Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1471 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


JG
Jon G.
Illinois
GMC Sonoma
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2013 Category: Service
Jon said he likes the business because they are helpful and nice, but the service took 2 hours longer than expected. The business did not offer a reason for the delay or resolve the issue to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2013 Category: Service
Jon said they were very helpful, but his vehicle was 3 hours late for pick up.
This review was collected via phone interview by Customer Research Inc.
David W. from D. Wells Automotive responded on 04/03/2013
We apologize for any inconvenience we had technicians sick that day and we were behind schedule. Thank you for your feedback.

CW
Carl W.
Round Lake, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2012
SLOPPY, EXPENSIVE AND DECEPTIVE.
It was not just a AC recharge, there was blower motor resistor installed. Please check your records unless that is also sloppy or you are just deflecting responsibility again.

The leak did develop immediately. It was a slow leak and it took time to notice. It was not leak associated with worn oil pan gasket. The Mobil full synthetic oil change can easily go past 7500 miles and its not your regular 3000 miles oil change.

I was pretty displeased after the sloppy A/C work and now this oil change screw-up plus poor customer service on 9/8/2012 during my recent visit deserves to be noted, on the record.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2012
SLOPPY WORK AND EXPENSIVE
I went in to get my A/C fixed and I came out without my electronic dials/buttons not working and showing. D wells refused to fix it and blames it on the age of my car but he does not understand it was working before I went in. Another time, after few days after oil change, oil leaked. I found out they forgot to put the washer when putting the drain plug, possibly damaging the oil pan thread. Again, they will not take responsibility

Overall sloppy on work/repairs but diligent to charge customers as much as possible than other shops who have better quality of work.
David W. from D. Wells Automotive responded on 09/11/2012
First of all the service performed to your vehicle regarding air conditioning was a recharge. There is no way the dials/buttons would be affected by that service. Second, the last time changed your oil was changed here it was March and several thousand miles ago. If we performed "sloppy" work/repairs to your vehicle the leak would have developed immediately. Also Thank you for missing 2 appointments in the last few weeks where we offered to inspect and correct any "sloppy" service. I appreciate directing any concerns to me in the future instead of generating negative feedback about us without just cause.

DJ
Debra J.
Round Lake, IL
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Emissions
Honest and trustworthy. Will go the extra steps to assist to resolve the issue.

Verified Customer
Gurnee, IL
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2019
Friendly prompt thorough
Friendly prompt thorough

ED
Elizabeth D.
Fox Lake, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Service
They informed me of costs and timeframe upfront. Great customer service!!!

PM
PAUL M.
Round Lake, IL
INFINITI QX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Friendly Knowledgeable Staff
I've been taking my car to D. Wells for several years and they have always taken care of me. These guys are professional mechanics.

SC
Sharon C.
Gurnee, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Best customer service.
D. Wells is a great repair shop. Good work and good communicators!

DJ
Don J.
Waukegan, IL
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Thanks again
Dependable service to keep me on the road so I can listen to my satellite radio.

JE
Jackie E.
Antioch, IL
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Recent visit
As always very pleased with service. Jamie & Mike are super nice. Jamie lied out what needs to be done in the next 9-12 mos. and with an approx. price. I recommend Wells to everyone I know (and on occasion to folks I don't know!).

KT
KATHY T.
Gurnee, IL
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Great experience
Everyone was so nice. No pressure - just honest advice! They go out of their way to give the best service possible! I will definitely refer them to others.

TK
Tom K.
Gurnee, IL
INFINITI I35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Doesn’t push unnecessary repairs
I appreciate the detailed inspection report I got after my oil change. While I have a couple of things to watch, they didn’t push me to make the repairs at this point. Great customer service too

Verified Customer
Waukegan, IL
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Why I Like Wells
Responsive to problems immediately and stands behind their work.

JW
John W.
Gurnee, IL
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Oil Change and front brakes
There work is always correct and the price is always fair.

TG
Theresa G.
Milwaukee, WI
Cadillac CTS-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Always Great Service!
I have been taking my car to D Wells for over 10 years. Personable, knowledgeable and they keep you in the 'know' during your car service so no surprises when the bill is ready. Super team!!

LV
Louie V.
Lake Bluff, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
Best automotive shop in Lake County!
I have had only great experiences with D Wells. They have seen many of my cars over the years. Very professional, well organized, honest and wonderful customer service. Their responsiveness to your service needs is always quick and reliable. The front desk staff are courteous and openly discuss your needs. I have and will always recommend D. Wells Automotive to all my friends and family without hesitation.

Verified Customer
Gurnee, IL
Dodge Nitro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Nice People
Always Great service!

Verified Customer
Wadsworth, IL
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Reliable and thorough
Did exactly what I asked and did a complete check up.

GF
Gary F.
Gurnee, IL
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Great service. Friendly staff.
This was the first time we had D. Wells service our 2007 Mercedes C280 and their service was outstanding. They texted us with the findings of their free inspection and when I called to discuss the service they were recommending they were very honest and straight forward in describing what was required. They even suggested we could wait on a coolant flush but we decided to do it anyway. When the car was ready they texted us again, and when we went to pick up the vehicle they could not have been nicer. They even provided a coupon for a rebate we were not even aware of.

It's really great to have an auto service company like D. Wells so close to our home. We will definitely use their services again.

DV
DAGMAR V.
Gurnee, IL
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
Quality,honesty and wonderful staff!
Had a great experience with D Wells ,my first one and definitely not the last .Very professional,well organized,honest ,wonderful customer service,job well done .Hard to find these days !

EJ
EFREM J.
Waukegan, IL
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
The best service in Lake County
Excellent service! Incredibly honest and very reasonable for rates! We have used DWells for all 5 of our family’s cars. They have checked out all of the cars before we purchase and they have kept our cars running for over 15 years!