Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

907 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 1 day ago

Reviews


JP
Jessica P.
Virginia
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2015 Category: Service
Jessica said the business gave her a full refund back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2015 Category: Service
Jessica said she had her vehicle inspected two weeks ago and there were no problems. She went to the business on September 25th and she was told her rotors along with her brakes had to be repaired. It cost her $378.
This review was collected via phone interview by Customer Research Inc.
Steve P. from Pillis Brothers responded on 10/28/2015

Thanks Jessica for giving me the opportunity to take care of the concerns you had on the work we did to your car. I hope we can be of service to you in the future.


CB
Connor B.
Virginia
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2018 Category: Service
Connor said he's happy with the service. However, this time he was given 3 different quotes and each time the price went up. The employees had to get a part from a different business, but didn't really clarify why the different price.
This review was collected via phone interview by Customer Research Inc.

NS
Ned S.
Salem, VA
Honda Fit
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2018 Category: Service
Ned said typically this facility is wonderful and great and he will go back.
This review was collected via phone interview by Customer Research Inc.

TA
Tess A.
Virginia
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2017 Category: Service
Tess said the business did a good job with the oil change. She was told the light bulb had been changed. When she took her vehicle in to have it checked, they changed the light bulb again and it did not work. She called and told them what had happened, but she decided to go somewhere else.
This review was collected via phone interview by Customer Research Inc.
Steve P. from Pillis Brothers responded on 03/28/2017

I'm sorry this happened. I offered to check into it further, but I am unable to to do anything if you don't bring it back in. 


TF
Thomas F.
Virginia
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2016 Category: Service
Thomas said the employees at this business are courteous. The service to his vehicle was done promptly. He has been having problems starting it lately and he will have to take it back to them but he is sure they help him out.
This review was collected via phone interview by Customer Research Inc.

SK
SCOTT K.
Salem, VA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2013
Chevy S10
I brought in my son's truck to repair/install an ignition lock and the steering wheel was put back into place the wrong way. However, I've always been satisfied with the work performed on my other vehicles.

SS
Sally S.
Salem, VA
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/21/2012 Category: Service
Sally said she went into this business 3 times because her brakes kept squeaking. They are still not repaired. She will be going somewhere else.
This review was collected via phone interview by Customer Research Inc.
Steve P. from Pillis Brothers responded on 08/23/2012
Refunded customers money,apologised for inconvienence

SB
Steve B.
Salem, VA
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2012 Category: Service
Steve said they left the radiator cap off, which caused the vehicle to overheat. He said he replaced it himself. He was not pleased, but he is willing to give them another chance.
This review was collected via phone interview by Customer Research Inc.

BB
Betty B.
Salem, VA
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2018 Category: Service
Betty said the service was good.
This review was collected via phone interview by Customer Research Inc.
Steve P. from Pillis Brothers responded on 03/09/2018

thanks Betty


LB
Lorna B.
New Castle, VA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2017 Category: Service
Lorna said the staff always tries to get to her pretty quick. They're always nice and they do a good job.
This review was collected via phone interview by Customer Research Inc.

CT
Cole T.
Virginia
BMW 528xi
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2017 Category: Service
Cole said the service went well at this business, but he had to call them to find out when his vehicle was ready to be picked up.
This review was collected via phone interview by Customer Research Inc.

SH
Steve H.
Virginia
Chevrolet S10 Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2017 Category: Service
Steve said he was quoted a lower price than he received for this service. He would have liked to receive a call with this information.
This review was collected via phone interview by Customer Research Inc.

AS
ANN MARIE S.
Richmond, VA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017
2001 Honda Civic
Brought the car here due to blown gasket. Work was completed fine, but the check engine light has been on since picking up car from shop. Code reading indicates catalytic converter issue now :(
Perhaps junk from original work is clogging?

MM
Megan M.
Virginia
Mazda 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2017 Category: Service
Megan said she was satisfied with the service at this business, but she did not receive a detailed receipt.
This review was collected via phone interview by Customer Research Inc.

NA
Norman A.
Virginia
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2016 Category: Service
Norman said he has known the business for a long time. The vehicle was a little sluggish and he will take it back to the business.
This review was collected via phone interview by Customer Research Inc.

HS
Heather S.
Salem, VA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2016 Category: Service
Heather said the business did good work.
This review was collected via phone interview by Customer Research Inc.

BM
Ben M.
Virginia
Mercury Sable
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2016 Category: Service
Ben said the business has great prices. They are quick and he had a great experience with them.
This review was collected via phone interview by Customer Research Inc.

JB
Josh B.
Virginia
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2016 Category: Service
Josh said the experience was fine.
This review was collected via phone interview by Customer Research Inc.

SB
STEVE B.
Salem, VA
Nissan Versa
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2016
Satisfied
Very professional and informative. As always with every garage, the cost of auto care astounds me.

LB
Lovelle B.
Salem, VA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2015 Category: Service
Lovelle said this business did a really good job servicing her vehicle.
This review was collected via phone interview by Customer Research Inc.

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