Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

578 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


PM
Paul M.
Victor, NY
Toyota Prius
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/21/2012 Category: Service
Paul said this business mislead him on prices. They charged him $8 per quart of oil, they charged him for 10 quarts of oil for his vehicle and he felt that was not right. He went back the next day with proof from a different company that his vehicle only holds 4 quarts of oil. They tried to cheat him and charge him $77 when it was supposed to be $30. He will not go back.
This review was collected via phone interview by Customer Research Inc.
Robert Turner S. from Turner Auto Care Inc responded on 09/05/2012
Spoke with Paul, had a great conversation, full synthetic oil is more expensive & tech was in a hurry & his 4 looked like a 9. would never take advantage of someone like that.

SH
Sherry H.
Rochester, NY
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2017
1 out of 10 I give a 7
I can't really review the right way because the shop owner is my friend, I have to say I do think the prices are a bit high, my last bill ended up being like $99.00 an hr for labor. That is the same price as the dealers. I do believe they are truthful about what may be wrong with your vehicle so that I would rate high.
Scott B., Owner from Turner Auto Care Inc responded on 10/10/2017

Hi Sherry,
    I think you absolutely reviwed the right way. You were honest about your experience. Our rate, although lower than the dealer, is definitely not the cheapest in town. How we earn that is by being honest about what your vehicle actually needs. It's our hope that our integrity and great customer service are what keep you coming back.
    If you have any suggestions on how we can improve, we are always open to that feedback.

    Thanks!  

Scott J Bartlett
Turner Auto Care
(585) 288-1060

WG
Walt G.
Webster, NY
Triumph Spitfire
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2017
triumph spitfire
you are well aware of how I feel about the auto . you have taught me not to trust anyone. I will take pictures always when I take an auto to a repair shop. you cost me $1000.00 plus for painting my auto. I am not happy with your service and will not have anything good to say to anyone. about the service at your shop. sorry .
Scott B., Owner from Turner Auto Care Inc responded on 06/05/2017

That's fine Walt. I am not going to try to convince you otherwise. Your perception is your reality, but, as the body shop stated, the paint job on the car when you bought it is very poor and has no adhesion.
We went above and beyond taking care of all your mechanical concerns. My conscience is clear.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

MM
Mark M.
New York
Subaru Legacy
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2015 Category: Service
Mark said the business was okay.
This review was collected via phone interview by Customer Research Inc.
Scott B., Owner from Turner Auto Care Inc responded on 07/24/2015

Mark,
    I am sorry we did not meet your expectations on your last visit with us. I thought we thoroughly explained all the problems you were having and believe we suggested the best course of action given the age and high mileage of the vehicle. We look forward to working with you to resolve these issuses and show you we really do care about all our customers vehicle needs.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

TO
Tom O.
Webster, NY
Mazda 6
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/26/2014 Category: Service
Tom said he is still having problems with the engine running poorly but would continue to recommend them.
This review was collected via phone interview by Customer Research Inc.
Scott B., Owner from Turner Auto Care Inc responded on 04/30/2014

Tom, thank you for coming in yesterday to allow us to see what was going on with your vehicle. I was glad to see the work we did took care of your check engine light. It is unfortunate that there is another problem with shifting that is often mistaken for an engine problem. We look forward to getting to the bottom of that problem as well.
Thank you for your trust in us. As always, we will be up front and honest in everything we do.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

TB
Tim B.
Buick LaCrosse
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2013 Category: Service
Tim said it took them at least three or four times to fix the vehicle correctly.
This review was collected via phone interview by Customer Research Inc.

SV
Stacey V.
Rochester, NY
Chevrolet TrailBlazer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2013
Car was not fixed but good customer service
X

JL
Josh L.
Webster, NY
Chevrolet Cobalt
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2012 Category: Service
Josh said everything was fine with his service. He purchased new tires from this business, but was upset after he picked up his vehicle because he never heard of the brand of tires they put on. Neither did his uncle. Josh explained it may be his ignorance, not knowing the brand of tires they put on, but had he known they weren't putting on a brand name he knew on his vehicle, he would have purchased a brand he knew of from another auto business. Josh said it's not that big of a deal and it's not like he won't go back to this business because of it.
This review was collected via phone interview by Customer Research Inc.

RP
Rajasekhar P.
Webster, NY
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/01/2012 Category: Service
Rajasekhar said this was his first time at this business and he thought the service was good.
This review was collected via phone interview by Customer Research Inc.

TC
Tony C.
Webster, NY
Volvo 240
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2018
Great "waiting room" to hang out in....
I really enjoyed meeting the folks that work here and the couple that run the place have great family values. I even bought some Girl Scout cookies (much too sweet!).
Unfortunately, their estimate was out of my price range. I will probably do the repair myself.

JL
Joe L.
Rochester, NY
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Joe said the alignment needs to be redone. The vehicle pulls to the left. He is not dissatisfied, things happen. The technicians seem to be honest people. He believes that the alignments are sent out to another facility.
This review was collected via phone interview by Customer Research Inc.

MB
Martin B.
Webster, NY
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Martin said this business took a little longer than he thought it would. It is very honest and friendly.
This review was collected via phone interview by Customer Research Inc.

NA
Nas A.
Webster, NY
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2018
Great Service
It was a positive experience overall.
However, I have a suggestion: think about a more comfortable waiting area for the customers away from the front door traffic.
Thank you.

DL
David L.
Fairport, NY
BMW Z3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2017
Thanks
Good service - friendly knowlegible people.....

SD
Scott D.
Webster, NY
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2017
Great work as always.
The work is always done really well.i think that $300 for an o2 sensor is an excessive price for a part that doesn't cost near that. I was very happy they were able to get me on on such short notice.

JB
Jeff B.
Penfield, NY
Lexus RX 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2017
Inspection and Air Conditioner fix
Did a great job, and very timely

SH
Sherry H.
Rochester, NY
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017
Honesty
They always take good care of me, Only fix whats really wrong with vehicle.

TB
Tyler B.
Rochester, NY
Subaru Impreza
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2016 Category: Service
Tyler said this business was very personable and they did well.
This review was collected via phone interview by Customer Research Inc.

TB
Tyler B.
Rochester, NY
Subaru Impreza
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2016 Category: Service
Tyler said they did a good job and they treat their customer's well.
This review was collected via phone interview by Customer Research Inc.

VL
Victoria L.
Webster, NY
Subaru Impreza
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2016 Category: Service
Victoria said she didn't get a call regarding about tires and she's little disappointed. She got them somewhere else.
This review was collected via phone interview by Customer Research Inc.