Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

603 Reviews

100% Would Recommend
Latest Review about 10 hours ago

Reviews


WG
Walt G.
Webster, NY
Triumph Spitfire
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2017
triumph spitfire
you are well aware of how I feel about the auto . you have taught me not to trust anyone. I will take pictures always when I take an auto to a repair shop. you cost me $1000.00 plus for painting my auto. I am not happy with your service and will not have anything good to say to anyone. about the service at your shop. sorry .
Scott B., Owner from Turner Auto Care responded on 06/05/2017

That's fine Walt. I am not going to try to convince you otherwise. Your perception is your reality, but, as the body shop stated, the paint job on the car when you bought it is very poor and has no adhesion.
We went above and beyond taking care of all your mechanical concerns. My conscience is clear.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

AN
Al N.
Webster, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2014
Pilot maintenance
Excellent service as usual

PM
Paul M.
Victor, NY
Toyota Prius
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/21/2012 Category: Service
Paul said this business mislead him on prices. They charged him $8 per quart of oil, they charged him for 10 quarts of oil for his vehicle and he felt that was not right. He went back the next day with proof from a different company that his vehicle only holds 4 quarts of oil. They tried to cheat him and charge him $77 when it was supposed to be $30. He will not go back.
This review was collected via phone interview by Customer Research Inc.
Robert Turner S. from Turner Auto Care responded on 09/05/2012
Spoke with Paul, had a great conversation, full synthetic oil is more expensive & tech was in a hurry & his 4 looked like a 9. would never take advantage of someone like that.

LT
Lisa T.
Rochester, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
great service
great service

MT
Mark T.
Rochester, NY
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Very friendly...give you options on work to be done. Honest!
Very honest and accommodating. Like family. I recommend highly!

IL
Irene L.
Webster, NY
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
The People Who work there are Very friendly and Knowable about fixing vehicles
The staff at Turner Auto Are friendly and knowable about fixing vehicles. They don't try to rip you off with coming up with things that need to be fixed that is not broken. I been to turner Auto over 5 years and I am very Satisfied with their work and would highly Recommend Them To My Friends

CC
Cindy C.
Rochester, NY
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Inspection and oil change
This was my first time to Turner Auto Care, I found Scott friendly and was able to explain exactly what
was found upon the inspection. Nice to do business with.

LV
Larry V.
Rochester, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
Happy Customer
It is rare to leave any garage or dealership these days feeling good about the experience. Each time I have gone to Turner's I have had exceptional customer service, excellent work done on my truck, good informative advice about things that may help extend the life of my vehicle or improve performance. And this last visit, even had a puppy to entertain me while I waited. Good honest people who care about what they do. Thanks!

NA
Nas A.
Webster, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Honest & Thorough
I had almost given up on finding an auto shop with competent mechanics who actually care until I found Turner Auto Care. Every time I come I get prompt attention and my car gets the care it needs. I highly recommend Turner Auto Care without any reservations.

DP
Dawn P.
Webster, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019
always happy with service
I bought my Saab new, one month later the company was bankrupt, warranty voided. Fortunately, I found Scott, Saab specialist and owner of Turner Auto Care. Scott has always been able to troubleshoot any issues with my Saab and has returned my car to me safe and sound. Wonderful family business and always a pleasure to visit.

TH
Tim H.
Webster, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Knowledgable and honest, family owned.
Always professional, updates and progress reports make it easy to plan your day. Scott has forgotten more about cars than I will ever know, and his diagnosis is always spot on! Better service than a dealer but better $$.

SB
Stan B.
Rochester, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Friendly people
Quick in; fast service; dependable people who are friendly and knowledgeable.

CJ
Cornell J.
Churchville, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Trustworthy and quality service
In addition to the service that Scott and his staff provide, I like their new online app that shows you photos of the work they do and the work they recommend for your vehicle. They also do a nice job of keeping an electronic record of your repairs and maintenance which is useful to show that you have maintained your vehicle properly when it comes to warranty and insurance claims, and when selling the vehicle.

AN
Al N.
Webster, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
Terrific!!
Excellent service, friendly staff, excellent attention to my vehicle in its maintenance.

Verified Customer
Webster, NY
Nissan Rogue Select
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Service
Great and quick service

RS
Rachel S.
Webster, NY
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2019
Honest . Solid Work
Scott and his crew are honest. Guarantee their work. And are no nonsense. Happy with the services they provide and trust them with the vehicular safety of my family.

BB
Bill B.
Webster, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Friendly
Timely service, friendly and knowledgeable staff.

MF
Matthew F.
Webster, NY
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Friendly, and thorough.
Very pleasant people. Got me in quickly and got everything done in a timely manner. Really broke down for me everything they saw and never talked down to me like a lot of mechanics do.

BD
Bob D.
Ontario, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Excellent Service!
The folks at Turner Auto Care found a great price on the exact tires I wanted for my F-150 Truck. They also have a new digital inspection process that allows them to thoroughly check the condition of my vehicle and then show me pictures of the problem areas with a precise explanation of what should be done and why. I really appreciated the professional friendly experience from the techs out back to the owner Scott in making sure my vehicle was back on the road with all mechanical and safety problems corrected. I highly recommend Turner Auto Care to anyone needing vehicle maintenance and repairs at a place they can trust!

HB
Harold B.
Walworth, NY
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Extremely thoughtful and polite.
Every time I go in to Turner auto care they always take care of my concerns. Very friendly group of people.