Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

521 Reviews

99% Would Recommend
Latest Review about 19 hours ago

Reviews


BW
Brianna W.
Baltimore, MD
Acura TSX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2018 Category: Service
Brianna said typically the service has been very good. This last visit was not a good experience. Her vehicle was supposed to be ready between 2 and 3 o'clock. She arrived at the facility at 5 o'clock and sat in the waiting room for 45 minutes. It would have been nice if she had been informed ahead of time about the delay. Also if any type of compensation would have been offered regarding the wait she would have better regard for the business. She lives an hours drive away and uses this business since it is located close to her job. She probably will not return since they did not try and make it right.
This review was collected via phone interview by Customer Research Inc.

VM
Vikas M.
Rockville, MD
Porsche Boxster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2012 Category: Service
Vikas said he was very unhappy with this business because he had three different vehicles serviced at this business and he does not like the way one of the vehicles was returned. He said his vehicle had many different issues and the steering wheel was vibrating whenever he came to a stop. He said this business informed him that the issue was caused because the vehicle was in a accident, but he has never been in an accident with the vehicle. He said he will not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

TG
T G.
Germantown, MD
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2011
Bad Service
I was told by this guy I needed a water pump so I had my water pump replace come to find out I needed a holes repalce that would have save me money as well as a new motor.

Service is not that great, the labor is cheap but the parts are very high more like twice the cost.

I will never take my car to this shop again, Good Luck If You Do!
Dan Z., Owner from Zimmerman Automotive LLC responded on 01/23/2012
We had to call the police to remove this customer

KL
Karen L.
Gaithersburg, MD
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
Oil Chg - Tire Rotation Service
Accommodating as always - walk in. Knowledgeable on repairs for my aging Honda Pilot.
Great Service and reasonable pricing for parts and service. I recommend Zimmermans to all my friends.

FD
Felicia D.
Gaithersburg, MD
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Felicia said they did a great job.
This review was collected via phone interview by Customer Research Inc.

SS
Searle S.
Gaithersburg, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Searle said the business did what they said they were going to do and did the work on time.
This review was collected via phone interview by Customer Research Inc.

HH
Hoffman H.
Gaithersburg, MD
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Tire Repair and Oil Change
I love this place!

They always provide honest and reliable service!

Best mechanics I’ve dealt with in over 45 years if driving!

HA
Husnain A.
Gaithersburg, MD
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Husnain said the business was honest and flexible. They didn't try to push him to do things he couldn't afford.
This review was collected via phone interview by Customer Research Inc.

SK
Steven K.
Germantown, MD
Lexus RX 300 Luxury SUV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Steven said the business was very trustworthy.
This review was collected via phone interview by Customer Research Inc.

RE
Robert E.
Gaithersburg, MD
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Great customer service
Clean, welcoming waiting room.

Verified Customer
Silver Spring, MD
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
Great place, won’t assume you’re an idiot female
Love this shop. Wish I had found them sooner. They’re fair, skilled, well priced, and straight to the point. They also work quickly without any fuss. I usually have to haggle with other mechanics because they assume I know nothing about cars (especially my own) because I’m a woman. Zimmerman auto has never tried to pull the wool over my eyes and I really appreciate that. :)

AH
Art H.
Derwood, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
Always great
Prompt and polite

PR
Paul R.
Germantown, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Great work at a great price
I brought my car in for a noise I was concerned about. The team at Zimmerman diagnosed the problem and got me back on the road on the same day for a price the dealership service centers could never beat. They didn't try to sell me on anything extra, they simply explained what was wrong, gave their recommendation for needed to be replaced, and how much it would cost.

SW
Sherita W.
Montgomery Village, MD
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Great Job!!
I received great service. My breaks were done within two hours. I have been going to Dan for years and he has always done an excellent jobs on my cars.

KT
K T.
Germantown, MD
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
40k service
got all four tire replaced, all break job and oil change done.
extent job done by service technician.

JS
Juan S.
Maryland
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Juan said he has always been a good mechanic and given him good service.
This review was collected via phone interview by Customer Research Inc.

KT
K T.
Germantown, MD
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Best automotive shop
Job well done in timely manner and trust worthy.

DB
Dan B.
Gaithersburg, MD
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Great shop
Fast service, fair price, no upselling

TK
Thomas K.
Derwood, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Thomas said the service was good.
This review was collected via phone interview by Customer Research Inc.

JN
Jose N.
Clarksburg, MD
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Jose said that the place is always very good.
This review was collected via phone interview by Customer Research Inc.

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