Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

556 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


BW
Brianna W.
Baltimore, MD
Acura TSX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2018 Category: Service
Brianna said typically the service has been very good. This last visit was not a good experience. Her vehicle was supposed to be ready between 2 and 3 o'clock. She arrived at the facility at 5 o'clock and sat in the waiting room for 45 minutes. It would have been nice if she had been informed ahead of time about the delay. Also if any type of compensation would have been offered regarding the wait she would have better regard for the business. She lives an hours drive away and uses this business since it is located close to her job. She probably will not return since they did not try and make it right.
This review was collected via phone interview by Customer Research Inc.

VM
Vikas M.
Rockville, MD
Porsche Boxster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2012 Category: Service
Vikas said he was very unhappy with this business because he had three different vehicles serviced at this business and he does not like the way one of the vehicles was returned. He said his vehicle had many different issues and the steering wheel was vibrating whenever he came to a stop. He said this business informed him that the issue was caused because the vehicle was in a accident, but he has never been in an accident with the vehicle. He said he will not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

TG
T G.
Germantown, MD
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2011
Bad Service
I was told by this guy I needed a water pump so I had my water pump replace come to find out I needed a holes repalce that would have save me money as well as a new motor.

Service is not that great, the labor is cheap but the parts are very high more like twice the cost.

I will never take my car to this shop again, Good Luck If You Do!
Dan Z., Owner from Zimmerman Automotive LLC responded on 01/23/2012
We had to call the police to remove this customer

KW
Kathy W.
Clarksburg, MD
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Excellent Service
Dan and his staff are very detail oriented and forthcoming.

BM
Brett M.
Montgomery Village, MD
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Great shop
My first time using this shop !!
One of my employees has been using it for awhile now for his Mercedes!!
I was totally impressed by the facility and professionalism!!!
I will be back for all my BMW, Mercedes, Jaguar needs!!!

EH
Emily H.
Gaithersburg, MD
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Excellent Service!
I have been a customer for 5 years. I find Zimmerman to be professional and thorough with my repairs.

MD
Margret D.
Gaithersburg, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Margret said the service was good. The work went very well.
This review was collected via phone interview by Customer Research Inc.

BG
Bill G.
Montgomery Village, MD
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Bill said the business did a great job and he really appreciates all of the hard work.
This review was collected via phone interview by Customer Research Inc.

BB
Bernie B.
Mount Airy, MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Bernie said they were the best.
This review was collected via phone interview by Customer Research Inc.

DF
Damith F.
Gaithersburg, MD
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Excellent service
They did a excellent job

GT
George T.
Montgomery Village, MD
Dodge Viper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019
Another Great Experience
Once again the folks at Zimmerman Automotive expeditously and accurately found the source of my AC bugaboo, and also noticed and fixed an oil pan seal leak, as well a a rear pinion issue. They also cut me a 10% discount on the repair bill. BTW - my Viper takes 10 (yup, TEN) quarts of oil, so all in all, a complete Oil / Filetr Change (w/synthetic oil, B/T/W) WAS $79. Because this Viper is a rare enough car, I don't trust it to just anyone, and I also want to make sure I keep the repair bills reasonable.....not always easy to do with a high performance sports car.

DZ
David Z.
Montgomery Village, MD
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019
The best of the best
I never have any problems when I take mu vehicles for service. I know that when I need to get work done, I can take it to Dan and he is only going to recommend parts and services I actually need. I won't take my cars anywhere else.

SW
Sherita W.
Montgomery Village, MD
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Great service
Dan always does a great job. I didn’t have to wait long to get my oil changed. I highly recommended Zimmerman Auto.

Verified Customer
Clarksburg, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
satisfied
I was very please with the service that i received from Zimmerman Automotive. I needed a Tune up and break pads replacement - it was done quickly at an affordable price. Thank you for your service.

AH
Art H.
Derwood, MD
Scion xA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019
Zion
Usual good job. Very easy to work with Dean Zimmerman.

BS
Bobby S.
Gaithersburg, MD
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Bobby said Dan always does anything he asks, he does a good job and works with him.
This review was collected via phone interview by Customer Research Inc.

HH
Hoffman H.
Gaithersburg, MD
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
Excellent Service
Zimmerman’s offers excellent service each and every visit! The staff is very professional and the owner himself will greets you each and every time! Top mechanic in my 45 plus years of driving.

AT
Arthur T.
Rockville, MD
Mercedes-Benz ML430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Arthur said this business really knows how to take care of their customers and they will not take advantage of their customers.
This review was collected via phone interview by Customer Research Inc.

VY
Vivie Y.
Gaithersburg, MD
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Polished, Professional & Prompt
A very slick customer waiting room made a great impression on me. Dan was smooth and quick to deal with my simple yet awkward light bulb replacement. Being a techie, I appreciated the paperless appointment entry. Service cost was reasonable and execution was super speedy.

CR
Carlton R.
Gaithersburg, MD
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Always done right
Work always done in a timely manner. Very knowledgeable and professional staff. Prices are very good. They will not recommend unnecessary work to be done on your vehicle just to gain profit. I take all of my vehicles to them and will continue to do so.

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