Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

7874 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review about 8 hours ago

Reviews


MT
MICHAEL T.
Puyallup, WA
Kia Sportage
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/08/2019 Category: Service
Great in past, poor recent experience
We have been customers for years and have always been satisfied. However our recent experience was very upsetting and has left us considering whether we will return or not. My wife was driving her Sportage when the Airbag Warning light came on. The manual said to have the vehicle checked immediately so she drove straight to the dealership. She was turned away at the service center, saying their technicians were getting ready to leave for the day. The first available appointment wasn’t for another 5 days and she was sent away with our two young children without being offered a safe vehicle to drive or any other solution. She returned for her scheduled appointment and was then told one of the side airbags malfunctioned and the car was unsafe to drive. The airbag needed to be replaced which was going to take 24+ hours, and again she was not offered a safe vehicle to drive. Instead they shuttled my wife and kids to my work so she could take my car. This led to some major inconvenience with us having to share a car for the next two days.
The most upsetting part about this was that my wife and children were allowed to drive away in an unsafe vehicle when she initially came in. If something would have happened on the way to or from your dealership when they were turned away, her life or one of my children in the backseat could have been lost. I understand turning someone away under other circumstances but an airbag issue is a potentially life or death safety problem.
A one star review would easily be warranted in this situation but due to our past positive experiences I’m giving it a two. But we are still having doubts about returning.

AH
ALEC H.
Bonney Lake, WA
Kia Sedona
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/07/2019 Category: Service
Mixed up our cars, and gave our keys to another customer!
We usually have no problem with KIA of Puyallup, but this time we did, majorly! When we came to pick up our KIA Sedona after getting some maintenance done, the lady at the front desk told us that we already had come and gotten our car! What?!! No, it's in the parking lot. Apparently the lady running the front desk got our invoices mixed up because of some similarities in our last names with another customer. However, I talked to the other customer personally who got our keys, and she explained to the front desk, that she owed money on her car, and the lady told her no repeatedly! The customer asked her several times if she was sure, and she said "Yes." Then, she signed our paperwork and got our key, which was similar to her rental car, and left without the correct invoice, and the front lady did not even double check when she was asked to. I'm not sure what she was thinking, however, we eventually got our key back for our van, and all is okay. There needs to be a better QC done on the paperwork when picking up cars after 6:00 pm!

Verified Customer
Graham, WA
Kia Forte
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2019 Category: Service
The service tech lied
I was told my rear brakes were worn to 2mm of life and should be replaced. After I got my car home I pulled the brakes apart to install new brake pads my self. Only to find that I still had almost 4.5 mm of brake life left. When I held the old pad next to the new pad, my best estament was my old brake pads still had 65% life left. They also measured my front brakes and lied about them too. Just not as badly. After calling them about what I found they offered a free oil change. But that doesn’t change the fact I can’t trust them any more. If some one from Kia reads this, I have pictures and measured the brake pads with dial calipers down to the thousandth of an inch.

YM
YVONNE M.
Lakewood, WA
Kia Forte
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2019 Category: Service
Recent sevice at Kia of Puyallup
I am very unhappy with the service I received because when I called and made the appointment I was very clear that I needed an oil change first and foremost. I, also, needed the left front turn signal bulb replaced. The person on the phone asked about a car wash and I said yes, I needed that also. I had in my head that the cost would be approximately $125. I will admit that I didn't read the paper before I signed it, but I had told the guy doing the paperwork that I needed an oil change, the light fixed, and a car wash. He took my key, went out like they always do, came back and said, "yes, the light is out." He said "the light", not 3 lights! Neither of us mentioned the oil change but I had made that clear when I called, and when he picked up the paperwork I just thought everything had been documented correctly when I called for the appointment. Then a different guy came to the waiting area and told me that I had several other bulbs out. I thought it was strange because the first guy didn't mention that I had other lights out when he walked around he car. Like a dumb head I didn't tell him that I wanted the bulbs that they exchanged. When he told me it was $119 I said 'oh, good! because I figured it was going to cost me around $125 for the oil change, bulb replacement, and car wash." On the way home I glanced up at my sticker and noticed it had not been changed. I pulled into the nearest parking lot, looked at the receipt and saw nothing about the oil change on it. I thought they had just forgotten to replace the sticker. I called and he guy said "no, we didn't do an oil change." I know beyond a shadow of a doubt that I made that clear when I called for the appointment. So now I have to come out there again to get it done. Pay an additional cost. I was floored! Especially when I learned that I could go to O'Reilley's and bought the bulbs and they would have helped me, or shown me how to put them in myself. I'm disgusted!

Verified Customer
Shelton, WA
Kia Optima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2019 Category: Service
Ripped off
After having the 60,000 mile maintenance service, our service rep strongly suggested having two other items done on the car. After getting home, we did some research and found out that cleaning or maintenance on the turbo is a common ploy which enriches the dealership and is not necessary for the running of the car. We drive a long way to get to your dealership in Puyallup because of good service in the past but now are very disappointed!!!

Verified Customer
Puyallup, WA
Kia Sportage
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2019 Category: Service
Service
The customer service was very bad compared to Nissan dealership I go to. I take my car and my wife's car to Nissan for all car related needs because Nissan takes better care of my needs and is not always trying to push me to purchase something else.

Verified Customer
Lacey, WA
Kia Rondo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/27/2019 Category: Service
Overpriced
Went I. For a lube oil change and air conditioner service they wanted to charge me 1000 for air condition pump and a radiator wow not made of money

CB
Cindy B.
Puyallup, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/26/2019
Financing not needed
Your finance manager lied to us. We came in with our pre approved finance letter, drivers licenses and Usaa insurance card. Our lender. (one of your preferred finance banks) said we could pick up the check from them upon making a decision to purchase. No additional credit inquiry needed. Ryan insisted we had to run our credit again because of the Oklahoma bombing. I said no, he insisted. He said he needed to verify who we were. I said no again. He said he had or we couldn’t buy the car. Lie after lie. I will never purchase from you again and we will tell everyone

Verified Customer
Bonney Lake, WA
Kia Stinger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2019 Category: Service
First impression
need to improve on customer service!

MR
MARY R.
Puyallup, WA
Kia Forte
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2019 Category: Service
One star for deceptive pricing
I used Kia's online tire purchase special to order and set up my tire purchase after speaking to Puyallup Kia. After tires installed, I was charged additional $91 for labor that was to be included and shows on my online est. as that. Also charged for shop supplies that show as included on my estimate. My bill that should have cost no $619.24 was instead $719.01. Will not use again as This is deceptive advertising.

Verified Customer
Puyallup, WA
Kia Sportage
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2019 Category: Sales
Finance
I was already pre approved at another lender. Therefore, it was not necessary to do another credit inquiry. Ryan (your finance manager) insisted he HAD to in order run it again to make a purchase with you. NOT TRUE!!! I again asked him not to run the hard inquiry...he stated “Oklahoma was blown up, it’s the law”. Show me that law! He lied...and am will tell everyone what he said.
Ryan S., President from Kia of Puyallup responded on 05/30/2019

We've reviewed this internally and it appears there was a disconnect between our Sales Consultant and Sales Manager's (not our Finance Manager) regarding how you wanted to proceed. We are sorry for the confusion. Our team is trying to reach out directly to discuss.

Ryan Sawyer, President


CB
CHRISTINE B.
Puyallup, WA
Kia Soul
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/22/2019 Category: Service
Why I don't use the Puyallup dealer - if I can avoid it...
In all honesty, I have never been a fan of the service department at Puyallup Kia. The service tech I always seem to end up with is kind of a jerk, in a subtle way. It isn't what he says, but how he says it. I come out of there feeling as if I am considered a "dumb blonde or woman", as if I don't have an understanding about my car or what is wrong and needs to be done. Also, the last time I was there over 2 years ago, the tech was checking the tire pressure on on of my tires and was struggling with the valve cap. The tech that came in to tell me was a woman and told me of the issue and that the tech wanted to put regular caps on and replace the one's I purchased. I said no and that the cap wasn't on too tight as I did it myself. Went into the bay and lost and behold he got it off. I turned around to leave and promptly tripped over a pallet. Didn't fall, but could have.

Verified Customer
Puyallup, WA
Kia Soul
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2019 Category: Service
do not go here
they will take your money and ask you to send more and still not be able to fix your car my car has been there three for a misfire and I am out 1200 and with a car that still have is not fixed.

Verified Customer
Graham, WA
Kia Rondo
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2019 Category: Service
So disappointed!!!
Every trip to Kia Puyallup is a disappointment. Paid them to inspect and fix something, and they didn't fix the problem. Wanted to chat to someone about it and was totally ignored. Why have I gone back so many times? I've learned my lesson, won't be going back.

SL
SHANNON L.
Graham, WA
Kia Optima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/07/2019 Category: Service
Didn't get it fone
I left my car for a week for a couple recalls and light issues. Got a call from Andre told me about my fog light being melted he was to order part and have car done by Friday when I got back. When I got back the car was not done the fog light was not finished. This is absolutely ridiculous.

JJ
JENNIFER J.
Puyallup, WA
Kia Optima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/01/2019 Category: Service
Bad brake experience
Basic oil change & maintenance has been good so far, but I will Never have them do my brakes again. Went into service Not making any noise at all. After i approved them to do my brakes. They had my car for 24 hours. I'm very disappointed in the outcome, brakes are grinding & making popping sounds. Now i need a real shop ti do my brakes correctly.

HM
HENRY M.
Puyallup, WA
Kia Optima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/19/2019 Category: Service
Nope ..... Disgruntled
I have done all my service at Kia Puyallup day 1 after buying it from Car Pros Tacoma.

Great service till yesterday. Dont like dishonesty or upselling. I dont like oil on inside of my interior. New service sticker on floor. I asked car not to be washed, that I had done already, they washed.

Might just take to another dealership as well any future vehicle purchases.

MH
MARGIE H.
Sumner, WA
Kia Forte
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2019 Category: Service
Oil change
I was promised free oil changes for as long as I had vehicle. Did not happen plan to let everyone know KIA of Puyallup does not honor promises. Left message for sales to return call. I am still waiting

BY
BRENDA Y.
Puyallup, WA
Kia Forte
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/13/2019 Category: Service
Friendly Front Staff
Everything was great EXCEPT my window was left down on my car and my drivers seat is ruined.

Verified Customer
Renton, WA
Kia Soul
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2019 Category: Sales
Unhappy customer
I'm very unhappy with the car i got.
I feel like i got ripped off. They over charge for a ugly used car and said thats the only car i can get. The salesman hold on to my car keys on my trade in and made me feel like i couldn't leave. I dont recommend this place.