Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

136 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


AG
Albert G.
Poulsbo, WA
Subaru Outback (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
We feel that the staff is honest and straightforward; the work was done quickly and efficiently. We were notified promptly when the car was ready.
My car has never run better! The new brake pads and rotors made all the difference in the world; the car runs and stops so smoothly now. In addition, now that the mouse nest is gone I am getting a lot more fresh air into the car when I turn on the switch. I actually had to turn it down! Even though Roopair is a goodly distance from where we live in Poulsbo, it's worth the drive to have someone you trust care for your car. Thank you!

Jean Gallagher

DH
Dave H.
Renton, WA
Subaru Legacy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Dave said the service was good but the cost was expensive.
This review was collected via phone interview by Customer Research Inc.

DB
Dewey B.
Puyallup, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019
HIGHLY RECOMMENDED
Service is great; they always fit me in; employees are friendly and knowledgeable.

CE
Carol E.
Lakewood, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
My oil change only took a few minutes 😁
The service is prompt and thorough.

SO
Sue O.
Tacoma, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Sue said the staff delivered high quality, reliable service. They worked to make her vehicle the best that it could be.
This review was collected via phone interview by Customer Research Inc.

DA
Dustin A.
Tacoma, WA
Subaru Legacy Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Dustin said he has always received great customer service from this business. They have always taken care of him. His vehicle came out working better than he expected. They always find time to fit him in whether it is for an emergency or routine maintenance. He would recommend anyone with a Subaru to go to them. He would like them to keep up the great work.
This review was collected via phone interview by Customer Research Inc.

JH
Janie H.
Tacoma, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
2010 Subaru Forester (Superior Experience)
Excellent service that's out of this world, they know, they talk ,and do Subaru. unlike any other service garage RooPair always comes out on top. They know how to keep customers satisfied and coming back.

JR
Janine R.
Tacoma, WA
Subaru Legacy Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Honest. Exceptional work.
My go to mechanic.

FB
Forest B.
Puyallup, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Good Service
We have been customers for over 20 years and always had great service. They do a good job!

CW
Chuck W.
Tacoma, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Great service
Been taking my Subarus to these guys for over 25 years. Reliable, honest, reasonable

JH
John H.
Gig Harbor, WA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
They really do Subaru’s right!
Checked around town for price quotes between 3 places, including the dealership. Pretty close in prices overall except, ROOpair was the only place to recommend replacing a few other extra items as part of a overall head gasket service package for longer term preventative maintenance. Which made a lot of sense and consequently more money of the original price quote went toward parts versus labor.

JY
Jen Y.
Lakewood, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Outstanding, as usual
Once again I received timely, friendly service, and they fixed something I didn't even ask them to fix! Great attention to detail and willingness to do things right. The only place I'll sake my Forester!

TW
Tori W.
Fircrest, WA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Tori said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CV
Crystal V.
Fircrest, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Very friendly and ease of making arrangements to bring my car in.
Have always appreciated that this shop only works on Subaru's. I don't feel like I'm being taking advantage of as I do at a dealership. They are very helpful and to the point. Makes taking my car in for servicing stress-free! Thank you very much.

CM
Celest M.
Tacoma, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
AWESOME Folks!
AWESOME folks, honest, pleasant, and super smart in all things Suburu!

RB
Ron B.
Bonney Lake, WA
Subaru Outback (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
Rear hatch lock
Our first time here, we received prompt service, the problem was diagnosed and repaired correctly all in a very respectful and timely manner and at a fair price. We are very pleased to find a first rate Subaru repair shop like this. Thank you Roopair !

MC
MARYANNE C.
Tacoma, WA
Subaru Impreza Sedan (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
My car
But I had my car towed in did their location. They were quick to analyze it and get it back to me this same day. Their prices are reasonable and they do very good work

QH
Quinn H.
Lakewood, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Quinn said the staff at this business are always professional and finish the service on time and get it done correctly.
This review was collected via phone interview by Customer Research Inc.

JF
Joseph F.
Tacoma, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
As always - excellent service
Josh and the crew at Roopair have never let us down. They have always been there for us with good, friendly, very reliable service.

JT
Judy And Hank T.
Tacoma, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019
Friends don’t let friends go to the dealer
Been bringing my Subaru here since I have lived in the Tacoma area for the last 5+ years. A few words I would use to describe this shop are honest, reliable, trustworthy and prompt. I have Probably saved thousands of dollars over the years by skipping the dealer and bringing my Forester into Roopair Specialties. The peace of mind alone is worth it just knowing that My car will continue to be safe and reliable without having to cost an arm and a leg.

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