Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

444 Reviews

99% Would Recommend
Latest Review 2 months ago

Reviews


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Brett S.
Sioux Falls, SD
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/26/2016
Do not sell your car there. Ever !!!!!!!!!
This place just wants to make money off your ass
Shannon N. from Nordstrom's Automotive responded on 04/27/2016

Thank you for your feedback. Not every vehicle matches our parts needs and requests. If there is not a large demand for us to use parts from the vehicle and it is looked upon as more of a commodity, it comes with the responsibility to process the vehicle
in an environmentally correct manner. This analyses combined with the current poor scrap market can lead to some low numbers on non-demand parts cars at our facility. We hope you can find an opportunity that matches your expectations. We buy thousands of vehicles per year from many sources and some are needed worse than others, I am sorry, we are a for profit business that supports 75 families and that requires us to be responsible with each decision.  Please try us again. Thank you.


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Faraidun A.
Mankato, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2016
Repairable Auto
I made an offer for a listed car for sale. Then I have contacted a guy his name starts with D. He said I will get in touch with you as soon as the car checked out by our mechanics. Later It was sold. No contact no respect for customers.
Shannon N. from Nordstrom's Automotive responded on 01/13/2016

Thank you for your response. I belive we had a misunderstand as the car was sent to our repair shop for further investigation. We took it off of our website which automatically marks it as sold on the website. The customer saw that and assumed we had sold it without responding, when actually we were doing exactly what we said we were going to do. We have since talked and straightened this misunderstanding out.  Shannon Nordstrom


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jose z.
Worthington, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2015
2007 f150 bad parts
On january 2014 ill buy a tranny on $650 take it to the mecanic who going to install it for me he mount it and o no!!! Tranny wasnt working right just the first gear ill pay the mecanic $500 dollar for nothing so i lose my money and now what??? nordstrom supost to sell quality parts??? I dont recomend u to buy parts from this company!!!
Shannon N. from Nordstrom's Automotive responded on 02/24/2015

Jose, Thank you for your feedback. We aim to have every transaction lead to a satisfied customer and we are sorry this did not go well for you, as you are still thinking about it and responding a year later in February of the following year. The Transmission was tested and removed from a vehicle that was in a traffic accident, driven to that accident, and had damage to the body of the vehicle. We sold the Motor and other components with no problems. We also are not happy when the part does not work immediately after it is installed. If all factory recommended processes are followed with an experienced installer, the programming is confirmed, and all of the cooling systems are flushed and or replaced when necessary, a failure is very unusual. We also sell re-manufactured units, and we see a similar failure rate to our used units, and we also wonder why and don't like it any more than you when there is a failure immediately after installation of the replacement part. Since you had not purchased our extended warranty, we had labor that was not accounted for, and that is always unfortunate when you are paying someone else. We would like an opportunity to understand your frustration and work with the technician to come to a solution when these problems come up, and we never had that opportunity it appears, The sale and return both happened within  6 days, so it would be hard to imagine that would have allowed much time for diagnosis and learning what could be done to minimize the problem when it occurred. We ask that you give us another opportunity, remind us about the situation that occurred, and let us have a chance to take care of you the way that we do on a daily basis. We sell 1000's of Motors and Transmission per year and our failure rate is VERY low, but when it does happen, we want to be involved. Thank you once again for being a customer and Thank you once again for the feedback to get better, but please, let us know so we can do our best to minimize the problem.   Owner/GM Shannon Nordstrom


AJ
Andrew J.
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/01/2015
Low ballers, take advantage of people in need
Offered me $80 w/ pickup for my car that still ran and has a good transmission, had little rust, and a nice interior.
Brian S. from Nordstrom's Automotive responded on 01/02/2015

We try to offer a fair price for the vehicles based on the information given and our need here in the yard, for that specific vehicle. Your vehicle was a 1990 VW Corado with unknown miles and not safe to drive with a broken motor mount (so we would need to tow it here at our expense) based on the information you provided during the call. Based on the rarity of the vehicle, condition and location,  that was our offer. We did reccommend that you try to sell it privately to get a better price if you felt the value was higher than our offer.

Shannon N. from Nordstrom's Automotive responded on 01/02/2015

Thank you for thinking of us. Your car is quite unique and does not match our daily demands very well, so it gets looked at as more of a commodity. If the uniqueness of the car gives it great value in a niche market, you should chase that and we are probably not your buyer and our offer showed that. Buying cars from the public is just part of what we do and the offers can range from "bring it to us and we will properly dispose of it" to "This is a car that has high demand parts through out and we will be offering thousands of dollars for it and will pick it up". I am sorry our ideas did not align and we could not give you the solution for selling your Corado. I hope you find that person or group that needs your parts as they are unique and valuable in the right hands. Thank you again for thinking of us.
Shannon Nordstrom


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Duane O.
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/27/2018
Dan said since they have a new phone system upgrade, it makes it hard to get a hold of people. He said he had to order after market parts somewhere else. He chose not to elaborate on which other vendors he uses.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 01/15/2019

Thank you for the feedback. This has been an area of emphasis to improve for many years at our company. The volume is quite high at times. Our new system is coming around as we adjust our system and the training of representatives to match the demand. We have internal reporting that is being used and we know there are some areas and times we need to improve. We appreciate the volume coming our way and will do our best to show continuous and steady improvement in this area with Nordstrom's 2.0 our next generation facility, which was completed in 2018. Thank you for caring enough to comment and Thank you for many years of business. 
Shannon Nordstrom 


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Rick Z.
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2018
Jessie said he is always on the phone at the business for 30-45 minutes. He also said he uses no other used parts vendor.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 11/23/2018

Thank you for the feedback. We appreciate you seeing the value in what we do and be patient as we train up new staff and work on the phone system with Nordstrom's 2.0. Buisness is strong and we are working to match the need. We have had some wait times that are longer and we are working to fix that. Thank you for being a customer and caring to comment. Our records don't show them that long, but they are too long we know. 


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Aaron
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2017
Aaron said the last couple of times it took 2 weeks to get a part. Sometimes the parts purchased were bad.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/21/2017

Thank you for your business and your feedback. We appreciate when customers care enough to tell us what they think, regardless of the situation that might have lead to your feedback. As an owner I care and we will find out the rest of the story to get better. Sometimes it makes sense, sometimes it does not, either way the result is not what you or I want.   Thank you and Merry Christmas.
Shannon Nordstrom  


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Darrel
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2017
Darrel said he was not satisfied with the parts but chose not to elaborate.
This review was collected via phone interview by Customer Research Inc.

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Aaron
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2017
Aaron said sometimes his order takes forever. There have been issues with the parts.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 06/09/2017

Thank you for the review, we appreciate your feedback.
We are constantly trying to improve. We call it CANI, Constant and Never ending improvement. We know while we handle literally hundreds of orders, there are times things get backed up.
Thank you for reminding us to keep after it.
Thank you for your business.
Shannon Nordstrom 


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Tim
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2016
Tim said he has had one or two problems with the parts. He only uses this business.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 11/06/2016

Thank you for your honest feedback. We appreciate your business and will work hard to use your feeback to continue to improve. Thank you again.
Shannon Nordstrom


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Juhl S.
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2016
Juhl said he is close to this business. He chose not to elaborate on the sales representative, and the parts purchased. The parts are picked up. He chose not to elaborate on his likeliness to recommend Nordstrom's Automotive.
This review was collected via phone interview by Customer Research Inc.

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Jason
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/02/2016
Jason said he receives lots of parts that are damaged from this business.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 03/03/2016

We will work with a facility on damaged parts, to let them use their expertise to decide on the best repair and if it makes sense for them. Sometimes what we think is minor, is a problem, and what we think is minor is a larger problem for them. We have talked with Jason since and we are on the same page, showed up funny with the review. Great repair facility!


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Cody
South Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/10/2014
Cody said they do a pretty good job, but sometimes they send wrong parts and he would rate the overall parts purchase experience with a 3. The sales representative leaves him on hold too long, sometimes 10 minutes. He said he only uses Nordstrom's Automotive for his used parts.
This review was collected via phone interview by Customer Research Inc.

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Tim S.
Nebraska
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/16/2013
Tim said he hasn't been having good luck with the business lately because of bad parts and things not arriving on time.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/21/2013

We appreciate the honest feedback. We did review the last orders and found that we had made some miscalculations and production errors and we apologise for that. We value you as all of our customers and with this feedback we will strive to hit the mark that we have set. Those mistakes we made and the feedback given will help us teach staff members the importance of every detail during this crazy December season. Thank you again. Shannon


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Bruce
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/20/2012
Bruce said his overall satisfaction with them could be improved if the delivery time was better. They only deliver 2 times a day. In regards to the cleanliness of parts, he said they are used parts and doesn't know how they could improve. He said the parts are sometimes wrong. He said he didn't think it was anyones fault particularly. It could also be the way he himself describes the part.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/21/2012
We appreciate the feedback of our repeat customers. Thank you for the input on the delivery run. Our Gold Seals Department will continue to work hard to get you a clean , quality part to match your repair. Thanks, Shannon Nordstrom

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Don
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2012
Don said he mainly orders parts from Nordstrom's Automotive. He stated they're average and they don't have a delivery facility.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 12/21/2012
Our delivery through our fleet is something we are always studying. We would always like to expand the fleet, but like any business, we have to make sure that it makes sense for both parties. We use a combination of our fleet and chosen carriers to give next day service to most all points in a 5 state region. The hard choices come when someone is on the edge of any radius we create. Thank you for the input and for recommending us.

DF
Dennis F.
SD
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2012
Dennis said that sometimes they send wrong parts.
This review was collected via phone interview by Customer Research Inc.
Shannon N. from Nordstrom's Automotive responded on 03/23/2012
Thank you for the feedback, we will double check our processing with your account. We appreciate the opportunity to sell you parts! Thank you for all that you buy.

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Pete S.
South Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018
Spoke with Nate. He said the panel was the wrong size. The door was useable when ordered. It arrived damaged and unusable. The condition of parts does not match the explanation.
This review was collected via phone interview by Customer Research Inc.

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Denny O.
South Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018
Denny said the business is pretty reliable and right on time. He said the sales rep is right on top of things. (Customer chose not to answer all the questions.)
This review was collected via phone interview by Customer Research Inc.

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Carla J.
South Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018
Spoke with Frank. He said for the most part his purchases arrive in good condition. A few of the parts are dirty or rusty.
This review was collected via phone interview by Customer Research Inc.