Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

585 Reviews

99% Would Recommend
Latest Review about 4 hours ago

Reviews


WG
Walt G.
Webster, NY
Triumph Spitfire
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2017
triumph spitfire
you are well aware of how I feel about the auto . you have taught me not to trust anyone. I will take pictures always when I take an auto to a repair shop. you cost me $1000.00 plus for painting my auto. I am not happy with your service and will not have anything good to say to anyone. about the service at your shop. sorry .
Scott B., Owner from Turner Auto Care Inc responded on 06/05/2017

That's fine Walt. I am not going to try to convince you otherwise. Your perception is your reality, but, as the body shop stated, the paint job on the car when you bought it is very poor and has no adhesion.
We went above and beyond taking care of all your mechanical concerns. My conscience is clear.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

AN
Al N.
Webster, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2014
Pilot maintenance
Excellent service as usual

PM
Paul M.
Victor, NY
Toyota Prius
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/21/2012 Category: Service
Paul said this business mislead him on prices. They charged him $8 per quart of oil, they charged him for 10 quarts of oil for his vehicle and he felt that was not right. He went back the next day with proof from a different company that his vehicle only holds 4 quarts of oil. They tried to cheat him and charge him $77 when it was supposed to be $30. He will not go back.
This review was collected via phone interview by Customer Research Inc.
Robert Turner S. from Turner Auto Care Inc responded on 09/05/2012
Spoke with Paul, had a great conversation, full synthetic oil is more expensive & tech was in a hurry & his 4 looked like a 9. would never take advantage of someone like that.

EW
EJ W.
Webster, NY
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
True Customer Care Found Here
I'm the opposite of a mechanic, one of the least knowledgeable car owners on the block when it comes to anything beyond the basics. So, that means that I'm at the mercy of what a shop tells me needs to be done, and just as importantly, tells me what does not need to be done. Since working with Scott, David and the team at Turner, I've found exactly that. David is an all-star, and immediately made me feel at ease in waters I'm not accustomed to swimming in. Not only has the work been done on time and in a professional manner, but the customer service I've received from David along the way has been simply awesome. David has also let me know that Scott, the owner, has been reviewing my car and going through all of the details in the background, and confirming the decisions the tech(s) made along the way. That type of thing goes a long way with me, and it's easy to tell that this place is family owned and run, and actually cares about the customer and the longevity of the relationship. As much as I don't look forward to the next mechanical issue my car might face, I can rest easy knowing that I'll be giving David, Scott and the team a call when it does. Thanks fellas!

NA
Nas A.
Webster, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Excellent Service - courteous, honest, and prompt
I always have a pleasant experience at Turner Auto Care. My opinion is distilled in the title of this review. I strongly recommend you try their excellent service. One you do I am sure you will be back whenever you car needs some tender loving care.

JB
Jacqueline B.
Rochester, NY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Turner Auto Care
The service at Turner’s is stellar. I would recommend them to anyone.

MS
Marah S.
Webster, NY
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Trustworthy
Found this gem of a place to help me take care of my car and make sure I am safe on the road. Supporting local is important to me. This family business is A+

Verified Customer
Rochester, NY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
NYS Car inspection and oil change
My car was completed in a timely manner and great customer service and work to our car.

CB
Connie B.
Fairport, NY
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Sincerity
They did the lube and oil change at the scheduled time. They were friendly and courteous. Pointed out a couple of issues that I needed to be aware of. I was very pleased with the service they did for me.

AW
Alexa W.
Webster, NY
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
NYS inspection
Great service, friendly employees and service done quickly! Thank you!
Scott B., Owner from Turner Auto Care Inc responded on 09/21/2018

Hey Alexa!
    It's always nice to meet neighbors and make new friends. I'm glad we were able to get you right in and out for your New York State Inspection also!

    Have a great weekend.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

PF
Peter F.
Webster, NY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
First class service
My car needed more repairs than I initially thought, and despite being very busy Scott and his group got everything done. I very much appreciate the time and care they took to look over the entire car while making sure everything was safe and repairs were done correctly.
Scott B., Owner from Turner Auto Care Inc responded on 09/21/2018

Hey Pete,
    Thank you for trusting us with not only your truck, but now you new bride's car as well. 
    I am glad we have state inspections here otherwise the tires, brakes and filters needed could have proved costly if gone unchecked.
    Thank's again! I appreciare your business!

Scott J Bartlett
Turner Auto Care
(585) 288-1060

TC
Tony C.
Webster, NY
Volvo 240
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2018
Great "waiting room" to hang out in....
I really enjoyed meeting the folks that work here and the couple that run the place have great family values. I even bought some Girl Scout cookies (much too sweet!).
Unfortunately, their estimate was out of my price range. I will probably do the repair myself.

PE
Paul E.
Rochester, NY
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
I finally found a place where I can trust the people working on my JEEP Wrangler.
Honest, thorough, dependable and on time. A really great family-owned business.
Scott B., Owner from Turner Auto Care Inc responded on 08/27/2018

Thanks Paul!
    It was nice to meet you and I appreciate you trusting us with the brakes on your Jeep.
    Let us know whenever we can be of service!

Scott J Bartlett
Turner Auto Care
(585) 288-1060

PB
Paul B.
Rochester, NY
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Paul said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AG
Amanda G.
Fairport, NY
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Amanda said everyone was really nice and everything went well. The customer service was great and the mechanics did a good job.
This review was collected via phone interview by Customer Research Inc.

DR
Dayneris R.
Rochester, NY
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Great service once again
We brought our Chevy Astro to get serviced after we purchased it. Even though it needed a lot of work, Jim and the rest of the team were able to rise to the challenge and get her back to great condition and road worthy. It is always a pleasure working with Scott and his team.

Verified Customer
Penfield, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Excellent!
The work was professional. I was treated fairly and my concerns were heard. I highly recommend Turner to everyone.

JL
Joe L.
Rochester, NY
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Joe said the alignment needs to be redone. The vehicle pulls to the left. He is not dissatisfied, things happen. The technicians seem to be honest people. He believes that the alignments are sent out to another facility.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Rochester, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Great Service
Very honest, customer oriented, and friendly!

BV
Bill V.
Rochester, NY
Porsche 928
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Bill said he has been doing business with this facility for over 10 years. The people there are very knowledgeable and reliable.
This review was collected via phone interview by Customer Research Inc.