Notch Road Auto Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

770 Reviews

ReScore Reviews™ (2)

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99% Would Recommend
Latest Review 5 days ago
Allie P. on 12/09/2017
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Allie said this business does not call her when they are finished with the service most of the time. The front desk customer service lacks horribly. She has asked over the phone for them to check certain things but they were not checked . She would not recommend for reasons stated.
Vehicle: Nissan Rogue
Category: Service
Service Date: 12/06/2017
Review Created: 12/09/2017
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 01/05/2018

Allie, 
As a customer who has only been to our shop Two Times, I apologize you feel your experience was poor. Your first visit was an Oil change, which was an hour as you were told when the vehicle was dropped off. As for your second visit, you were very clear that you wanted your Battery/Starter tested. Diagnostics are not free, nor at any auto repair shop you go to. When the vehicle was finished, you were contacted. When picking up the vehicle you felt it was unfair that you had to pay for the diagnostic. We were very thourough with all of you requests, and explaining the vehicle charges. The staff is very friendly, professional and thourough with all of our customers. Its unfortunate when cost is an issue, it turns to poor service and lack of customer service.

JAY M. on 11/20/2017
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"Not so happy "
When I initially brought my vehicle to notch road auto I was told by the staff that they could fix any car and that it didn't matter if it was a high end vehicle . At that time all I needed was an alignment and an oil change which they took care of . A few weeks later I scheduled a pcv valve replacement and after waiting for an hour the mechanic came out and told me that he ordered the wrong piece . When I tried to reschedule to get my vehicle fixed with the right piece I was given the run around for 2 weeks until finally I was told that that particular job would be too big for them to handle . I appreciated the honesty but they could've told me that initially. A few weeks later I went back to get a bulb replaced in my headlight and was met with reluctance . When I asked if it would be better if I had this done someplace else the gentleman at the desk replied , " yes . That job would be a pain in the ass " . Between my car and my wife's car I spent a good amount of money with notch road auto so I felt slighted to say the least .
Vehicle: BMW 750xi
Service Date: 11/06/2017
Review Created: 11/20/2017 07:04 AM
Dan W. at Notch Road Auto Repair responded on 11/27/2017

Jay, I apologize you feel dissapointed with your service and would like to clairify your request with the pcv valve. I personally was the gentleman at the desk, and mechanic you spoke to regarding the replacement.
You requested for me to order the pcv valvue, without allowing my shop to do a proper diagnostic on your vehicle, as i stated was necessary. You didnt want to pay for it and assured you knew exactly what it was from a forum you read. You strickly wanted the part ordered and to be replaced. We followed your request, being the customer.
When my mechanic went to replace the part, due to three different engine design varations for your BMW, 750 XI, the part was incorrect. At which point you were not charged any labor, we apologized, and made efforts to re-order, and re-schedule. After re-scheduling you missed two appointments (canceled same day), and one today 11/27/17 for a three hour appointment. (NO CALL).
As the owner, indeed some vehicle repairs are harder than others, but I am specialized in mechanics, properly educated, and honest with all my customers. I have never turned a customers job away, unless it is dealer specific. . As for the headlight, we do not carry HID bulbs, and stated we could order it for you. 
I appreciate your business as a new customer since September, and hope this clarifys your review. We try to do our best, and give our customers 100% satisfaction. 

Sara C. on 07/11/2017
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Sara said there was no communication and she was not given options as to where to park her vehicle. They charged $55 a day for storage and they were the only ones to charge for a storage fee. She will not be going back to them.
Vehicle: Toyota Sienna
Category: Service
Service Date: 07/10/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 07/24/2017

I'm not sure what the low score and comment is for, but we run a legitimate towing and recovery business. We were called by the Vermont State Police to remove a totaled vehicle from the roadway on a Saturday. Customers son was driving and the vehicle was removed from the road way and brought back to our impound yard where we get $55 a day for storage due to the fact the vehicle was not drivable and could not be moved. Customer owed for the initial towing charge of $125 and 4 days of storage $220, We use a standard rate of $55 a day for storage like everyone else, this is nothing new and is clearly posted at our facility. I would also like to note the vehicle was not picked up till the fifth day which we did not charge for.

Respectfully
Dan Wyckoff   

DANIELLE D. on 04/12/2017
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"Towing"
Prompt and professional. Wa waited 15 minutes for the truck. Took the car to the shop and repaired within two days. As soon as parts were in.
Vehicle: Subaru Impreza
Service Date: 04/10/2017
Review Created: 04/12/2017 02:48 AM
Kevin W. on 09/22/2015
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Kevin said the business ordered a part that he had to wait a week and a half on to arrive. When it did arrive, they informed him they needed to order the same part again. They informed him he needed rear brakes too. He likes the owner and the staff, but he thinks they are lacking in business along with experience. He will not be returning to this business.
Vehicle: Audi A6
Category: Service
Service Date: 09/18/2015
Review Created: 09/22/2015
This review was collected via phone interview by Customer Research Inc.
John H. on 07/22/2015
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John said he thinks this business is very pricey. That is why he would not recommend them to others,
Category: Service
Service Date: 07/08/2015
Review Created: 07/22/2015
This review was collected via phone interview by Customer Research Inc.
Pat R. ReScore Review on 04/03/2015
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Pat said this business did not do anything to resolve his initial dissatisfaction, and he still feels the same way about them. He said they contacted him on the telephone, but did not do anything meaningful.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 02/27/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.

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Pat said that he did not have a very good experience and so he would not recommend this business.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 02/27/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 04/01/2015

I was made aware this low score was made due to a failed Vermont state inspection. Vehicle came to our shop for a inspection and the customer was advised the left front wheel bearing was loose and the right front headlight was cracked, customer was given an estimate for these repairs because they do not pass Vermont state inspection. I contacted the customer after receiving this low score and was told they had taken it to the Toyota dealership and Toyota put an inspection sticker on it without repairing the wheel bearing or the headlight, customer stated the dealer has always been really strict on inspections and feels we where trying to rip him off with unnecessary repairs. I tried to explain what Toyota did was wrong and unprofessional and driving with a loose wheel bearing puts everyone on the road at risk! We are very strict on fallowing the Vermont state inspection rules and I will be filing a formal complaint with DMV!

JOSHUA N. on 11/21/2014
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"Disappointed Service"
Dirty tires thrown in car despite being asking twice for bags and then being told at the time of payment that $20 had been added to the bill for work that had been done after the fact. This is the second time this happened. Should have listened it my neighbor.
Vehicle: Volvo XC90
Service Date: 11/19/2014
Review Created: 11/21/2014 07:50 AM
Dan W. at Notch Road Auto Repair responded on 11/22/2014

This customer was obviously looking for everything to complain about! First off this Customer brought tires already mounted on rims in the back of his Volvo, and let me add the entire trunk area had been lined in trash bags by the owner, one would assume in preparation for the DIRTY summer tires that are on the own rims to go back in. Owner sent his wife for this appointment and she never asked once for tire bags, I would know as the owner I checked her in and I did the work, we do not provide tire bags unless asked or you purchase new tires and with a trunk lined with trash bags covering everything in The back of the vehicle WHO WOULD HAVE THOUGHT!!!!!!' I new this review was coming, I have had issues with the customer in the past, and as you can see with ratings of 4 stars and 5 stars from other customer, I think we all know what is going on here!!!! 

and last but not least the $20 fee extra, well upon removing the winter tires from the back of the vehicle one of them was flat, found a nail in it, an arrogant mechanic would have ignored it filled it with air and sent them on there way! But we asked to fix it, the winter tire swap was $30 and the tire repair was $20 because it had to be dismounted, repaired, remounted, rebalanced and installed on the vehicle. 

We are talking a $54 bill total , our regular mount and balance is $69.21, I offered to refund his money if he was that dissatisfied and he said no. 

This day and age it's easier to write something degrading online about people or a business instead of coming in face to face and resolving issues like the old days. im not going to site here and have to respond to every comment because really it comes down to He Said She Said! 

And with that said, Joshua we will no longer provide our services to you. Thank you and have a nice day

Alex H. on 05/28/2014
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Alex said the bill was more than the quote, they did unnecessary work. They broke something and they charge him for it. He is not recommending them for these reasons and will not be going back.
Vehicle: Subaru Outback
Category: Service
Service Date: 05/23/2014
Review Created: 05/28/2014
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 05/30/2014

Good Morning Alex, Your vehicle came in for a standard Tire Mount & Balance and Oil Change which are pre-set prices here and a headlamp issue which you told us about at the time we scheduled your appointment. We did the tires and the oil change and then we looked into the headlight issue, which the left headlight did not work and the bulb was blown, the bulb was replaced but still did not work. It is our philosophy that we will futher investigate issues such as this to make certain that the repair you requested is righted before your automobile leaves our shop, hence the 1/2 hour labor charge to diagnose the electrical wiring issue affecting your auto headlamp. Your electrical wiring issue affecting your auto headlamp will need further investigation to solve the problem and your automobile will not pass State Inspection unless this wiring issue is diagnosed and solved. Unfortunately, based on your less than favorable review, it is our understanding that we will not have the privilege of solving that electrical wiring issue for you.

Sincerely,
Dan Wyckoff, Owner
Notch Road Auto Repair  

Dan W. at Notch Road Auto Repair responded on 05/30/2014

And a phone call would have been apprechiated if you where not happy with the service, but you did not make a phone call you just decided to ding me on this review site with lies about breaking things and doing service that wasn't required.

Dan W. at Notch Road Auto Repair responded on 05/30/2014

Which of course if i broke something I would admit to it and would have advised you, I did not break anything and i did not do any unnessary work.

Emily C. on 05/08/2013
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Emily said she took her vehicle to this business for a repair and ended up paying for an estimate. She said she would not recommend them to others because they charged for the estimate and she does not believe that is good customer service. This business has a reputation for overcharging her.
Vehicle: Subaru Forester
Category: Service
Service Date: 05/03/2013
Review Created: 05/08/2013
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 05/10/2013
I'M SORRY YOU FEEL A 1/2 HR OF MY TIME SHOULD BE FREE, BUT WHEN YOU MADE AN APPOINTMENT FOR A NOISE, I ADVISED YOU I WOULD HAVE TO TAKE A LOOK TO SEE WHAT EXACTLY IT IS SO I CAN GET YOU AN ACURATE PRICE. DO YOU GO TO THE DOCTORS WHEN YOUR SICK FOR A DIAGNOSIS AND EXPECT IT TO BE FREE??? HERE IS WHAT YOU TOLD ME- CUSTOMER REPORTS A/C NOT WORKING AND ENGINE HESITATES WHEN STARTING- FOUND A/C PUMP BEARING BAD, REMOVED PULLEY AND SPUN A/C COMPRESSOR BY HAND, INTERNAL OF COMPRESSOR DO NOT SHOULD GOOD- NEEDS NEW A/C COMPRESSOR- WHEN STARTING VEHICLE STARTER SOUNDS VERY POOR AND DOES HESITATE, CHECKED SPARK PLUGS AND FOUND THEM WORN OUT AND AS FAR AS A REPUTATION FOR OVER CHARGING YOU, YOU HAVE ONLY BEEN HERE ONCE BEFORE AND WE REPAIRED YOUR VEHICLE WHEN SOME OTHER SHOP MESSED IT UP, YOU WHERE HAPPY WITH THE REPAIRS THEN!! YOU KNOW ITS REALLY EASY TO BASH SOMEONE ON THE INTERNET, A PHONE CALL WOULD HAVE BEEN NICE. DAN
Dan W. at Notch Road Auto Repair responded on 05/10/2013
Looked up your past history here and this is what was done- CUSTOMER REPORTS DRIVERS WINDOW DOES NOT WORK- REMOVED INNER DOOR PANEL, TESTED DRIVERS WINDOW MOTOR, MOTOR HAD NO POWER GOING TO IT- TRACED ISSUE BACK TO A BROKEN WIRE IN THE DOOR WIRING HARNESS- REPAIRED HARNESS and CUSTOMER REPORTS OF A BEARING OR GRINDING NOISE FROM LEFT FRONT TIRE WHEN MAKING RIGHT FOUND LEFT FRONT ROTOR WITH A GRINDING GROVE ON THE INSIDE FACE WHERE SOMETHING WAS HITTING IT- LOOKS LIKE FRONT LEFT WHEEL BEARING WAS RECENTLY REPLACED AT ANOTHER SHOP AND THEY BENT TO BRAKE CALIPER MOUNTING POINTS ON STEERING KNUCKLE CAUSING BRAKE ROTOR TO TOUCH BRAKE CALIPER BRACKET WHEN TIRE IS BOLTED O
Bennett H. on 04/05/2013
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Bennett said he went to this business for a presale exam and the business missed something that he thought was significant. He would not recommend this business based on this experience.
Vehicle: Ford Ranger
Category: Service
Service Date: 03/26/2013
Review Created: 04/05/2013
This review was collected via phone interview by Customer Research Inc.
Dan W. at Notch Road Auto Repair responded on 04/10/2013
We checked over this vehicle for the previous owner, and found issues listed below, this customer fixed some of these issue but due to the lack of funds he did not finish the work. If there was another issue we were not made aware and did not have a chance to address the issue. Here are the issues we identified: FOUND BOTH FRONT UPPER BALL JOINTS BAD, LEFT OUTER STEERING TIE ROD END BAD, EXHAUST PIPE GASKET MISSING AND TAIL PIPE LOOSE IN CONNECTION TO MUFFLER, MUFFLER HAS NO HANGER, CHECK ENGINE LIGHT ON CODE P1457 AND P1400 SET.
Bill S. on 01/15/2018
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Bill said the employees got him back out on the road and he was happy with their service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 01/12/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Dominic T. on 01/13/2018
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Spoke with Cat. She said the people were really nice. They gave them a ride when their vehicle broke down. They provided frequent status updates.
Vehicle: Jeep Liberty
Category: Service
Service Date: 01/05/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Matt C. on 01/13/2018
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Matt said the employees were honest with him and confirmed his need for a new alternator.
Vehicle: Acura MDX
Category: Service
Service Date: 01/09/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Ben W. on 01/10/2018
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Ben said he would recommend this business for service.
Vehicle: Buick LeSabre
Category: Service
Service Date: 12/13/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
David K. on 01/06/2018
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David said the staff done him good. They never overcharge, and they went out of their way for him.
Vehicle: Ford Escape
Category: Service
Service Date: 12/11/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Oscar Z. on 01/06/2018
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Oscar said the advice the staff members gave was solid and the service was efficient.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/02/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Pete D. on 01/03/2018
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Pete said everything went great. They had a spot available to see him on New Year's day, and they had him out the next day.
Vehicle: Subaru Forester
Category: Service
Service Date: 12/22/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Andreau M. on 12/20/2017
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Andrew said they did a pretty good job.
Vehicle: Subaru Forester
Category: Service
Service Date: 12/18/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Bill H. on 12/12/2017
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Bill said the business did what was needed.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 12/07/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
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