Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

750 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
99% Would Recommend
Latest Review 2 days ago

Reviews


JH
John H.
Duluth, MN
RAM 2500 HD
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2017
No good
I dropped off my 2017 ram on a Sunday night so we can get an alignment Monday morning. In the key drop box I check the box to have my headlights adjusted because I had just put a leveling kit in it. Well the next day I get a call apparently someone on the weekend broke the alignment rack , But they did adjust the headlights. Mind you all they had to do was it just them down. And all the hassle I had to go through of making a new appointment at a different shop. I asked if they were going to charge me for the headlight adjustment and they told me $32.50. I could not believe it they still charge me to adjust my headlights but could even get my alignment done you would've thought they would've did that for free being all the hassle I had to go through. But no $32.50 for headlights that I believe are adjusted to low now. And on a separate occasion I bought a Jeep grand Cherokee to them they said they brought it in the shop and they couldn't work on it because of rust issues and it had a leak in the brake line. My suspicions are as they brought it in the shop went to put it on the hoist ended up breaking a brake line and then just called me to pick it up. I drove it up there it was not leaking brake fluid but was leaking severely when I picked it up. All the hassle I had to go through to not have my truck fixed and then to get charge $32.50 to adjust headlights down it's a brand-new truck so the headlights were straight. I don't recommend this place to anybody. There's a place called The Shop in West End that I have had no issues with. I came here out of convenience being closer to my home but never again. So thanks for screwing me on 32.50 and not fixing my truck
Ashley from East End Auto responded on 07/25/2017

We do sincerely apologize for the inconvenience of our alignment machine being broken during the time of your appointment. Not only was it an inconvenience to you, but to the several other customers who had appointments for alignments that day. Again, we apologize for that inconvenience. The book time that is listed for a headlight adjustment is .6, the amount of time that was charged to you was .4 because the process went quicker than planned, we passed the savings on to you. If you are dissatisfied with how the headlights are aiming, we would love the opportunity for you to schedule an appointment so we can re align the lights at no charge to you. As far as the brake lines on the Jeep, we felt as though the amount of rust on the vehicle, would lead to much larger repairs. We did an inspection on the vehicle and visibly saw how much rust was under the car and declined further working on the vehicle. Also please note that again, there was no charge to you for our inspection on the vehicle. Our customers safety and satisfaction is most important at our shop, if you are dissatisfied with the headlight adjustment, again, please don't hesitate to bring the truck back at no charge, and we will re align your headlights. 


GB
Gary B.
Duluth, MN
Volkswagen Touareg
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2017
Falsely telling me something expensive needs replacing.
As a woman who is not familiar with the mechanical workings of a car, I am always nervous about getting my vehicle worked on. Unfortunately, my gut feeling was once again accurate. After being told I needed a new left front ball joint, a considerable investment for me, I had my vehicle checked out at another auto shop. You can imagine my surprise and anger when I was told there is nothing wrong with ANY of the ball joints on my vehicle. So, you either are being dishonest or you need to be more careful in your evaluations about what needs to be done on a customers vehicle. At any rate, neither my husband or myself will be revisiting your establishment in the future for any type of work on our vehicles and no, we will not be recommending you to anyone.
Ashley from East End Auto responded on 05/24/2017

Spoke with Julie last week in hopes to re evaluate the VW personally. Julie expressed her concerns and agreed to speak with her husband to set up a time to bring the vehicle back in for the three of us to inspect the left front ball joint together. Still waiting for Julie or Gary to set up the appointment.


JL
JOEL L.
Duluth, MN
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2014
Expensive
High rates. Billed me for towing and diagnostic test when I asked them to simply tow it to shop and specifically do nothing else until further notice. Nearly 200$!!! Just for a tow.
Garrett C. from East End Auto responded on 06/23/2014

I (Garrett Campbell) owner of East End Auto have attempted to contact Joel numerous times, with unsuscessful attempts, and no returned phone calls.
Joel has been a great customer for many years and we have done multiple repairs to many of his vehicles.
Our towing company recieved a phone call from Joel after hours requesting a tow in for his vehicle with possible alternator issues. The vehicle was located 30 miles from our repair facility. The vehicle was dropped off that evening and the next morning my service advisor contacted Joel and discussed the concerns with his vehicle. He (our service advisor) was told to confirm that the alternator had indeed failed because another shop out of town had replaced the alternator less than a year ago. We ran basic tests and confirmed that the alternator was not charging, then checked all wires to confrim that it was the alternator itself and not the wires to the alternator. The service advisor then contacted Joel again and discussed with Joel that the alternator should be under warranty at the shop it was originally replaced at, and that Joel should bring the vehcile back to them for warranty. Joel at that time asked us to call the other shop and confirm that it was under warranty, a service we usually leave up to customers. But because Joel is such a great customer we decided to give them a call. The other shop confirmed that the alternator was under warranty and we stopped any other work at that time. Our service writer then explained that we charged $150 for the tow, which was 30 miles away from our shop and 30 miles back, and $29.99 for alternator basic test, and no charge for inspecting wiring to and from charging system.  Our AAA Roadside prices for a tow 30 miles away from our shop is around $195. We charged Joel $150 for the tow. In closing, I believe that the charges that were charged are less than the going rate for our local pricing. I would love to speak with Joel, because our customer satisfaction is alway my main concern.

Thank you for your time.


MR
Mike R.
Duluth, MN
Chevrolet Silverado SS
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/05/2018 Category: Service
Mike said he is not happy with this business, and will be going somewhere else from now on. They are too expensive and have not fixed the problem. Their prices are unfair and too high.
This review was collected via phone interview by Customer Research Inc.

MP
Maggie P.
Minnesota
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2017 Category: Service
Maggie said this business charged her $60 and they really didn't do anything. Also, it took them over 72 hours.
This review was collected via phone interview by Customer Research Inc.
Ashley from East End Auto responded on 02/23/2017

The customer's vehicle was towed to us for a no start condition. The vehicle started for us every time without any trouble. Without the vehicle failing to start, we could only test a few items. The customer was made aware of this, and given the option to pick it up or let us keep it overnight and see what happens the following day. Three sucessful days of vehicle starting, we both agreed that they should pick it up and monitor the situation. We charged the customer for less than half the time we spent on her vehicle. 


JS
Jeff S.
Duluth, MN
Chevrolet Forward Control
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2016
Tow
Well, you folks are good and all - but, when a part "you replaced" wears out in less than a year(the distributor cap and rotor) and leaves me stranded on the side of the road (again) as it did less than a year ago that's not good. You all didn't even offer to discount the tow which I think you should have.
Ashley from East End Auto responded on 07/03/2016

East End Auto understands the frustrations of failing parts, however we can only abide by the factory set standard warranty. We take these reviews very seriously, and have taken the necessary steps to get the tow covered by Tech Net. Again we apologize for the parts that failed in such a short time, and will be speaking with the manufacturer to correct the problem. 


DS
David S.
Duluth, MN
GMC Savana
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/01/2015
extremly high prices and acted like they did not need my business
East End Auto used to be the place to go for a fair price, and complete customer satisfaction. My last visit was horrible, they acted like they didn't need my business, and their prices were extremely high. I will probably never do business there again. unless something drastically changes.
Ashley from East End Auto responded on 09/04/2015

David and his family have been valued customers at East End Auto  for many years. Upon David's last visit he brought his older vehicle into the shop to inspect for a fuel leak. After inspecting the vehicle we found that the fuel and brake lines were in very poor condition due to rust. The fuel tank would need to be lowered to inspect further into the fuel line leak. We made contact with David to discuss price for lowering fuel tank and inspecting fuel leak. At that time we gave a very rough guesstimate on cost to repair fuel leak and explained that it is extremely difficult to give an estimate on rusty lines. Because of excessive amounts of rust on the vehicle it is unknown if other components wil come apart properly and will be reusable/safe. Because safety is our main focus toward our customer, we are unable to patch together something that could potentially be a safety hazard , such as fuel/brake lines. David then willing paid the $20 inspection charge and made no mention of being disappointed while I (Garrett/ owner ) spoke with David while picking up his van. In hindsight, I'd hope that a valued customer such as David would have voiced his concern with his last visit while we were talking in the parking lot and we could have resolved any disappointments at that time. 


JR
Justin R.
Minnesota
Chevrolet Avalanche
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2014 Category: Service
Justin said the owner called him and they talked the issue over.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2014 Category: Service
Justin said they were not able to fix the problem so he had to take his vehicle some where else. He will not recommend this facility because of that.
This review was collected via phone interview by Customer Research Inc.
Ashley from East End Auto responded on 10/24/2014

After speaking with Justin we found out that he was confused as to which company he took the survey for. He believed he was surveying for his aftermarket warranty company. Thank you Justin for your many years of loyalty to our company.


KM
Kyle M.
Minnesota
Saturn Vue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2013 Category: Service
Kyle said this business informed him that he would only be charged for the labor when he brought his vehicle in to be repaired.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/22/2013 Category: Service
Kyle said he was told they could not hear a noise he was having coming from his vehicle, so they decided to fixed a bunch of other unspecified problems the vehicle has. He stated he still hears the noise and is unhappy.
This review was collected via phone interview by Customer Research Inc.
Garrett C. from East End Auto responded on 06/03/2013
Kyle brought the vehicle into the shop with a squeeling noise. The service writer wrote up the customer complaint as a squeal, then the technician test drove the vehicle. Upon test driving we noticed a loud humming noise from the wheel bearing area (but no squeel). We pulled it into the shop and found the left front wheel bearing was definately worn, and a saftey concern and also heard a belt noise. We then called Kyle and explained our concerns with the wheel bearing and the belt , told customer we did not hear a squeel. Customer gave verbal ok to replace them. We replaced the wheel bearing/saftey concern as well as the belt re test drove (still no squeel) and gave the vehicle back to Kyle. There were no other noises heard after the test drive so we assumed that the noise/problem had been corrected. We later found out that the noise was intermittent. We would love to go on a test drive with Kyle, when the noise is occuring to try and pin point the intermittent noise that he is hearing.

HM
Hank M.
Duluth, MN
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/02/2019 Category: Service
Hank said he felt the service provided by this business was overpriced.
This review was collected via phone interview by Customer Research Inc.

CD
Chris D.
Duluth, MN
International
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2018 Category: Service
Chris said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JR
Jeff R.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2017 Category: Service
Jeff said everything at the business was taken care of to his satisfaction. There were a lot of hassles. He would not recommend this facility because of the problems he had with the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/12/2017 Category: Service
Jeff said this business helped him out but he had to take the vehicle back 3 times in order for them to get it right.
This review was collected via phone interview by Customer Research Inc.
Ashley from East End Auto responded on 05/24/2017

Yes we do agree with Jeff, the trailer did have to come back to the shop 3 times and it is frusterating for both sides.  We strive on customer satisfaction , the second time the trailer came in we put 2 techs on the case and billed Jeff $0 for the additional repairs made.  The third time in was at my request to confirm that the trailer was properly fixed.  We appreciate the feedback from Jeff and agree that the job did not go as smooth as it could have. We look forward to working with you in the future.


BB
Brian B.
Duluth, MN
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/20/2016 Category: Service
Brian said the staff at this business did not give him a price up-front. The total cost was more than he had anticipated.
This review was collected via phone interview by Customer Research Inc.

DW
Dale W.
Saginaw, MN
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2016 Category: Service
Dale said he received average service from this business.
This review was collected via phone interview by Customer Research Inc.
Ashley from East End Auto responded on 04/18/2016

Spoke with Dale on the phone, Dale said he was satisfied with work completed. Dale did make mention that he was fairly busy when sure critic called for the survey.


BS
Bert S.
Minnesota
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
Bert said this business compensated him for everything plus some. They were polite, apologetic and are taking care of his vehicle to his satisfaction. They are standing behind their work and correcting the situation.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2016 Category: Service
Bert said when they did the oil change but they did not do the oil filter and it was clogged. The oil fill cap was put on crooked and incorrectly, so it blew oil over the engine. He contacted them and they were going to resolve it, but he was in Arizona. All the other years that he has gone to this business, they have done well.
This review was collected via phone interview by Customer Research Inc.
Ashley from East End Auto responded on 04/18/2016

After speaking with Bert we determined that the oil fill cap was not sealed properly, causing engine oil to disipate on upper engine.Bert also said that the air filter was plugged, not the oil filter that was stated earlier. The air filter being plugged was unfortunately not caught on our complentary inspection. The score we recieved was fair, because at East End Auto we strive for 100% customer satisfaction. The service Bert recieved on this particular invoice does not meet our company standards. After speaking with Bert on the phone, he is allowing us to perform a complentary service in hopes to rebuild his confidence in East End Auto.


LP
Lucas P.
Duluth, MN
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2019 Category: Service
Lucas said the front desk staff was occupied and he had to wait around.
This review was collected via phone interview by Customer Research Inc.

LM
Lloyd M.
Duluth, MN
Nissan Titan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Lloyd said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GG
Gary G.
Duluth, MN
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
Gary said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jay H.
Minnesota
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Jay said that the facility did not get to his vehicle when scheduled necessitating a long wait on his part, he however still recommends them.
This review was collected via phone interview by Customer Research Inc.

RN
Russ N.
Minnesota
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Russ said the business had good service and they kept him informed. They were very helpful and prompt.
This review was collected via phone interview by Customer Research Inc.