Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

653 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 5 days ago

Reviews


QB
Quortni B.
Aston, PA
Chevrolet Cobalt
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Quortni said this business did repairs she did not ask them to do.
This review was collected via phone interview by Customer Research Inc.
Bill M. from Havertown Automotive responded on 11/30/2017

The work performed on this car was requested by her father, we only repaired what wes needed. This review has no justification.


JD
John D.
Aston, PA
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2016
Needs some organization
The owner seems like a nice, genuine guy but as a business he lacks everything needed to run a professional business. No front desk person, had my vehicle on the lift for 4 hours and didn't perform any of the work that it was in for. Charged me $25 to "look" at my breaks and rotors... Again, he's a nice guy but needs some serious organizing or this place won't be around in 2 years
Bill M. from Havertown Automotive responded on 01/15/2016

This customer bought his own parts and asked me to install them, I pulled all wheels to check the brake linings and informed him that he did not need the brakes at this time, we also performed a oil change, installed wipers he supplied and cleaned out his contaminated coolant bottle that he filled with washer solvent. John seemed very content with the work performed and wanted us to replace the brakes with the next oil change. I never have recieved this type of review and will hesitate to service this customer in the future, oh by the way John I have been in buisness for 25 years.


SG
Stephanie G.
Glen Mills, PA
BMW 328xi
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/27/2015 Category: Service
Spoke with John. He said it took two days for an alignment and tires because they send the vehicles to another location for the alignment. He would not recommend them to others for reasons stated.
This review was collected via phone interview by Customer Research Inc.

CG
Catherine G.
Havertown, PA
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/21/2014 Category: Service
Catherine said the price is really expensive. She would not recommend them to others for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Havertown, PA
Honda Civic
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2014 Category: Service
Carol said she went in to get 4 new tires put on and one of them was the wrong size. She called another mechanic and he told her they put all-season tires on her vehicle and she did not need them. She needed just the regular tires. She will not recommend this business to anyone based on this experience.
This review was collected via phone interview by Customer Research Inc.
Bill M. from Havertown Automotive responded on 02/27/2014

We offered three different types of tires to this customer, the tire of choice is a all season tire which I recommend in this climate and normally is the tire used with most passenger cars from the manufacturer unless it is a performance vehicle requiring a speed rated touring/performance type tire which a 2000 Honda Civic is not. The tire this customer choose has a road hazard warranty and plenty of siping for all season use with an excellent price point, in reference to the other mechanic stating this car uses a regular tire which is an ALL SEASON tire. We ordered and mounted the tires chosen for this vehicle and the warehouse pulled the order with one incorrect tire size of ten millimeters same brand, we realized the mistake and installed the correct tire. We also advised the customer that the rear wheel bearing was noisy and needed to be replaced.


GO
Gerald O.
Haverford, PA
Nissan Maxima
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2012
For the first time in 7 years I felt that they did not care for my business.
Things go wrong but you need to communicate. I thought my car would be ready in one day and not until I called at 6 PM did I find out otherwise. This business needs to know that people need informnation so they can plan.

RS
Ranganathan S.
Havertown, PA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Havertown Automotive is the best
Havertown Automotive gives great service. We take all our cars there. So glad to have this shop in our neighborhood.

MG
Michelle G.
Bear, DE
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Michelle said the staff were able to fix her vehicle in a timely manner. They did a great job, and she appreciates their service.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Drexel Hill, PA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Thomas said the business gives good service, they do a good job, and they fixed his vehicle the way it was supposed to be.
This review was collected via phone interview by Customer Research Inc.

JS
Jacqueline S.
Havertown, PA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Spoke with Derrick. He said this business has always provided good service.
This review was collected via phone interview by Customer Research Inc.

ED
Edward D.
Havertown, PA
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Great Service
I needed an inspection and oil change. Like most of us I kept putting it off. But I came in at the last minute, and Billy went out of his way to squeeze me in. Great service from a great business! Why doesn't everyone take their car here ?

JN
John N.
Havertown, PA
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Old school service at its best !
Dropped off the car in the morning rough running and picked up that evening running smooth as new at a very reasonable price. Doesn’t get any better than that!

JN
John N.
Havertown, PA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Honest quick service
Outstanding!

GF
George F.
Havertown, PA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
George said they had excellent service.
This review was collected via phone interview by Customer Research Inc.

JK
Jeffrey K.
Havertown, PA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Jeffrey said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AJ
Aaron J.
Philadelphia, PA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Aaron said they did a very good job and he was pleased.
This review was collected via phone interview by Customer Research Inc.

RS
Ranganathan S.
Havertown, PA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Ranganathan said the staff at the business worked with her, they're flexible, and explained the cost.
This review was collected via phone interview by Customer Research Inc.

JN
John N.
Havertown, PA
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Super honest service as always. BILLS THE BOMB ‼️🚘👌🏾👍🤟🏻
AWSOME ‼️👍🚘

DZ
Dennis Z.
Havertown, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Excellent Service
I am a Senior Citizen who lives in Havertown. Since being retired, I have had my Ford E-250 Inspected at 5 different places around Havertown. All said that they were Honest and Professional. At each place Tools and Other things Disappeared from the back of Van after each one. So I decided to try Havertown Auotmotive. So I sent an Email to Mike ( Owner) to Ask about the price to have my E-250 Inspected w/Exemption for Emissions. Mike gave me an Honest Price. So I gave Them a Try. Had them do an Inspection, Oil Change, Tie Rod Rt Frt, and an Alignment.
When I picked my E-250 up, I Could Not be any more Pleased with the Service. My Ford E-250 is set for another year, Thanks to Mike and His Men.
I will be Recommending Havertown Automotive to all the people I know. And if Not, JUST TELL MIKE " Dennis Sent Me"

SS
Soumit S.
Upper Darby, PA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Soumit said they were friendly, perfect, and good.
This review was collected via phone interview by Customer Research Inc.