Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

567 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
98% Would Recommend
Latest Review 9 days ago

Reviews


EK
Erik K.
Weymouth, MA
Mazda CX-9
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2012 Category: Service
Thanks
I appreciated the follow-up to the review
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/25/2012 Category: Service
Erik said his experience with this business was a longer process than he was initially told. With many delays and not good communication from this business. He was told he would get his vehicles back in 4 days, but they found additional damage and the insurance adjuster had to come back. He mentioned he got his vehicle back in 2 and a half weeks and the delay was understandable, but they didn't call him with status updates. He chose not to elaborate on why there was a delay. Erik pointed out, he had to call them when he wanted status updates, but is sure it was only a 1 time mistake.
This review was collected via phone interview by Customer Research Inc.
The Team At P. from Preferred Automotive, INC responded on 10/03/2012
We at Preferred Automotive were not pleased to hear that Mr Kiernan was unhappy, We contacted him and resolved his issue. We explained about how insurance companies,parts delays and even the weather take a part in how long it takes to put a car in pre-accident condition. Mr Kiernan is happy with his repair and understands the delay. We look forward to helping him with his car in the future.

KK
KEVIN K.
Weymouth, MA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2012
Dean and Lisa really steped up and showed me that they care about their customers , which is rare nowadays
Dean explained the missunderstandings from both sides and offered to fully remberse me for the whole Job , which was more than fair and generous , I explained that work was done and I did not want something for nothing , that was never my intention . Dean said the machanic that worked on my and my wifes car had been let go for less then par work and he rembersed me for the part I returned and a major part of the labor bill. He is a quality Person and I would now recomend him to all of my freinds. Thanks Dean and Lisa

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2012
It was close
My first inconters were allright . They got me a sticker on my wifes car , but the machanic pushed to hard on the window button and pushed it in and broke it and when I asked he played stupid and said it was like that, I had a friend wire it so I could roll up the window but it looks like shit .My last visit was leagal robbery . My car broke down in the intersection and I pulled in . all it was was the bel that turns everything . I am no machanic although 3 friends of mine are and none of them answered the phone so I did not know what my options were.I told Lisa , ( I think, TYhe receptionist) the truth that I was broke and could not afford this , she told me that the belt and labor would be around $100. I said fine and because I live at tara gardens I would walk home and call me when it was done . I did not try to contact any of my machanic friends because $100 was doable but silly for a belt , especially since they gave me the cheapist noname one made .So I get a phone call telling me that my air condishoner compressor was gone and it would cost me $900 to fix my car . I told her again that I am recovering from Cancer and so is my wife and we live on a fixed income and I have been laid off for 3 years and 4 months and all I had was my rent money is there any way I can get out of it cheaper I asked. I asked if they could get me a used one or get me one from a junk yard like the one in brocton . I was told they were hard to find and you dont know if they work or not . Both are lies , they are easy to get and all ford ones are the same more or less I got one out of a sedan 2 days later for $30 and it took 10 minutes to take it out and it is easy to tell if they work by spinning it > I also asked if it could be fixed and I was told no . Another lie they could have fixed the clutch cheaper too . They pulled the old it will cost you $900 but we can be nice and give you a deal for $395 . What a buch of lies $245 in labor I helped my friend ( a liscenced Ford Auto Machanic) take one out and take off that cheap $5 wheel theyput on in place of my compressor and put the belt back on and charge it in 40 minutes alltogethr. So 2 days after you thieving Conn artists charged me $400 I had a beutiffull working Air conditioner for $30 parts and $30 labor . Every machanic that I have spoken too has said the same thing , They trried to scare me with a high price and then pretend they are helping me out by offering me $395 instead of $900 . When they could have had the junk yard drop off a used one like I asked them to do in the first place. and I could have been treated honestly and with respect and charged maybe $125 parts and labour . NICE JOB TAKING ADVANTAGE OFF A COUPLE RECOVERING FROM CANCER LIVING ON A FIXED INCOME!!!!!!!!!!! We still have not paid our rent . and I kept the reciept and my car blows ice , You people should be ashamed of yourselves and untill you contact me and repay what you overcharged me I will continue telling my story to anyone who will listen , and since I play Guitar in a night club band , I have been openning up the night with this lovely story and making sure they get the name and location right. You people should be ashamed of yourselves I am considering contacting the Better Busness Buerau
The Team At P. from Preferred Automotive, INC responded on 06/26/2012
We have recently spoke with Kevin and he has agreed that he was a little upset between breaking down, having to be at an appoinment and with other things in life that he overreacted but we did refund his money paid for by-pass kit and reminded him that we did give him the used compressor option but that we could not get it done the day of his breakdown. We did not have enough time left in the day to send someone to the salvage yard to pick up used compressor and get it installed in time. We could have a by-pass kit or a new compressor delivered asap and he had a appointment to get to. So the decision was made to bypass compressor to get him on the road asap. We are glad that we have resolved this matter with the customer and he is happy and will be returning.

MP
MARK P.
Weymouth, MA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
Always great service
I've been taking my cars to Preferred for 18 years and have always received great service. Dean is always available if you have any questions about repairs. Very trust worthy shop.

MK
MARK K.
Braintree, MA
Subaru WRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019
They do it right, every time.
This is one of those automotive shops staffed by thoroughly professional mechanics. These guys are the pros...it's a great find because they're honest, and they do what they say they're going to do, when they're when they say they're going to do it.

MM
MICHAEL M.
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019
Quality customer service center
There’s a feeling of confidence when you leave off your prize possession at performance automotive that you will get your automobile back running smoothly and when promised , they always clearly explain the service performed as well as guarantee
All performed woo

BK
BOB K.
WEYMOUTH, MA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019
Dean
I have had very good service over many years.

KR
KEVIN R.
Weymouth, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019
Knowledgeable and helpful
Dean is knowledgeable and very helpful especially knowing we will be return customers.

WK
WILLIAM K.
Quincy, MA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019
Great experience!
Great experience, great and prompt customer service!

MF
Mike F.
WEYMOUTH, MA
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Mike said the service was good.
This review was collected via phone interview by Customer Research Inc.

SC
Sarah C.
Medford, MA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Sarah said the service was excellent. Dean did a great job and she appreciated the help.
This review was collected via phone interview by Customer Research Inc.

WP
WARREN P.
Plymouth, MA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
Full Brake Service
I go to preferred for my oil changes and brakes. They drive me to my work and pick me up when it's done . Great service!

KF
KRIS F.
Weymouth, MA
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019
No problems here.
Easy appointment with no fuss. Only minor gripe is that I requested Toyo tires as replacement and got Kumho Crugen ones instead. Seem to be a decent equivalent. We'll see how things hold up with the warranty. I'll be going back for future services.

ER
ED R.
Braintree, MA
Lexus GS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Great experience. I’m very happy as usual.
I’ve been using Preferred for several years and I always have a good experience. I trust Dean implicitly and their prices are very good. His initial quote for 4 tires beat townfair tire by $120 and prefered offered more free services than townfair did! Very highly recommended.

Verified Customer
Chrysler 200
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019
Timely and proficient
Were extremely quick to respond and to work on my car. The bill was extremely fair. It was the day before a holiday so I was told there was no courtesy vehicle that could have picked me up. That would have been ideal and would have earned that 5th star. I would still highly recommend Preferred Automotive! Thank you.

MK
MARK K.
Braintree, MA
Subaru WRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
They do it right
This is a good shop, I trust these guys to do what is necessary, and to do it when they say they're going to.

Honestly, the first time I use these guys was when I needed my car inspected quickly. They had the car ready to go within the amount of time they said they would. My next visit, an oil change and tire rotation they also did on time and charged exactly what they said they would.

To my mind, there are a hundred percent so far.

KR
KEVIN R.
Weymouth, MA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Honest and on time
Dean is great, too truck in for front brakes he drove me home and picked me up when it was done plus threw in an oil change. Will keep going back for everything

Verified Customer
Weymouth, MA
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/31/2019
Bad costumer service
Left a truck in there got rushed out the door when it wasn't right drives worse after the vist had to take it to a another mechanic who sorted in out in a half

Verified Customer
Weymouth, MA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
Great service, honest, prompt and thorough
Would definitely recommend! Great service, prompt, transparent about pricing and process, very thorough

TR
TERI R.
Weymouth, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019
Preferred Automotive
Accurate diagnosis followed by professional repair.

RC
ROBIN C.
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Honest & Reliable
I have been having my car maintained at Preferred Automotive(Dean) for Many, Many Years.. The Best-- Wouldn't trust bringing my car anywhere else!!!