Thanks for giving us a response to your recent service. Here at Webster Tire and Auto, we strive to offer the best service at a good value. So I have to ask you, when you gave us a 1 out of 5 star rating but would still recommend us to others, is that an accurate rating? I apologize that we over-looked that the tires were due for rotation and that due to cold temperatures, we did not wash your truck Again sorry for the bad experience and I will be calling you this morning to resolve the issue.Phil Webster
Jake: Thanks for stopping in last night after work. As per our conversation, we have ordered you a new hubcap. As soon as it gets here, we will bring it right over! We appreciate your business.
Debbie: We are so sorry to hear you are not pleased with our service. Each time your vehicle comes in we complete a multi point inspection. Our goal is to make sure your vehicle is safe and reliable. Sometimes that means we have to be the bearer of bad news, but we would rather do that than have you stranded. When we see a service issue with your vehicle, we notify you immediately. It's kind of like your dentist. If he sees a cavity he doesn't clean around it, he tells you in hopes that addressing it now will head off bigger and more painful visits in the future. We would appreciate the chance to earn your trust again.Phil Webster
Thank you for your review! I am pleased to hear that our staff stayed in good contact with you and was able to meet your needs on your truck. Our customer safety is always a top priority for us and I am sorry to hear the condition of the complimentary loaner vehicles were not up to par. I assure you that I will look into this further to make sure the safety and cleanliness of the vehicles improve. As always, thank you for your business and we look forward to seeing you next time!
Danielle: This is Barb. So so sorry to let you down. I strive to have perfect customer service. I wanted to let you know that I am addressing the issues with the electronic contact methods so that they work correctly!! Thank you so much for staying with it! We appreciate your loyalty so much.
Thanks for the positive review. We appreciate your business!Phil Webster