAZING everytime & no matter how many questions I ask.
Russell S., Owner from K and C Auto and Tire responded on 05/10/2019

Kimberly, thank you so much for the fantastic review..!!!

Russell Stevens
Owner
520-836-6921

BR
BOB R.
Arizona City, AZ
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
Best Service and Price
In and out in less time then Jiffy Lube ... for HALF the price! They get my vote and business!
Russell S., Owner from K and C Auto and Tire responded on 05/06/2019

Thank you for the great review.

Russell Stevens

Owner
520-836-6921

DF
Del and Beth F.
Grand Rapids, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
K and C Auto is an excellent place to have work done and a great group of people
We wouldn’t hesitate to have work done here. Actually it would be our first choice! We had a problem with a bad part that came in and they bent over and went above and beyond to fix it and make it right. They defiantly take pride in their work!
Good People
Russell S., Owner from K and C Auto and Tire responded on 05/01/2019

Del and Beth thank you for the absolutely terrific review, I cant thank you enough you guys were the best customers ever throught it all, Thanks again.

Russell Stevens
Owner
520-836-6921

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