Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

482 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


BW
Brianna W.
Baltimore, MD
Acura TSX
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2018 Category: Service
Brianna said typically the service has been very good. This last visit was not a good experience. Her vehicle was supposed to be ready between 2 and 3 o'clock. She arrived at the facility at 5 o'clock and sat in the waiting room for 45 minutes. It would have been nice if she had been informed ahead of time about the delay. Also if any type of compensation would have been offered regarding the wait she would have better regard for the business. She lives an hours drive away and uses this business since it is located close to her job. She probably will not return since they did not try and make it right.
This review was collected via phone interview by Customer Research Inc.

VM
Vikas M.
Rockville, MD
Porsche Boxster
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2012 Category: Service
Vikas said he was very unhappy with this business because he had three different vehicles serviced at this business and he does not like the way one of the vehicles was returned. He said his vehicle had many different issues and the steering wheel was vibrating whenever he came to a stop. He said this business informed him that the issue was caused because the vehicle was in a accident, but he has never been in an accident with the vehicle. He said he will not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

TG
T G.
Germantown, MD
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2011
Bad Service
I was told by this guy I needed a water pump so I had my water pump replace come to find out I needed a holes repalce that would have save me money as well as a new motor.

Service is not that great, the labor is cheap but the parts are very high more like twice the cost.

I will never take my car to this shop again, Good Luck If You Do!
Dan Z. from Zimmerman Automotive LLC responded on 01/23/2012
We had to call the police to remove this customer

JK
James K.
Gaithersburg, MD
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
James said the business did good at getting him in for service and did everything at a fair price.
This review was collected via phone interview by Customer Research Inc.

JF
James F.
Gaithersburg, MD
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
James said that he would highly recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Gaithersburg, MD
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
William said the employees finished on time and he trusted them.
This review was collected via phone interview by Customer Research Inc.

LL
Liu L.
Gaithersburg, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Liu said the staff did pretty good.
This review was collected via phone interview by Customer Research Inc.

LB
Lynda B.
Gaithersburg, MD
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Lynda said Dan is fair and reasonable in his pricing and doesn't try to take advantage of her. If work doesn't need to be done, he doesn't do it.
This review was collected via phone interview by Customer Research Inc.

VR
Vincent R.
Brookeville, MD
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
Trusted service
This is a professionally run automotive repair center. Problems are diagnosed and repaired in a timely fashion and at a reasonable cost.

LB
Louise B.
Brookeville, MD
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Louise said they are reliable.
This review was collected via phone interview by Customer Research Inc.

EB
Ed B.
Gaithersburg, MD
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Ed said the people are very friendly. The business does good work and the prices are reasonable. He would definitely recommend the business for work. Their work is great.
This review was collected via phone interview by Customer Research Inc.

JO
Jeff O.
Rockville, MD
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Jeff said they were very fast getting his vehicle back to him.
This review was collected via phone interview by Customer Research Inc.

AH
Art H.
Derwood, MD
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Simply the best auto shop
Always prompt polite professional and thorough.

DS
Derek S.
Gaithersburg, MD
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
The best!
Been going to Dan for years and will continue to do so. The prices are so fair and the workmanship is fantastic. Can't give enough stars!

JK
Jason K.
Gaithersburg, MD
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Jason said he has been using this business for awhile. They were quick and he was in and out.
This review was collected via phone interview by Customer Research Inc.

VK
Vijay K.
Gaithersburg, MD
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Vijay said the staff were honest. They let him know what should be done to his vehicle, and what could wait.
This review was collected via phone interview by Customer Research Inc.

HG
Herminio G.
Gaithersburg, MD
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Herminio said they did the work correctly. They finished on time.
This review was collected via phone interview by Customer Research Inc.

UO
Uche O.
Gaithersburg, MD
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Uche said his experiences with this business have been good. The technicians do a good job. If there is an issue after the service the technicians will look into it right away.
This review was collected via phone interview by Customer Research Inc.

MC
Maria C.
Gaithersburg, MD
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Maria said, this business is pretty quick and she likes going here rather than to a big corporation.
This review was collected via phone interview by Customer Research Inc.

GK
Gabriel K.
Germantown, MD
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Gabriel said they did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 482 in total