Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

605 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


JM
Janet M.
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2013 Category: Service
Janet said the quality of the work is good, but they are pricy.
This review was collected via phone interview by Customer Research Inc.

MC
Marjorie C.
Webster, NY
Mazda 6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2013
Superb work
Car runs like a dream! Only complaint is that they broke locking lug nut, and charged me for the replacements and the labor... Not happy about that!

PT
Paul T.
Acura RSX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2013 Category: Service
Paul said he went in to this business to fix his clutch and ended up paying $200.00 more in parts than he needed to.
This review was collected via phone interview by Customer Research Inc.

WB
Wade B.
Ontario, NY
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2012 Category: Service
Wade said he was impressed and he felt comfortable.
This review was collected via phone interview by Customer Research Inc.

JC
Jeff* C.
Rochester, NY
Volvo S70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2012 Category: Service
Spoke with Caitlin. She said the business worked pretty well for her and they were fast.
This review was collected via phone interview by Customer Research Inc.

LK
Leslie K.
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2012 Category: Service
Leslie said the seats were not very comfortable in the waiting room, and she would of liked it if the business had WiFi she could use while she waited.
This review was collected via phone interview by Customer Research Inc.

BM
Ben M.
Pittsford, NY
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2012 Category: Service
Ben said there was an error made when they serviced his vehicle. He had to take it back a second time because they forgot to take out a pin that was locking the caliber and the brakes.
This review was collected via phone interview by Customer Research Inc.

JC
Jeff* C.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2012 Category: Service
Spoke with Kaitlyn. She said they are very nice and convenient, but a little expensive.
This review was collected via phone interview by Customer Research Inc.

BP
Brandon P.
NY
Ford Freestar
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2012
Costumer Service
I have been very pleased with the level of costumer service that Turner has provided. They have had great pricing and I will definitely return.

JD
James D.
Webster, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2012 Category: Service
James said no one is perfect.
This review was collected via phone interview by Customer Research Inc.

DP
Denise P.
NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2012 Category: Service
Denise said this business had great customer service and were honest. This business gave her advice about her vehicle and what she could do in the future which she appreciated. Denise said the price of the service provided by this business was fair and she didn't feel like she was getting ripped off.
This review was collected via phone interview by Customer Research Inc.

BP
Brandon P.
NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2012 Category: Service
Brandon said they are honest and seem to do a really good job. He has already recommended them to others.
This review was collected via phone interview by Customer Research Inc.

AJ
Andrew J.
Rochester, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2012 Category: Service
Andrew said he has no complaints about this business.
This review was collected via phone interview by Customer Research Inc.

RG
Ruthene G.
Rochester, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2011 Category: Service
Ruthene said this business has given her great service.
This review was collected via phone interview by Customer Research Inc.

MB
Matt B.
Webster, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2011 Category: Service
Matt said he asked this business to check out a noise he was hearing, but they didn't fix or mention the noise to him. Matt pointed out the noise wasn't a major issue, and wasn't a big deal..
This review was collected via phone interview by Customer Research Inc.

JV
Joe V.
Webster, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2011 Category: Service
Joe said he didn't 100 percent feel the problem they fixed was the cause of the engine leaking, and he doesn't know if the service was correctly diagnosed. He brought his vehicle in because the engine was leaking and it is still leaking after the service.
This review was collected via phone interview by Customer Research Inc.

SH
Sherry H.
Rochester, NY
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2017
1 out of 10 I give a 7
I can't really review the right way because the shop owner is my friend, I have to say I do think the prices are a bit high, my last bill ended up being like $99.00 an hr for labor. That is the same price as the dealers. I do believe they are truthful about what may be wrong with your vehicle so that I would rate high.
Scott B., Owner from Turner Auto Care responded on 10/10/2017

Hi Sherry,
    I think you absolutely reviwed the right way. You were honest about your experience. Our rate, although lower than the dealer, is definitely not the cheapest in town. How we earn that is by being honest about what your vehicle actually needs. It's our hope that our integrity and great customer service are what keep you coming back.
    If you have any suggestions on how we can improve, we are always open to that feedback.

    Thanks!  

Scott J Bartlett
Turner Auto Care
(585) 288-1060

WG
Walt G.
Webster, NY
Triumph Spitfire
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2017
triumph spitfire
you are well aware of how I feel about the auto . you have taught me not to trust anyone. I will take pictures always when I take an auto to a repair shop. you cost me $1000.00 plus for painting my auto. I am not happy with your service and will not have anything good to say to anyone. about the service at your shop. sorry .
Scott B., Owner from Turner Auto Care responded on 06/05/2017

That's fine Walt. I am not going to try to convince you otherwise. Your perception is your reality, but, as the body shop stated, the paint job on the car when you bought it is very poor and has no adhesion.
We went above and beyond taking care of all your mechanical concerns. My conscience is clear.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

MM
Mark M.
New York
Subaru Legacy
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2015 Category: Service
Mark said the business was okay.
This review was collected via phone interview by Customer Research Inc.
Scott B., Owner from Turner Auto Care responded on 07/24/2015

Mark,
    I am sorry we did not meet your expectations on your last visit with us. I thought we thoroughly explained all the problems you were having and believe we suggested the best course of action given the age and high mileage of the vehicle. We look forward to working with you to resolve these issuses and show you we really do care about all our customers vehicle needs.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

TO
Tom O.
Webster, NY
Mazda 6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2014 Category: Service
Tom said he is still having problems with the engine running poorly but would continue to recommend them.
This review was collected via phone interview by Customer Research Inc.
Scott B., Owner from Turner Auto Care responded on 04/30/2014

Tom, thank you for coming in yesterday to allow us to see what was going on with your vehicle. I was glad to see the work we did took care of your check engine light. It is unfortunate that there is another problem with shifting that is often mistaken for an engine problem. We look forward to getting to the bottom of that problem as well.
Thank you for your trust in us. As always, we will be up front and honest in everything we do.

Scott J Bartlett
Turner Auto Care
(585) 288-1060