Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

563 Reviews

99% Would Recommend
Latest Review about 2 months ago

Reviews


WG
Walt G.
Webster, NY
Triumph Spitfire
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2017
triumph spitfire
you are well aware of how I feel about the auto . you have taught me not to trust anyone. I will take pictures always when I take an auto to a repair shop. you cost me $1000.00 plus for painting my auto. I am not happy with your service and will not have anything good to say to anyone. about the service at your shop. sorry .
Scott B., Owner from Turner Auto Care Inc responded on 06/05/2017

That's fine Walt. I am not going to try to convince you otherwise. Your perception is your reality, but, as the body shop stated, the paint job on the car when you bought it is very poor and has no adhesion.
We went above and beyond taking care of all your mechanical concerns. My conscience is clear.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

AN
Al N.
Webster, NY
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2014
Pilot maintenance
Excellent service as usual

PM
Paul M.
Victor, NY
Toyota Prius
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/21/2012 Category: Service
Paul said this business mislead him on prices. They charged him $8 per quart of oil, they charged him for 10 quarts of oil for his vehicle and he felt that was not right. He went back the next day with proof from a different company that his vehicle only holds 4 quarts of oil. They tried to cheat him and charge him $77 when it was supposed to be $30. He will not go back.
This review was collected via phone interview by Customer Research Inc.
Robert Turner S. from Turner Auto Care Inc responded on 09/05/2012
Spoke with Paul, had a great conversation, full synthetic oil is more expensive & tech was in a hurry & his 4 looked like a 9. would never take advantage of someone like that.

Anonymous avatar
Verified Customer
Webster, NY
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
NYS Inspection
Friendly professional service. My car inspection was thorough with honest recommendations on items to consider, such as prediction on when brake wear would need to be addressed.

DS
Dennis S.
Rochester, NY
Lincoln Navigator
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Great place to take your vehicle.
Very friendly staff, great owner, awesome work at very fair prices.

IL
Irene L.
Webster, NY
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Service On Car
the Staff Was friendly and courteous. They Were Very Knowledgeable
When It comes To Car Repairs. They Tell You What Needs Repair and The cost. They don't Try To rip You Off like Some auto Repair shops. I will Highly Recommend Turner auto Care to My Friends if They need their car Repaired.

AN
Al N.
Webster, NY
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018
Turner Auto Care
As always, we received great care at Turner Service. The staff is friendly, professional and very capable. Our car was ready on time & the repair was done at reasonable cost.
Our questions were answered quickly.
We will definitely return.

DW
Dennis W.
Rochester, NY
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018
As always,the service was above and beyond
I have gone to Turner for a few years now and it is always fantastic.

But this day was special. My wife's car was down the morning it went in, and I called, and I was told they were booked solid but to bring it in anyways. I picked my wife's car up about 40 minutes past when they were supposed to close for the day, and he still was going to fix 3 other people's cars as well. So much for leaving early on a Friday.

JM
Jason M.
Rochester, NY
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02/09/2018
Saab Specialist and more!!
Scott and his team are passionate about the work they do on each car. This is the type of auto repair shop locally owned I highly support due to the care they take with each person (updates on the status of vehicle being fixed by Scott or his team by phone).

It is refreshing and a pleasure to work with Scott and his team who are empathetic and kind to each one of there customers with over 20 years worth of knowledge on an array of vehicles.

I highly recommend Turner Auto Care if you want good customer care, honest and proper maintenance of your vehicle.

NA
Nas A.
Webster, NY
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2018
Great Service
It was a positive experience overall.
However, I have a suggestion: think about a more comfortable waiting area for the customers away from the front door traffic.
Thank you.

JD
Joan D.
Rochester, NY
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017
Always fantastic
Scott and his employees always take good care of myself and my car. Their prices are fair and their work is excellent!
Scott B., Owner from Turner Auto Care Inc responded on 12/22/2017

Thanks Joan! We appreciate your business.
Happy holidays and Merry Christmas!

Scott J Bartlett
Turner Auto Care
(585) 288-1060

SK
Sean K.
Webster, NY
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017
Brake service
Asked Scott to look at my brakes as thought would need some work done. After looking at both front and rear brakes Scott indicated both still had plenty of miles left and no service was needed at this. completed oil change and tire rotation and overall review of engine, with no other work needed. Always appreciate honesty and integrity.

RC
Ron C.
Webster, NY
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017
Excellent Repairs
excellent repairs. completed on time. discussed everything that was done

HL
Heather L.
Webster, NY
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017
Trustworthy auto care
I recently moved to Webster from MA. I had to have insurance pictures taken and have my car inspected. I had a chance to talk to Scott about general maintenance of my Camry. He gave me great advice and is obviously an expert in his field. I really like his calm demeanor. I will be taking my car here after my free 2 year dealership service period runs out.

RD
Ron D.
Rochester, NY
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017
Great
Trustworthy

DD
Donna D.
Ontario, NY
Volkswagen New Beetle Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
You can trust they will be very honest!
I have only been to Turner’s a couple of times! I haven’t lived in this area long, but I am very happy with their service!

NA
Nas A.
Webster, NY
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017
Great Service
This was my first time at Turner auto. I got prompt and great service. It was a very pleasant experience all around. I am sure I will be back for regular maintenance. Thank you.

TM
Tom M.
Macedon, NY
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017
Potential Mechanical Problems
What is important is the identification of potential mechanical problems before complete failure occurs. This has been done on both of my cars and corrective action was taken to eliminate these serious safety problems.

MR
Myneco R.
Webster, NY
Lexus RX 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017
Very honest and quick
Turner was extremely easy because they allowed me to drop the car off in the evening and leave the keys in the secure drop box. The next morning they called with the problem and estimate. They worked with us in deciding to completely fix the car now or do the minimal repairs to drive it long enough to purchase a brand new car. They are very honest with pricing and time of repairs.

RC
Ron C.
Webster, NY
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017
Excellent Service
Scott, explains everything clearly