Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

222 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


JD
Judy D.
Chiefland, FL
Chevrolet Monte Carlo
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/05/2017 Category: Service
Judy said they didn't do what they told her they were doing. She was told they would check the hoses and rotate the tires and all they did was change the oil. She paid $39.95 and she believes they overcharged her. She was told they did not rotate the tires because she needs new ones, but she thinks they could have rotated them.
This review was collected via phone interview by Customer Research Inc.

LG
LAURIE G.
Chiefland, FL
Jeep Cherokee
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2016
New management not so great
I took my Jeep there to have some tires taken off rims from my other vehicle. I told them that I needed the old tires put back on the rims. And that is what was instructed on my receipt. They called to tell me the Jeep was ready. And then they called to tell me my battery had shorted out! The battery was brand new. It was purchased a couple months earlier. And the Jeep sat in my driveway. I bought it for a back-up vehicle for my mail route. It started for me every time. And it started at Chiefland Tire when I took it to them! The manager insisted that they didn't do anything to short the battery. So I had to buy a new battery. And when I went to pick up my Jeep the tires were not on my rims. I told the manager that they did not put the tires on my rims. And he said that he told them that I didn't want the tires. I left the Jeep there for them to put my tires back on my rims. And when I picked the Jeep up, it did not have my tires on the old rims. it had two different tires. One had tread. The other was bald.

BH
Brenda H.
Chiefland, FL
Nissan Frontier
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2017 Category: Service
Brenda said she was not completely satisfied with the experience. She is coming back because they did not check everything. She is bringing the vehicle back.
This review was collected via phone interview by Customer Research Inc.

PY
Perry Y.
Florida
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2016 Category: Service
Perry said he bought tires that did not have any air. He pumped air into the tires and so far, the tires have held the air. They didn't put air in the tires he purchased.
This review was collected via phone interview by Customer Research Inc.

CP
Charles P.
Florida
Chrysler Sebring
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2016 Category: Service
Charles said he bought a battery and paid a service charge for it. He was not told about the service charge up front. He said the business told him this charge was a part of every transaction. This is his only complaint about them.
This review was collected via phone interview by Customer Research Inc.

DJ
Dilan J.
Florida
Audi TT
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Dilan said the service was good but not perfect.
This review was collected via phone interview by Customer Research Inc.

WP
Whit P.
Florida
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018 Category: Service
Whit said the staff did a good job on his vehicle. He had to wait a little longer than he wanted.
This review was collected via phone interview by Customer Research Inc.

LL
Loretha L.
Chiefland, FL
Hyundai XG350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2018 Category: Service
Loretha said the staff was very nice and kind to her. The employees have always taken good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

SS
Stacy S.
Florida
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Stacy said the staff at this business got him in pretty quickly, but they could not do all of what he wanted because they did not have a lift available. He stated he felt very frustrated because he had made an appointment a week out. He could not understand why they did not make sure to have a lift available since he had an appointment. He will have to return, or go somewhere else, to get an oil change and have the tires rotated. All they did at the appointment was just look at his vehicle.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Florida
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TB
Ty B.
Trenton, FL
Ford Mustang
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Ty said the service was nice at the business. He said they were prompt, and they took care of his problem.
This review was collected via phone interview by Customer Research Inc.

RE
Robin E.
Gulf Hammock, FL
Toyota Tacoma
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Robin said they did a pretty good job, but it was not done on the day they said it would be done. It was a day later.
This review was collected via phone interview by Customer Research Inc.

SR
Shakeidra R.
Chiefland, FL
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2017 Category: Service
Shakeidra said although she had to wait she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PP
PAUL P.
Chiefland, FL
Buick Enclave
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017
Lunch break
Took my car in for an oil change. Called and they said they could do it while we waited and to come now. The oil change was started and then the car just sat there. Apparently the person working on the car went to lunch, or somewhere since it was after 1PM, then came back in about 1/2 hour and then was on the cell phone for a little bit before finishing the oil change. They knew we were waiting. They are usually very good at Chiefland tire. Hope this was a one time deal.
James L. from Chiefland Tire & Auto Center responded on 10/10/2017

It did take 1/2 hour as we had to order a oil filter sorry for the misunderstanding all in all I think that is not bad time for service


HC
Hubert C.
Florida
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017 Category: Service
Hubert said he has done business at this facility before, and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

SL
Shaun L.
Chiefland, FL
Buick Regal
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Shaun said this business was pretty good, however, it took a long time because it was a difficult process. He also said everybody there was great and helpful and he definitely will be going back.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Chiefland, FL
Chevrolet Silverado
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017 Category: Service
John said this business did a good job. He was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

TS
Teresa S.
Chiefland, FL
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2017 Category: Service
Teresa said sometimes she has to wait for her vehicle.
This review was collected via phone interview by Customer Research Inc.

RE
Ryan E.
Chiefland, FL
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2017 Category: Service
Ryan said they did not have coffee that day and he really needed it.
This review was collected via phone interview by Customer Research Inc.

RA
Roger A.
Trenton, FL
Chevrolet Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017 Category: Service
Roger said the service can be a little slow at times, but he would recommend the business.
This review was collected via phone interview by Customer Research Inc.