Havertown Automotive


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

606 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago
Quortni B. on 11/28/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Quortni said this business did repairs she did not ask them to do.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 11/14/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Bill M. at Havertown Automotive responded on 11/30/2017

The work performed on this car was requested by her father, we only repaired what wes needed. This review has no justification.

John D. on 01/14/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Needs some organization "
The owner seems like a nice, genuine guy but as a business he lacks everything needed to run a professional business. No front desk person, had my vehicle on the lift for 4 hours and didn't perform any of the work that it was in for. Charged me $25 to "look" at my breaks and rotors... Again, he's a nice guy but needs some serious organizing or this place won't be around in 2 years
Vehicle: Jeep Grand Cherokee
Service Date: 01/13/2016
Review Created: 01/14/2016 09:20 PM
Bill M. at Havertown Automotive responded on 01/15/2016

This customer bought his own parts and asked me to install them, I pulled all wheels to check the brake linings and informed him that he did not need the brakes at this time, we also performed a oil change, installed wipers he supplied and cleaned out his contaminated coolant bottle that he filled with washer solvent. John seemed very content with the work performed and wanted us to replace the brakes with the next oil change. I never have recieved this type of review and will hesitate to service this customer in the future, oh by the way John I have been in buisness for 25 years.

Stephanie G. on 08/27/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with John. He said it took two days for an alignment and tires because they send the vehicles to another location for the alignment. He would not recommend them to others for reasons stated.
Vehicle: BMW 328xi
Category: Service
Service Date: 08/12/2015
Review Created: 08/27/2015
This review was collected via phone interview by Customer Research Inc.
Catherine G. on 07/21/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Catherine said the price is really expensive. She would not recommend them to others for the reason mentioned.
Vehicle: Honda Accord
Category: Service
Service Date: 07/02/2014
Review Created: 07/21/2014
This review was collected via phone interview by Customer Research Inc.
Carol C. on 02/21/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Carol said she went in to get 4 new tires put on and one of them was the wrong size. She called another mechanic and he told her they put all-season tires on her vehicle and she did not need them. She needed just the regular tires. She will not recommend this business to anyone based on this experience.
Vehicle: Honda Civic
Category: Service
Service Date: 01/24/2014
Review Created: 02/21/2014
This review was collected via phone interview by Customer Research Inc.
Bill M. at Havertown Automotive responded on 02/27/2014

We offered three different types of tires to this customer, the tire of choice is a all season tire which I recommend in this climate and normally is the tire used with most passenger cars from the manufacturer unless it is a performance vehicle requiring a speed rated touring/performance type tire which a 2000 Honda Civic is not. The tire this customer choose has a road hazard warranty and plenty of siping for all season use with an excellent price point, in reference to the other mechanic stating this car uses a regular tire which is an ALL SEASON tire. We ordered and mounted the tires chosen for this vehicle and the warehouse pulled the order with one incorrect tire size of ten millimeters same brand, we realized the mistake and installed the correct tire. We also advised the customer that the rear wheel bearing was noisy and needed to be replaced.

Gerald O. on 07/12/2012
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"For the first time in 7 years I felt that they did not care for my business."
Things go wrong but you need to communicate. I thought my car would be ready in one day and not until I called at 6 PM did I find out otherwise. This business needs to know that people need informnation so they can plan.
Vehicle: Nissan Maxima
Service Date: 07/10/2012
Review Created: 07/12/2012 08:13 AM
Eric P. on 01/15/2018
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Spoke with Peggy. She said the employees are smart and know what they're doing. She stated that they don't overcharge.
Vehicle: Buick Enclave
Category: Service
Service Date: 01/05/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Leo C. on 01/09/2018
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"Alternator "
Service even when it was freezing This place is awesome
Thanks Guys
Vehicle: Ford Explorer
Service Date: 01/05/2018
Review Created: 01/09/2018 06:51 AM
Karen C. on 12/29/2017
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Karen said this business was wonderful. Bill was amazing.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/26/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer B. on 12/26/2017
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Jennifer said she went to this business at the last minute. They were able to do an oil change the same day.
Vehicle: Honda Odyssey
Category: Service
Service Date: 12/21/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Darren N. on 12/21/2017
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Darren said he is happy with the business.
Vehicle: Acura TL
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Soumit S. on 12/14/2017
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Soumit said he was satisfied with the service. This business provided him good service that was done perfectly. Mike was good and he liked him.
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 12/04/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Rochelle M. on 12/11/2017
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Rochelle said the staff got the work done and Bill was a nice guy.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 12/07/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Richard A. on 12/05/2017
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Spoke with Nicole. She said her experience with this business was good. They did a great job and they were reasonably priced. She was happy with the work and her vehicle is driving well now.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 12/04/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
Pat M. on 11/30/2017
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Pat said his experience was quick and the staff got the job done fast.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 11/28/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Christopher W. on 11/29/2017
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Christopher said everything's good. He does business with Bill and he trusts him fully.
Vehicle: Lexus LS 460
Category: Service
Service Date: 10/31/2017
Review Created: 11/29/2017
This review was collected via phone interview by Customer Research Inc.
Alex T. on 11/28/2017
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Alex said the business has a good mechanic on staff. The work was done for half the price of what he was quoted elsewhere. He was very appreciative of John and Bill.
Vehicle: Mercedes-Benz 560SL
Category: Service
Service Date: 11/01/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Leah H. on 11/27/2017
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Leah said she always goes to this business for service and she would recommend this business to others.
Vehicle: Subaru Legacy Wagon
Category: Service
Service Date: 11/16/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
Jeffrey K. on 11/27/2017
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Jeffrey said he is a good man. He is fair to him. He has known him for a long time. He has already recommended him.
Vehicle: Ford F-150
Category: Service
Service Date: 11/08/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
Robert C. on 11/27/2017
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Robert said the employees did excellent work. They were attentive to his needs and they treated him fairly. The prices were fair.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 11/06/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 606 in total