Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

578 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


PF
Peter F.
Webster, NY
Honda Accord Sdn
Verified
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09/18/2018
First class service
My car needed more repairs than I initially thought, and despite being very busy Scott and his group got everything done. I very much appreciate the time and care they took to look over the entire car while making sure everything was safe and repairs were done correctly.

TC
Tony C.
Webster, NY
Volvo 240
Verified
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09/09/2018
Great "waiting room" to hang out in....
I really enjoyed meeting the folks that work here and the couple that run the place have great family values. I even bought some Girl Scout cookies (much too sweet!).
Unfortunately, their estimate was out of my price range. I will probably do the repair myself.

PE
Paul E.
Rochester, NY
Jeep Wrangler
Verified
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08/24/2018
I finally found a place where I can trust the people working on my JEEP Wrangler.
Honest, thorough, dependable and on time. A really great family-owned business.
Scott B., Owner from Turner Auto Care Inc responded on 08/27/2018

Thanks Paul!
    It was nice to meet you and I appreciate you trusting us with the brakes on your Jeep.
    Let us know whenever we can be of service!

Scott J Bartlett
Turner Auto Care
(585) 288-1060

PB
Paul B.
Rochester, NY
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Paul said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AG
Amanda G.
Fairport, NY
Chevrolet Cruze
Verified
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08/23/2018 Category: Service
Amanda said everyone was really nice and everything went well. The customer service was great and the mechanics did a good job.
This review was collected via phone interview by Customer Research Inc.

DR
Dayneris R.
Rochester, NY
Chevrolet Astro Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Great service once again
We brought our Chevy Astro to get serviced after we purchased it. Even though it needed a lot of work, Jim and the rest of the team were able to rise to the challenge and get her back to great condition and road worthy. It is always a pleasure working with Scott and his team.

Verified Customer
Penfield, NY
Ford Fusion
Verified
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08/17/2018
Excellent!
The work was professional. I was treated fairly and my concerns were heard. I highly recommend Turner to everyone.

JL
Joe L.
Rochester, NY
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Joe said the alignment needs to be redone. The vehicle pulls to the left. He is not dissatisfied, things happen. The technicians seem to be honest people. He believes that the alignments are sent out to another facility.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Rochester, NY
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Great Service
Very honest, customer oriented, and friendly!

BV
Bill V.
Rochester, NY
Porsche 928
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Bill said he has been doing business with this facility for over 10 years. The people there are very knowledgeable and reliable.
This review was collected via phone interview by Customer Research Inc.

MB
Martin B.
Webster, NY
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Martin said this business took a little longer than he thought it would. It is very honest and friendly.
This review was collected via phone interview by Customer Research Inc.

MH
Matt H.
Fairport, NY
Toyota Highlander
Verified
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07/13/2018
Great Service, Friendly staff
Scott and Jim are extremely friendly and courteous. The services they provide are top notch and they stick to the timeline they state from the beginning. I highly recommend their service and always know my car will be taken care of when I take it in. Thank you.

KR
Kim R.
Webster, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Kim said they were good, it is a nice family owned business and she would use them again.
This review was collected via phone interview by Customer Research Inc.

DD
Deanne D.
Rochester, NY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Deanne said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

JF
Jessica F.
Rochester, NY
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Jessica said the business was very helpful. The staff were friendly and did everything she asked.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Webster, NY
BMW 3 Series
Verified
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04/27/2018
NYS Inspection
Friendly professional service. My car inspection was thorough with honest recommendations on items to consider, such as prediction on when brake wear would need to be addressed.

DS
Dennis S.
Rochester, NY
Lincoln Navigator
Verified
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04/26/2018
Great place to take your vehicle.
Very friendly staff, great owner, awesome work at very fair prices.

IL
Irene L.
Webster, NY
Nissan Versa
Verified
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03/20/2018
Service On Car
the Staff Was friendly and courteous. They Were Very Knowledgeable
When It comes To Car Repairs. They Tell You What Needs Repair and The cost. They don't Try To rip You Off like Some auto Repair shops. I will Highly Recommend Turner auto Care to My Friends if They need their car Repaired.

AN
Al N.
Webster, NY
Honda CR-V
Verified
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03/06/2018
Turner Auto Care
As always, we received great care at Turner Service. The staff is friendly, professional and very capable. Our car was ready on time & the repair was done at reasonable cost.
Our questions were answered quickly.
We will definitely return.

DW
Dennis W.
Rochester, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018
As always,the service was above and beyond
I have gone to Turner for a few years now and it is always fantastic.

But this day was special. My wife's car was down the morning it went in, and I called, and I was told they were booked solid but to bring it in anyways. I picked my wife's car up about 40 minutes past when they were supposed to close for the day, and he still was going to fix 3 other people's cars as well. So much for leaving early on a Friday.