Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1475 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 23 hours ago

Reviews


DH
DAVID H.
Grayslake, IL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019
Always great service
I appreciate their professionalism. They take great care of our vehicles while ensuring that we are always informed.

DS
Dale S.
Round Lake, IL
Chevrolet Equinox
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/23/2019
Why did I make an appointment?
I took my vehicle in at 8am. At 5pm I still hanot been contacted about my vehicle. I was hearing a "sound" when braking. I was given the confidence that all was ok with chasis abd brakes. Since I let Dave know I was not happy about no contact after 9 hours, and did not have time to play ohone tag, there was no charge for the inspection. Still wondering why I made an appointment. Appreciate attempt to make me happy.

Verified Customer
Gurnee, IL
Mercury Milan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Thorough job!
They were very nice to work with, provided pictures of what needed to be worked on, and went over what was urgent and what could wait.

WG
Walter G.
Gurnee, IL
Ford C-Max Energi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Spoke with Diane. She said that everything at the place went perfect, everyone was great and considerate.
This review was collected via phone interview by Customer Research Inc.

DJ
Debra J.
Round Lake, IL
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Emissions
Honest and trustworthy. Will go the extra steps to assist to resolve the issue.

Verified Customer
Gurnee, IL
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2019
Friendly prompt thorough
Friendly prompt thorough

ED
Elizabeth D.
Fox Lake, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Service
They informed me of costs and timeframe upfront. Great customer service!!!

PM
PAUL M.
Round Lake, IL
INFINITI QX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Friendly Knowledgeable Staff
I've been taking my car to D. Wells for several years and they have always taken care of me. These guys are professional mechanics.

SC
Sharon C.
Gurnee, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Best customer service.
D. Wells is a great repair shop. Good work and good communicators!

DJ
Don J.
Waukegan, IL
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Thanks again
Dependable service to keep me on the road so I can listen to my satellite radio.

JE
Jackie E.
Antioch, IL
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Recent visit
As always very pleased with service. Jamie & Mike are super nice. Jamie lied out what needs to be done in the next 9-12 mos. and with an approx. price. I recommend Wells to everyone I know (and on occasion to folks I don't know!).

KT
KATHY T.
Gurnee, IL
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Great experience
Everyone was so nice. No pressure - just honest advice! They go out of their way to give the best service possible! I will definitely refer them to others.

TK
Tom K.
Gurnee, IL
INFINITI I35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Doesn’t push unnecessary repairs
I appreciate the detailed inspection report I got after my oil change. While I have a couple of things to watch, they didn’t push me to make the repairs at this point. Great customer service too

Verified Customer
Waukegan, IL
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Why I Like Wells
Responsive to problems immediately and stands behind their work.

JW
John W.
Gurnee, IL
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Oil Change and front brakes
There work is always correct and the price is always fair.

TG
Theresa G.
Milwaukee, WI
Cadillac CTS-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Always Great Service!
I have been taking my car to D Wells for over 10 years. Personable, knowledgeable and they keep you in the 'know' during your car service so no surprises when the bill is ready. Super team!!

LV
Louie V.
Lake Bluff, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
Best automotive shop in Lake County!
I have had only great experiences with D Wells. They have seen many of my cars over the years. Very professional, well organized, honest and wonderful customer service. Their responsiveness to your service needs is always quick and reliable. The front desk staff are courteous and openly discuss your needs. I have and will always recommend D. Wells Automotive to all my friends and family without hesitation.

Verified Customer
Gurnee, IL
Dodge Nitro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Nice People
Always Great service!

Verified Customer
Wadsworth, IL
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Reliable and thorough
Did exactly what I asked and did a complete check up.

GF
Gary F.
Gurnee, IL
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Great service. Friendly staff.
This was the first time we had D. Wells service our 2007 Mercedes C280 and their service was outstanding. They texted us with the findings of their free inspection and when I called to discuss the service they were recommending they were very honest and straight forward in describing what was required. They even suggested we could wait on a coolant flush but we decided to do it anyway. When the car was ready they texted us again, and when we went to pick up the vehicle they could not have been nicer. They even provided a coupon for a rebate we were not even aware of.

It's really great to have an auto service company like D. Wells so close to our home. We will definitely use their services again.