Havertown Automotive


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

606 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 3 days ago
Quortni B. on 11/28/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Quortni said this business did repairs she did not ask them to do.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 11/14/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Bill M. at Havertown Automotive responded on 11/30/2017

The work performed on this car was requested by her father, we only repaired what wes needed. This review has no justification.

John D. on 01/14/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Needs some organization "
The owner seems like a nice, genuine guy but as a business he lacks everything needed to run a professional business. No front desk person, had my vehicle on the lift for 4 hours and didn't perform any of the work that it was in for. Charged me $25 to "look" at my breaks and rotors... Again, he's a nice guy but needs some serious organizing or this place won't be around in 2 years
Vehicle: Jeep Grand Cherokee
Service Date: 01/13/2016
Review Created: 01/14/2016 09:20 PM
Bill M. at Havertown Automotive responded on 01/15/2016

This customer bought his own parts and asked me to install them, I pulled all wheels to check the brake linings and informed him that he did not need the brakes at this time, we also performed a oil change, installed wipers he supplied and cleaned out his contaminated coolant bottle that he filled with washer solvent. John seemed very content with the work performed and wanted us to replace the brakes with the next oil change. I never have recieved this type of review and will hesitate to service this customer in the future, oh by the way John I have been in buisness for 25 years.

Stephanie G. on 08/27/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with John. He said it took two days for an alignment and tires because they send the vehicles to another location for the alignment. He would not recommend them to others for reasons stated.
Vehicle: BMW 328xi
Category: Service
Service Date: 08/12/2015
Review Created: 08/27/2015
This review was collected via phone interview by Customer Research Inc.
Carol C. on 02/21/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Carol said she went in to get 4 new tires put on and one of them was the wrong size. She called another mechanic and he told her they put all-season tires on her vehicle and she did not need them. She needed just the regular tires. She will not recommend this business to anyone based on this experience.
Vehicle: Honda Civic
Category: Service
Service Date: 01/24/2014
Review Created: 02/21/2014
This review was collected via phone interview by Customer Research Inc.
Bill M. at Havertown Automotive responded on 02/27/2014

We offered three different types of tires to this customer, the tire of choice is a all season tire which I recommend in this climate and normally is the tire used with most passenger cars from the manufacturer unless it is a performance vehicle requiring a speed rated touring/performance type tire which a 2000 Honda Civic is not. The tire this customer choose has a road hazard warranty and plenty of siping for all season use with an excellent price point, in reference to the other mechanic stating this car uses a regular tire which is an ALL SEASON tire. We ordered and mounted the tires chosen for this vehicle and the warehouse pulled the order with one incorrect tire size of ten millimeters same brand, we realized the mistake and installed the correct tire. We also advised the customer that the rear wheel bearing was noisy and needed to be replaced.

Gerald O. on 07/12/2012
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"For the first time in 7 years I felt that they did not care for my business."
Things go wrong but you need to communicate. I thought my car would be ready in one day and not until I called at 6 PM did I find out otherwise. This business needs to know that people need informnation so they can plan.
Vehicle: Nissan Maxima
Service Date: 07/10/2012
Review Created: 07/12/2012 08:13 AM
James T. on 11/24/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
James said the service has been very good up until this time. He is not sure that they did all that could've been done.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/10/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
Bernard T. ReScore Review on 09/23/2015
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Misunderstanding of quote"
This business is not the cheapest but they are honest and do the work that they said that they did and do it well. The check engine light has been a problem but it's Honda's problem that we're trying to remedy. Paying a little higher price to be ensured of good quality is well worth it.
Vehicle: Honda Accord
Service Date: 09/11/2015
Review Created: 09/19/2015 02:38 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Inspection quotes"
Although your work is good, you have a tendancy to quote low and charge higher. I'd prefer the opposite. Financial surprises aren't pleasant. By the way, the check engine. Light sensor went on three days after I got the car back. It's off presently but I will notify you again if it stays on
Vehicle: Honda Accord
Service Date: 09/11/2015
Review Created: 09/19/2015 02:38 AM
Bill M. at Havertown Automotive responded on 09/22/2015

This car has numerous check engine light codes, we repaired the least expensive item to pass emissions test, I am sorry to see a three star rating from your visit I strive for the highest rating from all customers, I feel this rating is not justified.

Catherine G. on 07/21/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Catherine said the price is really expensive. She would not recommend them to others for the reason mentioned.
Vehicle: Honda Accord
Category: Service
Service Date: 07/02/2014
Review Created: 07/21/2014
This review was collected via phone interview by Customer Research Inc.
Jessica O. on 05/12/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jessica said the business completed her service the same day per her request.
Vehicle: Honda Civic
Category: Service
Service Date: 04/21/2014
Review Created: 05/12/2014
This review was collected via phone interview by Customer Research Inc.
David S. on 03/18/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
David said the business does a good job and that's why he brings his vehicle back.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 03/15/2013
Review Created: 03/18/2013
This review was collected via phone interview by Customer Research Inc.
Anthony D. on 01/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"older car inspection service"
Thanks for your service on my car, Bill.. Running real well.
Tony from the poor house.
Vehicle: Mercedes-Benz E320
Service Date: 01/17/2017
Review Created: 01/24/2017 05:58 AM
Haminy S. on 03/26/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Haminy said this business was pretty good.
Vehicle: Nissan Sentra
Category: Service
Service Date: 02/26/2016
Review Created: 03/26/2016
This review was collected via phone interview by Customer Research Inc.
Lee S. on 02/18/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with John. He said the service is always very good at this business.
Vehicle: Ford Taurus
Category: Service
Service Date: 01/22/2016
Review Created: 02/18/2016
This review was collected via phone interview by Customer Research Inc.
Kristin D. on 01/23/2016
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Spoke with Kristin's husband. He said the overall service at this business was fine but it could be more professional. He was waiting a while just to drop off the vehicle. The quality of service is there, they care about the vehicle, they just may not care about showing up on time.
Vehicle: Honda Accord
Category: Service
Service Date: 12/29/2015
Review Created: 01/23/2016
This review was collected via phone interview by Customer Research Inc.
Matthew C. on 01/20/2016
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Matthew said the business did a good job and they have a quick turnaround. Bill is very trustworthy and they are a fantastic local facility.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 01/11/2016
Review Created: 01/20/2016
This review was collected via phone interview by Customer Research Inc.
James H. on 01/19/2016
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James said he is happy with the service he gets from the business and it is very good.
Vehicle: Honda Accord
Category: Service
Service Date: 01/13/2016
Review Created: 01/19/2016
This review was collected via phone interview by Customer Research Inc.
Jamie D. on 12/26/2015
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Jamie said she was pleased with how well the business communicated with her even if she was not that happy about having to leave her vehicle there overnight. She understood because it was over the holiday. The part they ordered for her vehicle was a little more costly than she expected, but the gentleman that called sounded a little shocked himself. They were very friendly.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 11/30/2015
Review Created: 12/26/2015
This review was collected via phone interview by Customer Research Inc.
Desiree S. on 11/30/2015
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Desiree said the business got the job done promptly. They did what they promised and diagnosed it properly because the problem was resolved. They did well.
Vehicle: Honda Odyssey
Category: Service
Service Date: 11/25/2015
Review Created: 11/30/2015
This review was collected via phone interview by Customer Research Inc.
John D. on 09/18/2015
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"Great customer service "
Very easy, honest to work with
Vehicle: Jeep Grand Cherokee
Service Date: 09/01/2015
Review Created: 09/18/2015 08:07 PM
Cindy P. on 07/27/2015
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Cindy said the service at this business was pretty good.
Vehicle: Toyota RAV4
Category: Service
Service Date: 07/23/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
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