Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

579 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


WG
Walt G.
Webster, NY
Triumph Spitfire
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2017
triumph spitfire
you are well aware of how I feel about the auto . you have taught me not to trust anyone. I will take pictures always when I take an auto to a repair shop. you cost me $1000.00 plus for painting my auto. I am not happy with your service and will not have anything good to say to anyone. about the service at your shop. sorry .
Scott B., Owner from Turner Auto Care Inc responded on 06/05/2017

That's fine Walt. I am not going to try to convince you otherwise. Your perception is your reality, but, as the body shop stated, the paint job on the car when you bought it is very poor and has no adhesion.
We went above and beyond taking care of all your mechanical concerns. My conscience is clear.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

AN
Al N.
Webster, NY
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2014
Pilot maintenance
Excellent service as usual

PM
Paul M.
Victor, NY
Toyota Prius
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/21/2012 Category: Service
Paul said this business mislead him on prices. They charged him $8 per quart of oil, they charged him for 10 quarts of oil for his vehicle and he felt that was not right. He went back the next day with proof from a different company that his vehicle only holds 4 quarts of oil. They tried to cheat him and charge him $77 when it was supposed to be $30. He will not go back.
This review was collected via phone interview by Customer Research Inc.
Robert Turner S. from Turner Auto Care Inc responded on 09/05/2012
Spoke with Paul, had a great conversation, full synthetic oil is more expensive & tech was in a hurry & his 4 looked like a 9. would never take advantage of someone like that.

AW
Alexa W.
Webster, NY
Buick Verano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
NYS inspection
Great service, friendly employees and service done quickly! Thank you!
Scott B., Owner from Turner Auto Care Inc responded on 09/21/2018

Hey Alexa!
    It's always nice to meet neighbors and make new friends. I'm glad we were able to get you right in and out for your New York State Inspection also!

    Have a great weekend.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

PF
Peter F.
Webster, NY
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
First class service
My car needed more repairs than I initially thought, and despite being very busy Scott and his group got everything done. I very much appreciate the time and care they took to look over the entire car while making sure everything was safe and repairs were done correctly.
Scott B., Owner from Turner Auto Care Inc responded on 09/21/2018

Hey Pete,
    Thank you for trusting us with not only your truck, but now you new bride's car as well. 
    I am glad we have state inspections here otherwise the tires, brakes and filters needed could have proved costly if gone unchecked.
    Thank's again! I appreciare your business!

Scott J Bartlett
Turner Auto Care
(585) 288-1060

TC
Tony C.
Webster, NY
Volvo 240
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2018
Great "waiting room" to hang out in....
I really enjoyed meeting the folks that work here and the couple that run the place have great family values. I even bought some Girl Scout cookies (much too sweet!).
Unfortunately, their estimate was out of my price range. I will probably do the repair myself.

PE
Paul E.
Rochester, NY
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
I finally found a place where I can trust the people working on my JEEP Wrangler.
Honest, thorough, dependable and on time. A really great family-owned business.
Scott B., Owner from Turner Auto Care Inc responded on 08/27/2018

Thanks Paul!
    It was nice to meet you and I appreciate you trusting us with the brakes on your Jeep.
    Let us know whenever we can be of service!

Scott J Bartlett
Turner Auto Care
(585) 288-1060

PB
Paul B.
Rochester, NY
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Paul said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AG
Amanda G.
Fairport, NY
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Amanda said everyone was really nice and everything went well. The customer service was great and the mechanics did a good job.
This review was collected via phone interview by Customer Research Inc.

DR
Dayneris R.
Rochester, NY
Chevrolet Astro Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Great service once again
We brought our Chevy Astro to get serviced after we purchased it. Even though it needed a lot of work, Jim and the rest of the team were able to rise to the challenge and get her back to great condition and road worthy. It is always a pleasure working with Scott and his team.

Verified Customer
Penfield, NY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Excellent!
The work was professional. I was treated fairly and my concerns were heard. I highly recommend Turner to everyone.

JL
Joe L.
Rochester, NY
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Joe said the alignment needs to be redone. The vehicle pulls to the left. He is not dissatisfied, things happen. The technicians seem to be honest people. He believes that the alignments are sent out to another facility.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Rochester, NY
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Great Service
Very honest, customer oriented, and friendly!

BV
Bill V.
Rochester, NY
Porsche 928
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Bill said he has been doing business with this facility for over 10 years. The people there are very knowledgeable and reliable.
This review was collected via phone interview by Customer Research Inc.

MB
Martin B.
Webster, NY
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Martin said this business took a little longer than he thought it would. It is very honest and friendly.
This review was collected via phone interview by Customer Research Inc.

MH
Matt H.
Fairport, NY
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Great Service, Friendly staff
Scott and Jim are extremely friendly and courteous. The services they provide are top notch and they stick to the timeline they state from the beginning. I highly recommend their service and always know my car will be taken care of when I take it in. Thank you.

KR
Kim R.
Webster, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Kim said they were good, it is a nice family owned business and she would use them again.
This review was collected via phone interview by Customer Research Inc.

DD
Deanne D.
Rochester, NY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Deanne said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

JF
Jessica F.
Rochester, NY
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Jessica said the business was very helpful. The staff were friendly and did everything she asked.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Webster, NY
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
NYS Inspection
Friendly professional service. My car inspection was thorough with honest recommendations on items to consider, such as prediction on when brake wear would need to be addressed.