Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

817 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 9 days ago

Reviews


JM
JAY M.
BMW 750xi
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2017
Not so happy
When I initially brought my vehicle to notch road auto I was told by the staff that they could fix any car and that it didn't matter if it was a high end vehicle . At that time all I needed was an alignment and an oil change which they took care of . A few weeks later I scheduled a pcv valve replacement and after waiting for an hour the mechanic came out and told me that he ordered the wrong piece . When I tried to reschedule to get my vehicle fixed with the right piece I was given the run around for 2 weeks until finally I was told that that particular job would be too big for them to handle . I appreciated the honesty but they could've told me that initially. A few weeks later I went back to get a bulb replaced in my headlight and was met with reluctance . When I asked if it would be better if I had this done someplace else the gentleman at the desk replied , " yes . That job would be a pain in the ass " . Between my car and my wife's car I spent a good amount of money with notch road auto so I felt slighted to say the least .
Dan W. from Notch Road Auto Repair responded on 11/27/2017

Jay, I apologize you feel dissapointed with your service and would like to clairify your request with the pcv valve. I personally was the gentleman at the desk, and mechanic you spoke to regarding the replacement.
You requested for me to order the pcv valvue, without allowing my shop to do a proper diagnostic on your vehicle, as i stated was necessary. You didnt want to pay for it and assured you knew exactly what it was from a forum you read. You strickly wanted the part ordered and to be replaced. We followed your request, being the customer.
When my mechanic went to replace the part, due to three different engine design varations for your BMW, 750 XI, the part was incorrect. At which point you were not charged any labor, we apologized, and made efforts to re-order, and re-schedule. After re-scheduling you missed two appointments (canceled same day), and one today 11/27/17 for a three hour appointment. (NO CALL).
As the owner, indeed some vehicle repairs are harder than others, but I am specialized in mechanics, properly educated, and honest with all my customers. I have never turned a customers job away, unless it is dealer specific. . As for the headlight, we do not carry HID bulbs, and stated we could order it for you. 
I appreciate your business as a new customer since September, and hope this clarifys your review. We try to do our best, and give our customers 100% satisfaction. 


SC
Sara C.
Vermont
Toyota Sienna
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2017 Category: Service
Sara said there was no communication and she was not given options as to where to park her vehicle. They charged $55 a day for storage and they were the only ones to charge for a storage fee. She will not be going back to them.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 07/24/2017

I'm not sure what the low score and comment is for, but we run a legitimate towing and recovery business. We were called by the Vermont State Police to remove a totaled vehicle from the roadway on a Saturday. Customers son was driving and the vehicle was removed from the road way and brought back to our impound yard where we get $55 a day for storage due to the fact the vehicle was not drivable and could not be moved. Customer owed for the initial towing charge of $125 and 4 days of storage $220, We use a standard rate of $55 a day for storage like everyone else, this is nothing new and is clearly posted at our facility. I would also like to note the vehicle was not picked up till the fifth day which we did not charge for.

Respectfully
Dan Wyckoff   


PR
Pat R.
Vermont
Toyota Tacoma
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/23/2015 Category: Service
Pat said this business did not do anything to resolve his initial dissatisfaction, and he still feels the same way about them. He said they contacted him on the telephone, but did not do anything meaningful.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/23/2015 Category: Service
Pat said that he did not have a very good experience and so he would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 04/01/2015

I was made aware this low score was made due to a failed Vermont state inspection. Vehicle came to our shop for a inspection and the customer was advised the left front wheel bearing was loose and the right front headlight was cracked, customer was given an estimate for these repairs because they do not pass Vermont state inspection. I contacted the customer after receiving this low score and was told they had taken it to the Toyota dealership and Toyota put an inspection sticker on it without repairing the wheel bearing or the headlight, customer stated the dealer has always been really strict on inspections and feels we where trying to rip him off with unnecessary repairs. I tried to explain what Toyota did was wrong and unprofessional and driving with a loose wheel bearing puts everyone on the road at risk! We are very strict on fallowing the Vermont state inspection rules and I will be filing a formal complaint with DMV!


JN
JOSHUA N.
Cambridge, VT
Volvo XC90
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2014
Disappointed Service
Dirty tires thrown in car despite being asking twice for bags and then being told at the time of payment that $20 had been added to the bill for work that had been done after the fact. This is the second time this happened. Should have listened it my neighbor.
Dan W. from Notch Road Auto Repair responded on 11/22/2014

This customer was obviously looking for everything to complain about! First off this Customer brought tires already mounted on rims in the back of his Volvo, and let me add the entire trunk area had been lined in trash bags by the owner, one would assume in preparation for the DIRTY summer tires that are on the own rims to go back in. Owner sent his wife for this appointment and she never asked once for tire bags, I would know as the owner I checked her in and I did the work, we do not provide tire bags unless asked or you purchase new tires and with a trunk lined with trash bags covering everything in The back of the vehicle WHO WOULD HAVE THOUGHT!!!!!!' I new this review was coming, I have had issues with the customer in the past, and as you can see with ratings of 4 stars and 5 stars from other customer, I think we all know what is going on here!!!! 

and last but not least the $20 fee extra, well upon removing the winter tires from the back of the vehicle one of them was flat, found a nail in it, an arrogant mechanic would have ignored it filled it with air and sent them on there way! But we asked to fix it, the winter tire swap was $30 and the tire repair was $20 because it had to be dismounted, repaired, remounted, rebalanced and installed on the vehicle. 

We are talking a $54 bill total , our regular mount and balance is $69.21, I offered to refund his money if he was that dissatisfied and he said no. 

This day and age it's easier to write something degrading online about people or a business instead of coming in face to face and resolving issues like the old days. im not going to site here and have to respond to every comment because really it comes down to He Said She Said! 

And with that said, Joshua we will no longer provide our services to you. Thank you and have a nice day


AH
Alex H.
Cambridge, VT
Subaru Outback
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2014 Category: Service
Alex said the bill was more than the quote, they did unnecessary work. They broke something and they charge him for it. He is not recommending them for these reasons and will not be going back.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 05/30/2014

Good Morning Alex, Your vehicle came in for a standard Tire Mount & Balance and Oil Change which are pre-set prices here and a headlamp issue which you told us about at the time we scheduled your appointment. We did the tires and the oil change and then we looked into the headlight issue, which the left headlight did not work and the bulb was blown, the bulb was replaced but still did not work. It is our philosophy that we will futher investigate issues such as this to make certain that the repair you requested is righted before your automobile leaves our shop, hence the 1/2 hour labor charge to diagnose the electrical wiring issue affecting your auto headlamp. Your electrical wiring issue affecting your auto headlamp will need further investigation to solve the problem and your automobile will not pass State Inspection unless this wiring issue is diagnosed and solved. Unfortunately, based on your less than favorable review, it is our understanding that we will not have the privilege of solving that electrical wiring issue for you.

Sincerely,
Dan Wyckoff, Owner
Notch Road Auto Repair  

Dan W. from Notch Road Auto Repair responded on 05/30/2014

And a phone call would have been apprechiated if you where not happy with the service, but you did not make a phone call you just decided to ding me on this review site with lies about breaking things and doing service that wasn't required.

Dan W. from Notch Road Auto Repair responded on 05/30/2014

Which of course if i broke something I would admit to it and would have advised you, I did not break anything and i did not do any unnessary work.


CW
Christian W.
Vermont
Volvo XC90
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/05/2018 Category: Service
Christian said they did not do a good job. He stated he would recommend them for some services.
This review was collected via phone interview by Customer Research Inc.

DG
DAVID G.
Jeffersonville, VT
Toyota Prius
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2016
May not have repaired completely.
My sway links were replaced. I don't doubt they needed it. However, the noise that caused me to bring it in is still there.

EC
Emily C.
Subaru Forester
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/08/2013 Category: Service
Emily said she took her vehicle to this business for a repair and ended up paying for an estimate. She said she would not recommend them to others because they charged for the estimate and she does not believe that is good customer service. This business has a reputation for overcharging her.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 05/10/2013
I'M SORRY YOU FEEL A 1/2 HR OF MY TIME SHOULD BE FREE, BUT WHEN YOU MADE AN APPOINTMENT FOR A NOISE, I ADVISED YOU I WOULD HAVE TO TAKE A LOOK TO SEE WHAT EXACTLY IT IS SO I CAN GET YOU AN ACURATE PRICE. DO YOU GO TO THE DOCTORS WHEN YOUR SICK FOR A DIAGNOSIS AND EXPECT IT TO BE FREE??? HERE IS WHAT YOU TOLD ME- CUSTOMER REPORTS A/C NOT WORKING AND ENGINE HESITATES WHEN STARTING- FOUND A/C PUMP BEARING BAD, REMOVED PULLEY AND SPUN A/C COMPRESSOR BY HAND, INTERNAL OF COMPRESSOR DO NOT SHOULD GOOD- NEEDS NEW A/C COMPRESSOR- WHEN STARTING VEHICLE STARTER SOUNDS VERY POOR AND DOES HESITATE, CHECKED SPARK PLUGS AND FOUND THEM WORN OUT AND AS FAR AS A REPUTATION FOR OVER CHARGING YOU, YOU HAVE ONLY BEEN HERE ONCE BEFORE AND WE REPAIRED YOUR VEHICLE WHEN SOME OTHER SHOP MESSED IT UP, YOU WHERE HAPPY WITH THE REPAIRS THEN!! YOU KNOW ITS REALLY EASY TO BASH SOMEONE ON THE INTERNET, A PHONE CALL WOULD HAVE BEEN NICE. DAN
Dan W. from Notch Road Auto Repair responded on 05/10/2013
Looked up your past history here and this is what was done- CUSTOMER REPORTS DRIVERS WINDOW DOES NOT WORK- REMOVED INNER DOOR PANEL, TESTED DRIVERS WINDOW MOTOR, MOTOR HAD NO POWER GOING TO IT- TRACED ISSUE BACK TO A BROKEN WIRE IN THE DOOR WIRING HARNESS- REPAIRED HARNESS and CUSTOMER REPORTS OF A BEARING OR GRINDING NOISE FROM LEFT FRONT TIRE WHEN MAKING RIGHT FOUND LEFT FRONT ROTOR WITH A GRINDING GROVE ON THE INSIDE FACE WHERE SOMETHING WAS HITTING IT- LOOKS LIKE FRONT LEFT WHEEL BEARING WAS RECENTLY REPLACED AT ANOTHER SHOP AND THEY BENT TO BRAKE CALIPER MOUNTING POINTS ON STEERING KNUCKLE CAUSING BRAKE ROTOR TO TOUCH BRAKE CALIPER BRACKET WHEN TIRE IS BOLTED O

MB
Michael B.
Waterville, VT
Ford Escort
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/20/2012 Category: Service
Michael said the visit was okay, but he was not really impressed that he had to pay $35 and he failed on his inspection. He said this business looks nice and clean, but he wasn't impressed. He said he has had a lot of inspections, but he has never had to pay for a failed one.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 06/23/2012
Our rates for inspections are told to our customers up front. It is explained the charge is $35 pass or fail. A thorough inspection takes a minimum of 1/2 an hour. If for any reason your vehicle fails you need to pay for the time spent looking over the vehicle. This fee is waived once the vehicle is repaired, whether by our shop or somewhere else, the inspection will be given after repairs are proven. It's still valuable time taken away from others in need of repairs and money would not be made if fails were all free. Safety is our number one concern and in todays economy nothing is free.

AH
Abigail H.
Fairfax, VT
Volkswagen Jetta Sedan
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2018 Category: Service
Abigail said she had to pick her vehicle up from the business after 5:00 pm, so they left the keys in it for her. When she got to it, the battery was dead and the vehicle was dirty. Also, the steering wheel fluid was low, which it wasn't when she took it in.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 02/09/2018

Good Day Abigail, My apologizes on the vehicle battery being dead when you picked it up, I'm not sure why it was dead maybe a light got left on?? The vehicle did sit here for a month while we waited for you to make a decision to fix the vehicle after it was involved in a accident. As far as the vehicle being dirty and the power steering fluid being low, I'm not sure what you are referring to as far as the vehicle being dirty? this is Vermont and all vehicles are dirty right now with the winter months, the power steering we did not work on anything that pertained to the power steering fluid. I really would have appreciated a phone call with these concerns. 


AP
Allie P.
Vermont
Nissan Rogue
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/09/2017 Category: Service
Allie said this business does not call her when they are finished with the service most of the time. The front desk customer service lacks horribly. She has asked over the phone for them to check certain things but they were not checked . She would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 01/05/2018

Allie, 
As a customer who has only been to our shop Two Times, I apologize you feel your experience was poor. Your first visit was an Oil change, which was an hour as you were told when the vehicle was dropped off. As for your second visit, you were very clear that you wanted your Battery/Starter tested. Diagnostics are not free, nor at any auto repair shop you go to. When the vehicle was finished, you were contacted. When picking up the vehicle you felt it was unfair that you had to pay for the diagnostic. We were very thourough with all of you requests, and explaining the vehicle charges. The staff is very friendly, professional and thourough with all of our customers. Its unfortunate when cost is an issue, it turns to poor service and lack of customer service.


AR
ANA R.
Subaru Impreza Sedan
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2017
Review
The technicians were very nice on the phone and they took care of my car in a timely manner. However my car was left with grease on the floor and on a pair of mittens that happened to be in the car. It also had a very strong gasoline smell in the interior. I had asked for a quote for additional service which I did not receive and the cost quoted was much lower than it ended up being.

EM
ERIC M.
Jeffersonville, VT
Honda Civic
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/08/2016
.
The mechanic sent us out the door telling us that if the brakes felt funny we may have broken something in the pedal. Seems like when dealing with breaks this is something the mechanic should have determined before giving the car back to us. Not sure if they test drove it or not but not feeling safe or confident with this repair

SB
Sean B.
Vermont
Mercedes-Benz C300
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2016 Category: Service
Sean said during the service his front license plate frame was removed and was not put back.
This review was collected via phone interview by Customer Research Inc.

PF
PATRICIA F.
Honda Accord
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2016
Oil change...
I typically love Notch Road Auto! The service is quick and reliable, and the prices are pretty fair, but this time was a little disappointing. On my last visit, the mechanics left their hand prints in my car. They were on my driver side visor, ( black dirt/oil), and there were finger prints on the cloth above my driver door, right below the roof. My car is running perfectly, which is fantastic, however, the sloppy job is definitely not appreciated, and obviously noted.

MC
Michael C.
Jeffersonville, VT
Toyota Tundra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/06/2016 Category: Service
Michael said when he arrived at the business, no one acknowledged him when he pulled up.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 01/08/2016

We have a very friendly staff at Notch Road Auto.  We have service representatives and parts runners that are in and out of our building as well that are not part of our staff. It's not usually a business practice of ours to greet people outside of the building because we do run on a schedule and our mechanics are focused on the scheduled vehicles to get them out in a timely manor.  If you had said something to anyone on our staff, they would have definitely stopped, acknowledged or replied.  We apologize from our staff if that did not happen and guarantee once through the office doors you will be greeted in a welcoming manor. 


SD
Steve D.
Vermont
Toyota Tacoma
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2015 Category: Service
Steve said the service they gave was excellent but they added things on to the bill which he did not like. He suggested that customers be told at the beginning what the charge is going to be.
This review was collected via phone interview by Customer Research Inc.

BN
Benjamin N.
Vermont
Volvo 240
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/28/2015 Category: Service
Benjamin said he arrived late for his appointment with the business. He asked them if they had time to put the tires on his vehicle, they said yes. He waited for 20 minutes and then they said they would not have time to do it. Then they said they could put one of the tires on. He was frustrated, but they did work with him.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 06/05/2015

This was a New customer to our shop, the customer called and made the appointment that same day around 11 am, the appointment was for 4 pm for a 4 tire mount and balance. The customer and the vehicle arrived late at 4:30 pm on a Friday afternoon (with no Courtesy call to say he would be late), by the time it was unloaded from the flat bed it was 4:45 pm. We did not have enough time to do all 4 tires (which the customer was told when he arrived), we where able to get the one tire that was flat replaced and the customer back on the road for the weekend. We did work with this customer to get him back on the road, I could not help the time in which the customer and vehicle arrived!


DA
Diane A.
Cambridge, VT
Volkswagen Rabbit
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2014 Category: Service
Diane said her visit was fine but this time, the business could not fix what was wrong.
This review was collected via phone interview by Customer Research Inc.

DA
Diane A.
Cambridge, VT
Volkswagen Rabbit
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2014 Category: Service
Diane said this business went ahead with the work without calling her first.
This review was collected via phone interview by Customer Research Inc.
Dan W. from Notch Road Auto Repair responded on 06/21/2014

In response to Diane, there must have been miscommunication.  her previous visit she had blower motor issues.  She had us order the parts and had scheduled an appointment for the work to be done.  She then cancelled stating the next time she came in to do the work.    Some parts ordered are not able to be returned which was explained previously.  We apologize for the miscommunication, normally we do ask before doing any work on a customers vehicle.  We enjoy having Diane as a very friendly customer!


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