Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

648 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 6 days ago

Reviews


QB
Quortni B.
Aston, PA
Chevrolet Cobalt
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Quortni said this business did repairs she did not ask them to do.
This review was collected via phone interview by Customer Research Inc.
Bill M. from Havertown Automotive responded on 11/30/2017

The work performed on this car was requested by her father, we only repaired what wes needed. This review has no justification.


JD
John D.
Aston, PA
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2016
Needs some organization
The owner seems like a nice, genuine guy but as a business he lacks everything needed to run a professional business. No front desk person, had my vehicle on the lift for 4 hours and didn't perform any of the work that it was in for. Charged me $25 to "look" at my breaks and rotors... Again, he's a nice guy but needs some serious organizing or this place won't be around in 2 years
Bill M. from Havertown Automotive responded on 01/15/2016

This customer bought his own parts and asked me to install them, I pulled all wheels to check the brake linings and informed him that he did not need the brakes at this time, we also performed a oil change, installed wipers he supplied and cleaned out his contaminated coolant bottle that he filled with washer solvent. John seemed very content with the work performed and wanted us to replace the brakes with the next oil change. I never have recieved this type of review and will hesitate to service this customer in the future, oh by the way John I have been in buisness for 25 years.


SG
Stephanie G.
Glen Mills, PA
BMW 328xi
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/27/2015 Category: Service
Spoke with John. He said it took two days for an alignment and tires because they send the vehicles to another location for the alignment. He would not recommend them to others for reasons stated.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Havertown, PA
Honda Civic
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2014 Category: Service
Carol said she went in to get 4 new tires put on and one of them was the wrong size. She called another mechanic and he told her they put all-season tires on her vehicle and she did not need them. She needed just the regular tires. She will not recommend this business to anyone based on this experience.
This review was collected via phone interview by Customer Research Inc.
Bill M. from Havertown Automotive responded on 02/27/2014

We offered three different types of tires to this customer, the tire of choice is a all season tire which I recommend in this climate and normally is the tire used with most passenger cars from the manufacturer unless it is a performance vehicle requiring a speed rated touring/performance type tire which a 2000 Honda Civic is not. The tire this customer choose has a road hazard warranty and plenty of siping for all season use with an excellent price point, in reference to the other mechanic stating this car uses a regular tire which is an ALL SEASON tire. We ordered and mounted the tires chosen for this vehicle and the warehouse pulled the order with one incorrect tire size of ten millimeters same brand, we realized the mistake and installed the correct tire. We also advised the customer that the rear wheel bearing was noisy and needed to be replaced.


GO
Gerald O.
Haverford, PA
Nissan Maxima
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2012
For the first time in 7 years I felt that they did not care for my business.
Things go wrong but you need to communicate. I thought my car would be ready in one day and not until I called at 6 PM did I find out otherwise. This business needs to know that people need informnation so they can plan.

KG
Kathleen G.
Upper Darby, PA
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2018 Category: Service
Kathleen said that the facility's staff was nice and courteous but she was a bit surprised at the high pricing of parts and service.
This review was collected via phone interview by Customer Research Inc.

JT
James T.
Havertown, PA
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2017 Category: Service
James said the service has been very good up until this time. He is not sure that they did all that could've been done.
This review was collected via phone interview by Customer Research Inc.

BT
Bernard T.
Upper Darby, PA
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2015
Misunderstanding of quote
This business is not the cheapest but they are honest and do the work that they said that they did and do it well. The check engine light has been a problem but it's Honda's problem that we're trying to remedy. Paying a little higher price to be ensured of good quality is well worth it.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2015
Inspection quotes
Although your work is good, you have a tendancy to quote low and charge higher. I'd prefer the opposite. Financial surprises aren't pleasant. By the way, the check engine. Light sensor went on three days after I got the car back. It's off presently but I will notify you again if it stays on
Bill M. from Havertown Automotive responded on 09/22/2015

This car has numerous check engine light codes, we repaired the least expensive item to pass emissions test, I am sorry to see a three star rating from your visit I strive for the highest rating from all customers, I feel this rating is not justified.


CG
Catherine G.
Havertown, PA
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/21/2014 Category: Service
Catherine said the price is really expensive. She would not recommend them to others for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

JO
Jessica O.
Havertown, PA
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/12/2014 Category: Service
Jessica said the business completed her service the same day per her request.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Havertown, PA
Dodge Intrepid
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2013 Category: Service
David said the business does a good job and that's why he brings his vehicle back.
This review was collected via phone interview by Customer Research Inc.

AD
Anthony D.
Havertown, PA
Mercedes-Benz E320
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2017
older car inspection service
Thanks for your service on my car, Bill.. Running real well.
Tony from the poor house.

HS
Haminy S.
Philadelphia, PA
Nissan Sentra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2016 Category: Service
Haminy said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

LS
Lee S.
Havertown, PA
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2016 Category: Service
Spoke with John. He said the service is always very good at this business.
This review was collected via phone interview by Customer Research Inc.

KD
Kristin D.
Havertown, PA
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2016 Category: Service
Spoke with Kristin's husband. He said the overall service at this business was fine but it could be more professional. He was waiting a while just to drop off the vehicle. The quality of service is there, they care about the vehicle, they just may not care about showing up on time.
This review was collected via phone interview by Customer Research Inc.

MC
Matthew C.
Havertown, PA
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2016 Category: Service
Matthew said the business did a good job and they have a quick turnaround. Bill is very trustworthy and they are a fantastic local facility.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Havertown, PA
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2016 Category: Service
James said he is happy with the service he gets from the business and it is very good.
This review was collected via phone interview by Customer Research Inc.

JD
Jamie D.
Upper Darby, PA
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2015 Category: Service
Jamie said she was pleased with how well the business communicated with her even if she was not that happy about having to leave her vehicle there overnight. She understood because it was over the holiday. The part they ordered for her vehicle was a little more costly than she expected, but the gentleman that called sounded a little shocked himself. They were very friendly.
This review was collected via phone interview by Customer Research Inc.

DS
Desiree S.
Havertown, PA
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2015 Category: Service
Desiree said the business got the job done promptly. They did what they promised and diagnosed it properly because the problem was resolved. They did well.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Aston, PA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2015
Great customer service
Very easy, honest to work with