Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

284 Reviews

99% Would Recommend
Latest Review about 4 hours ago

Reviews


CR
CATHY R.
Plymouth, MA
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2019
Trumped up prices
Wanted to charge my daughter 82.00 for I one inch round reflector. Ridiculous, I’ll never go back again. Went there for years but this is wrong.
Dave G. from Cape Auto Repair responded on 03/04/2019

We must adhere to the state of Massachusetts Department of Motor Vehicles guidelines for Inspections on safety related items. This particular vehicle involves excess labor to access lens replacement in question due to vehicle design. The Registry views a cracked lens as a safety issue and therefore cause for inspection failure. The estimate furnished to the client was accurate. Unfortunately, when people fail inspection, they can tend to leave a low review. We stand by our quote, our work, and have done so for over 67 years.


Verified Customer
West Yarmouth, MA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/15/2019
Pushing unnecessary sale for registration sticker
First time going to this place and it's for sure is my last. Figured I'd stop in for a quick registration sticker and they ended up giving me a rejection because of a "chip" on one of my rims and a "tie rod" that needed replacing. I was quickly skeptical due to the fact that I just so happend to recently have replaced my tie rod so instantly I felt played. Instantly offered me an estimate for the work to be done, of course I declined and went elsewhere. All in all just felt taken advantage of.
Dave G. from Cape Auto Repair responded on 01/21/2019

Cape Auto always strives to give high quality service, We in no way ever sell services not needed. That being said, if you look at the majority of our reviews, you will see we get glowing testimonials, especially for stickers from most customers. We have been in business for over 60 years, that doesn't happen by selling unneeded services. We are bound by the state to do the sticker properly and follow the Mass. Registry's guidelines for failure. Sometimes, when a person's vehicle fails, they can take it out on us.


JS
JOHN S.
Plymouth, MA
Dodge Journey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/09/2019
Job
Good work and good customer service but they are overpriced.
Dave G. from Cape Auto Repair responded on 02/13/2019

First and foremost, we make it a practice to submit an estimate for approval before the work is done. That being said, if the customer did not like the price, why did they have us do the work? Secondly, price can be a very subjective thing, like comparing apples and oranges, there are many grades of parts, including good, better and best. We use the best NAPA auto parts available for several reasons: We warranty our work, 2 years/24,000 miles parts and labor. Brakes are a safety item, therefore for liability concerns we see no reason to skimp with subpar parts. Lastly, we don’t want comebacks if it can be avoided, no one is happy when we have to tie up a vehicle twice. Also, we biannually do a competitive analysis of our direct competitors and we know what everyone else charges, and we are not the least, or the most expensive.  I am pleased that the customer liked our customer service and our competent work, but as I said, price is subjective.


DC
DAN C.
Plymouth, MA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019
2019 SUBRU
THIS WAS INSPECTION FOR 2019 SUBARU WHICH REPLACE 2014 SUBARU. ALWAYS A PLEASURE TO DEAL WITH CAPE AUTO

DAN CASH

Verified Customer
Kingston, MA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2018
Always reliable
Always reliable service in a timely manner

CH
CATHERINE H.
Plymouth, MA
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018
Very Efficient great very nice customer service
A place where you can trust.

DC
DAN C.
Plymouth, MA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018
Cape Auto
Missed Dave lunch-Always a great place

CS
Curran S.
Plymouth, MA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
Curran said he had good service.
This review was collected via phone interview by Customer Research Inc.

GM
GRACE M.
Plymouth, MA
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018
Professional, good customer service
Happy with the work.

JD
JOHN D.
Plymouth, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Great Service
Always happy with job well done and outstanding service.

EF
EVA F.
Plymouth, MA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Reliable, friendly and trustworthy services!
Super friendly staff, very accommodating and the service is quick and efficient! I have used Cape Auto for regular car maintenance and after an accident and the experiences are always positive! Highly recommend.

BR
BARBARA R.
Duxbury, MA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
CUSTOMER SERVICE
The customer service at Cape Auto is unmatchable! Mark and Herb went completely out of their way to help me find a missing cell phone. Yes, you can get a good oil change just about anywhere -- but you will never get the warmth & service from anywhere else.

SD
SUZANNE D.
Plymouth, MA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019
Quick Professional Service
I always have a great experience with Cape Auto. They are fast, have professional and very friendly staff and the prices are great. Such a well run business. I highly recommend it!

LH
LINDA H.
Plymouth, MA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
“Above the norm” customer service
Cape Auto goes above and beyond to provide exceptional customer service. Delivery service to my office makes service interruptions easy to manage. Overall it is nice to have an auto repair station I can trust.

KG
KERRY G.
Plymouth, MA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Good to Work With
Easy in/easy out! Very accommodating, especially for willingness to provide a loaner if needed!

DM
DANA M.
Duxbury, MA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Oil change
Faster than I expected. Employees are always professional and friendly.

Verified Customer
Plymouth, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Quick & friendly service for state inspection
Thanks!

LC
LINDA C.
Plymouth, MA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Professional
Done on time

BH
Bill H.
Plymouth, MA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Bill said the staff has great follow through and always gets the service done on time.
This review was collected via phone interview by Customer Research Inc.

JA
JOHN/PAULA A.
Carver, MA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
The people.
Went in for new sticker. Everyone was friendly, helpful and efficient. Next time I’ll call ahead so David can cook my lunch. No wonder everyone is always so happy.