Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

592 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 10 days ago

Reviews


LR
Lenard R.
Texas
Nissan Frontier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2015 Category: Service
Lenard said the vehicle was in for a diagnostic and did not agree with the price given for the service. He is familiar with the charges in the automotive industry and agreed to pay for the service out of his pocket.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2015 Category: Service
Lenard said he just wanted a diagnosis done to his vehicle but this business did not listen to him and took advantage of him. He would not recommend them to others because they wanted $2,000 for a service that any other comparable facility would have done for free. He said he is not mad, but he will not be returning to this business anymore.
This review was collected via phone interview by Customer Research Inc.
Mike and Jennifer F. from Frisbee Automotive responded on 05/29/2015

We have spoke with Mr. Renolds in regard to this review.  There was a miscommunication in regards to the reviewing process.  All parties agreed that there was no mis-treatment or abuse of services.  We strive for excellence in customer service and vehicle repair. Thank You. -BE


ET
Eric T.
Texas
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2015 Category: Service
Eric said the business has done nothing to rectify his initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/17/2015 Category: Service
Eric said he called the business for an estimate on having his vehicle looked at and a compression check. The quote was $150. He went to pick the vehicle up and asked them if they had done the compression check. At this time he was then told it would be $800. At some point someone at the business told him he should get the compression check because of the amount of miles on the vehicle. He would not recommend this business to others because of the reasons mentioned and he will not do business with them again.
This review was collected via phone interview by Customer Research Inc.
Mike and Jennifer F. from Frisbee Automotive responded on 02/23/2015

Eric, we are disappointed in the review of our services. Our work and our past reviews show that we strive to be the best by providing the highest quality of parts are service available. Unfortunately, there are a few things missing from the story you provided. When you first called, you asked us to see why your truck was running poorly and that if injectors were going to be needed, you wanted to us to upgrade to help reach your goal of 500hp. During our discussion, we explained that the first course of action would be to bring your vehicle in and we could check it out to determine why it was running poorly and make a plan from there ($150). We mentioned using our factory Ford scan tool to run some diagnostic tests, going for a test drive, and looking over the condition of the vehicle/drivetrain. Also, on the phone, we mentioned that other tests, including a compression test, *may* be needed if conditions indicate high mileage/wear or other issues. The emphasis was that we would need to look at the vehicle to determine the best action to take for repairs, upgrades, or further diagnosis. Once the vehicle arrived, we completed our diagnosis/test drive/check-out just as we discussed. Our diagnosis determined that injector replacement was necessary but to ensure a wise investment, a compression test (at additional charge) would be a good idea to check the condition of the base engine before injector replacement. You declined our recommendation to perform a compression test and several other safety items including steering linkage that appeared to be only a few miles from breaking and potentially causing an accident. Additionally, you said that you *now* only wanted a price on installing the aftermarket injectors that you were about to purchase. As this was new information, we discussed our policy that we do not install customer supplied parts and that safety repairs would be needed if we were to continue. We also discussed other modifications (Oil/Fuel/Air supply) needed to reach your goal of 500hp. You mentioned that those upgrades were not needed and you agreed to pick the vehicle up. We apologize for any misunderstanding or miscommunication that may have occurred. We aim to be up front with vehicle needs and information. We are here to help inform clients on their needs and what we would consider to be the best actions based on our knowledge and available industry trends. We appreciate your business and we hope that you would reconsider your review.


TP
Thomas P.
Waxahachie, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Thomas said the staff are all good people. They stand behind their product, and their service.
This review was collected via phone interview by Customer Research Inc.

LB
LOWELL B.
Waxahachie, TX
Nissan Frontier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Awesome!!!
What a Blessing Frisbee Autimotive is!!! Our truck is not only fixed, and running better, it looks better too! They went above and beyond to repair it (as always) and even washed it and cleaned the interior! Mike and Jennifer are always so very kind! We highly recommend Frisbee Aotomotive and pray they are blessed for all they do!!!

CR
Carolyn R.
Texas
Nissan 280ZX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Carolyn said the staff provided a great experience on this last visit.
This review was collected via phone interview by Customer Research Inc.

NC
Nick C.
Italy, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Nick said the staff did him right.
This review was collected via phone interview by Customer Research Inc.

JT
Jason T.
Texas
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jason said he has worked with this business for years. They do good work.
This review was collected via phone interview by Customer Research Inc.

VC
Valerie C.
Waxahachie, TX
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Valerie said the business never disappoints her, and they always take care of her. The staff are wonderful hard working people, and she really appreciated their business.,
This review was collected via phone interview by Customer Research Inc.

CJ
Candice J.
Waxahachie, TX
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Candice said the employees did everything she asked them to do.
This review was collected via phone interview by Customer Research Inc.

MP
Matt P.
Waxahachie, TX
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Matt said that the staff at the facility always help him, give him a ride home while they work on his vehicle and that they are nice and customer friendly.
This review was collected via phone interview by Customer Research Inc.

JR
JOHN R.
Keller, TX
Toyota Tundra 4WD Truck
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Customer service
Customer service is hands down top notch. Met me on Saturday when they were closed to drop off my truck. Kept me informed throughout the repair and went the extra mile by washing and waxing my truck at pickup. Also, vacuumed and clean the interior. They have my business from now on. Top notch customer service.

LA
LYNN A.
Waxahachie, TX
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
In and out thanks to Ben.
I dropped the explorer off for am oil change and picked it up shortly after it was finish.

Thank you

MM
MIKE M.
Hillsboro, TX
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Great service, great people.
Great shop that now services all our vehicles. Highly recommend them!

DJ
DENISE J.
Waxahachie, TX
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
The Best
I have used Frisbee for several years. Their quality, customer service and ethics are outstanding. As a single female, it is so nice to have a mechanic I can trust.

TF
Tanner F.
Texas
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Tanner said the business has good service and communication.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Texas
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Bill said the business got the parts and work done in good time. He said Ben was very professional.
This review was collected via phone interview by Customer Research Inc.

LA
LYNN A.
Waxahachie, TX
Ford Excursion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
New Tech
I brought in my Excursion for an oil change and the new tech pointed out some items that needed attention. Thanks for keeping me ahead of the game on my trucks.

JA
JOHN A.
Waxahachie, TX
Lexus IS 250
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Good Service
I have been a customer of Frisbee Automotive for over 20 years. They are honest and provide the services to which the customer agrees. On my most recent visit, I explained the problem I was having and was provided a cost estimate and approximate time to perform the repairs. My car was ready within the time guidelines and the price was as discussed. I recommend Frisbee Automotive to others since I know they will be treated fairly here.

JM
Jeff M.
Italy, TX
Honda Accord Cpe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Jeff said the business did a really good job and he was impressed. This was his first experience with the business. The staff was timely and honest. He does appreciate that in a vehicle mechanic.
This review was collected via phone interview by Customer Research Inc.

TG
Theresa G.
Waxahachie, TX
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Theresa said she is a repeat customer. The business is flexible when it comes to payments. It has a very friendly staff.
This review was collected via phone interview by Customer Research Inc.