Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

482 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


VM
Vikas M.
Rockville, MD
Porsche Boxster
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2012 Category: Service
Vikas said he was very unhappy with this business because he had three different vehicles serviced at this business and he does not like the way one of the vehicles was returned. He said his vehicle had many different issues and the steering wheel was vibrating whenever he came to a stop. He said this business informed him that the issue was caused because the vehicle was in a accident, but he has never been in an accident with the vehicle. He said he will not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

BW
Brianna W.
Baltimore, MD
Acura TSX
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2018 Category: Service
Brianna said typically the service has been very good. This last visit was not a good experience. Her vehicle was supposed to be ready between 2 and 3 o'clock. She arrived at the facility at 5 o'clock and sat in the waiting room for 45 minutes. It would have been nice if she had been informed ahead of time about the delay. Also if any type of compensation would have been offered regarding the wait she would have better regard for the business. She lives an hours drive away and uses this business since it is located close to her job. She probably will not return since they did not try and make it right.
This review was collected via phone interview by Customer Research Inc.

TG
T G.
Germantown, MD
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2011
Bad Service
I was told by this guy I needed a water pump so I had my water pump replace come to find out I needed a holes repalce that would have save me money as well as a new motor.

Service is not that great, the labor is cheap but the parts are very high more like twice the cost.

I will never take my car to this shop again, Good Luck If You Do!
Dan Z. from Zimmerman Automotive LLC responded on 01/23/2012
We had to call the police to remove this customer

RB
Raymond B.
Montgomery Village, MD
Audi A4
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2012
Audi A4 Repair
I want to Thank Dan for his work on my car. Unfortunately it's still not fixed at this time, but I'm confident he and his team will get it fixed soon and I'll be back on the road. I look forward to working with Zimmerman in the future.

GK
Gabriel K.
Germantown, MD
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Gabriel said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SR
Shahid R.
West Friendship, MD
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Shahid said the business took a long time to start on his vehicle and they took a day longer to finish up. Also, the staff were not very responsive.
This review was collected via phone interview by Customer Research Inc.

CD
Chad D.
Bowie, MD
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018
Fast service
Zimmerman is fast and reliable service I will continue to go there for car trouble

SA
Sari A.
Washington, DC
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Sari said the service to his vehicle was done well and he was given affordable versus expensive options. The only concern was that the staff kept pushing back when to pick up the vehicle. Overall it did take time to get it done.
This review was collected via phone interview by Customer Research Inc.

EB
Eugene B.
Gaithersburg, MD
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018 Category: Service
Eugene said he had no issues with his service.
This review was collected via phone interview by Customer Research Inc.

SB
Shayan B.
Gaithersburg, MD
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Shayan said the staff didn't do anything too bad, but the vehicle was finished a day later than they originally said it would be done.
This review was collected via phone interview by Customer Research Inc.

LW
Leonard W.
Boyds, MD
Lexus ES 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2018
Great pricing!
Price is great! I just wish they would tell me how long I would be waiting for my vehicle and not only the amount of time the service takes. For instance they will tell me it will take about an hour but that is after they take my car in the shop.

LL
Liu L.
Gaithersburg, MD
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2017 Category: Service
Liu said the service was fine, but some of the parts are expensive.
This review was collected via phone interview by Customer Research Inc.

IS
Irma S.
Boyds, MD
Lexus ES 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017
Prompt and courteous service
Prompt and courteous service

MS
Michael S.
Bethesda, MD
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Michael said the service was good. However, the parking was difficult. There were business vehicles everywhere.
This review was collected via phone interview by Customer Research Inc.

HT
Henry T.
Germantown, MD
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2017 Category: Service
Henry said the service was very good and it was done on time.
This review was collected via phone interview by Customer Research Inc.

IS
Irma S.
Boyds, MD
Lexus ES 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2017
Satisfied
Prompt and Courteous service

AK
Abhishek K.
Gaithersburg, MD
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2017 Category: Service
Abhishek said he was happy with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

SA
Syed A.
Bethesda, MD
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2014 Category: Service
Syed said this business did his diagnostic later and not when the vehicle was first brought to the facility. He has been using this business for a long time now and they do great work.
This review was collected via phone interview by Customer Research Inc.

JB
Joseph B.
Olney, MD
Scion tC
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2013 Category: Service
Joseph said everything was great, but for having just an oil change, it took a little longer than he expected.
This review was collected via phone interview by Customer Research Inc.

BZ
Bin Z.
Gaithersburg, MD
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2013 Category: Service
Bin said they had his vehicle for a week and they took too long.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 482 in total