ReScore Reviews™ (2)
Jay, I apologize you feel dissapointed with your service and would like to clairify your request with the pcv valve. I personally was the gentleman at the desk, and mechanic you spoke to regarding the replacement.
You requested for me to order the pcv valvue, without allowing my shop to do a proper diagnostic on your vehicle, as i stated was necessary. You didnt want to pay for it and assured you knew exactly what it was from a forum you read. You strickly wanted the part ordered and to be replaced. We followed your request, being the customer.
When my mechanic went to replace the part, due to three different engine design varations for your BMW, 750 XI, the part was incorrect. At which point you were not charged any labor, we apologized, and made efforts to re-order, and re-schedule. After re-scheduling you missed two appointments (canceled same day), and one today 11/27/17 for a three hour appointment. (NO CALL).
As the owner, indeed some vehicle repairs are harder than others, but I am specialized in mechanics, properly educated, and honest with all my customers. I have never turned a customers job away, unless it is dealer specific. . As for the headlight, we do not carry HID bulbs, and stated we could order it for you.
I appreciate your business as a new customer since September, and hope this clarifys your review. We try to do our best, and give our customers 100% satisfaction.
I'm not sure what the low score and comment is for, but we run a legitimate towing and recovery business. We were called by the Vermont State Police to remove a totaled vehicle from the roadway on a Saturday. Customers son was driving and the vehicle was removed from the road way and brought back to our impound yard where we get $55 a day for storage due to the fact the vehicle was not drivable and could not be moved. Customer owed for the initial towing charge of $125 and 4 days of storage $220, We use a standard rate of $55 a day for storage like everyone else, this is nothing new and is clearly posted at our facility. I would also like to note the vehicle was not picked up till the fifth day which we did not charge for.
I was made aware this low score was made due to a failed Vermont state inspection. Vehicle came to our shop for a inspection and the customer was advised the left front wheel bearing was loose and the right front headlight was cracked, customer was given an estimate for these repairs because they do not pass Vermont state inspection. I contacted the customer after receiving this low score and was told they had taken it to the Toyota dealership and Toyota put an inspection sticker on it without repairing the wheel bearing or the headlight, customer stated the dealer has always been really strict on inspections and feels we where trying to rip him off with unnecessary repairs. I tried to explain what Toyota did was wrong and unprofessional and driving with a loose wheel bearing puts everyone on the road at risk! We are very strict on fallowing the Vermont state inspection rules and I will be filing a formal complaint with DMV!
This customer was obviously looking for everything to complain about! First off this Customer brought tires already mounted on rims in the back of his Volvo, and let me add the entire trunk area had been lined in trash bags by the owner, one would assume in preparation for the DIRTY summer tires that are on the own rims to go back in. Owner sent his wife for this appointment and she never asked once for tire bags, I would know as the owner I checked her in and I did the work, we do not provide tire bags unless asked or you purchase new tires and with a trunk lined with trash bags covering everything in The back of the vehicle WHO WOULD HAVE THOUGHT!!!!!!' I new this review was coming, I have had issues with the customer in the past, and as you can see with ratings of 4 stars and 5 stars from other customer, I think we all know what is going on here!!!!
and last but not least the $20 fee extra, well upon removing the winter tires from the back of the vehicle one of them was flat, found a nail in it, an arrogant mechanic would have ignored it filled it with air and sent them on there way! But we asked to fix it, the winter tire swap was $30 and the tire repair was $20 because it had to be dismounted, repaired, remounted, rebalanced and installed on the vehicle.
We are talking a $54 bill total , our regular mount and balance is $69.21, I offered to refund his money if he was that dissatisfied and he said no.
This day and age it's easier to write something degrading online about people or a business instead of coming in face to face and resolving issues like the old days. im not going to site here and have to respond to every comment because really it comes down to He Said She Said!
And with that said, Joshua we will no longer provide our services to you. Thank you and have a nice day
Good Morning Alex, Your vehicle came in for a standard Tire Mount & Balance and Oil Change which are pre-set prices here and a headlamp issue which you told us about at the time we scheduled your appointment. We did the tires and the oil change and then we looked into the headlight issue, which the left headlight did not work and the bulb was blown, the bulb was replaced but still did not work. It is our philosophy that we will futher investigate issues such as this to make certain that the repair you requested is righted before your automobile leaves our shop, hence the 1/2 hour labor charge to diagnose the electrical wiring issue affecting your auto headlamp. Your electrical wiring issue affecting your auto headlamp will need further investigation to solve the problem and your automobile will not pass State Inspection unless this wiring issue is diagnosed and solved. Unfortunately, based on your less than favorable review, it is our understanding that we will not have the privilege of solving that electrical wiring issue for you.
Dan Wyckoff, Owner
Notch Road Auto Repair
And a phone call would have been apprechiated if you where not happy with the service, but you did not make a phone call you just decided to ding me on this review site with lies about breaking things and doing service that wasn't required.
Which of course if i broke something I would admit to it and would have advised you, I did not break anything and i did not do any unnessary work.
Good Day Abigail, My apologizes on the vehicle battery being dead when you picked it up, I'm not sure why it was dead maybe a light got left on?? The vehicle did sit here for a month while we waited for you to make a decision to fix the vehicle after it was involved in a accident. As far as the vehicle being dirty and the power steering fluid being low, I'm not sure what you are referring to as far as the vehicle being dirty? this is Vermont and all vehicles are dirty right now with the winter months, the power steering we did not work on anything that pertained to the power steering fluid. I really would have appreciated a phone call with these concerns.
As a customer who has only been to our shop Two Times, I apologize you feel your experience was poor. Your first visit was an Oil change, which was an hour as you were told when the vehicle was dropped off. As for your second visit, you were very clear that you wanted your Battery/Starter tested. Diagnostics are not free, nor at any auto repair shop you go to. When the vehicle was finished, you were contacted. When picking up the vehicle you felt it was unfair that you had to pay for the diagnostic. We were very thourough with all of you requests, and explaining the vehicle charges. The staff is very friendly, professional and thourough with all of our customers. Its unfortunate when cost is an issue, it turns to poor service and lack of customer service.
We have a very friendly staff at Notch Road Auto. We have service representatives and parts runners that are in and out of our building as well that are not part of our staff. It's not usually a business practice of ours to greet people outside of the building because we do run on a schedule and our mechanics are focused on the scheduled vehicles to get them out in a timely manor. If you had said something to anyone on our staff, they would have definitely stopped, acknowledged or replied. We apologize from our staff if that did not happen and guarantee once through the office doors you will be greeted in a welcoming manor.
This was a New customer to our shop, the customer called and made the appointment that same day around 11 am, the appointment was for 4 pm for a 4 tire mount and balance. The customer and the vehicle arrived late at 4:30 pm on a Friday afternoon (with no Courtesy call to say he would be late), by the time it was unloaded from the flat bed it was 4:45 pm. We did not have enough time to do all 4 tires (which the customer was told when he arrived), we where able to get the one tire that was flat replaced and the customer back on the road for the weekend. We did work with this customer to get him back on the road, I could not help the time in which the customer and vehicle arrived!
In response to Diane, there must have been miscommunication. her previous visit she had blower motor issues. She had us order the parts and had scheduled an appointment for the work to be done. She then cancelled stating the next time she came in to do the work. Some parts ordered are not able to be returned which was explained previously. We apologize for the miscommunication, normally we do ask before doing any work on a customers vehicle. We enjoy having Diane as a very friendly customer!