Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

497 Reviews

99% Would Recommend
Latest Review about 4 hours ago

Reviews


Verified Customer
Plymouth, MA
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/14/2019
Wait time was double what I was told when arrived.
Was told it would be 45 minutes for an inspection sticker, and it took 1 hour 30 minutes. My car wasn’t taken in for the inspection until I asked about it, after already waiting for an hour. Never offered a water or anything while waiting. One positive, employees in waiting area were friendly.

CR
CATHY R.
Plymouth, MA
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2019
Trumped up prices
Wanted to charge my daughter 82.00 for I one inch round reflector. Ridiculous, I’ll never go back again. Went there for years but this is wrong.
Dave G. from Cape Auto Repair responded on 03/04/2019

We must adhere to the state of Massachusetts Department of Motor Vehicles guidelines for Inspections on safety related items. This particular vehicle involves excess labor to access lens replacement in question due to vehicle design. The Registry views a cracked lens as a safety issue and therefore cause for inspection failure. The estimate furnished to the client was accurate. Unfortunately, when people fail inspection, they can tend to leave a low review. We stand by our quote, our work, and have done so for over 67 years.


Verified Customer
West Yarmouth, MA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/15/2019
Pushing unnecessary sale for registration sticker
First time going to this place and it's for sure is my last. Figured I'd stop in for a quick registration sticker and they ended up giving me a rejection because of a "chip" on one of my rims and a "tie rod" that needed replacing. I was quickly skeptical due to the fact that I just so happend to recently have replaced my tie rod so instantly I felt played. Instantly offered me an estimate for the work to be done, of course I declined and went elsewhere. All in all just felt taken advantage of.
Dave G. from Cape Auto Repair responded on 01/21/2019

Cape Auto always strives to give high quality service, We in no way ever sell services not needed. That being said, if you look at the majority of our reviews, you will see we get glowing testimonials, especially for stickers from most customers. We have been in business for over 60 years, that doesn't happen by selling unneeded services. We are bound by the state to do the sticker properly and follow the Mass. Registry's guidelines for failure. Sometimes, when a person's vehicle fails, they can take it out on us.


Verified Customer
Plymouth, MA
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/03/2019
Mixed review
I went to Cape Auto for an inspection. The facility is nice and customer service was good dropping it off. Since there were customers in line ahead of me I left my car there and asked them to call when it was done. I never received a call and ended up going back on my own to find that it was done. The girl at the desk began processing payment and I read on the paperwork that my inspection failed (because of a faded license plate). I have never received a rejection sticker so I had to ask about how long I had to come back, payment, etc. Not the biggest deal but since I went there for that service, it would have been nice for someone to tell me that it failed and what the process was. Instead the girl at the desk just asked for payment.

PS
PETER S.
Plymouth, MA
Chevrolet Cruze
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2019
Oil Change and Tire Rotation
Service was great and efficient, but I have to say I was a bit disappointed in the cost. We have have brought my daughter's car to NTB several times for an oil change and tire rotation, and it usually costs $60(ish). Paying over $120 for the same service seems crazy. We will probably not be bringing our cars back there for this standard service...not for this price difference.


Thanks!
Mark M. from Cape Auto Repair responded on 05/24/2019

Hello Peter,

 

I am sorry for your disappointment in the cost of your recent service. However I do not believe you are comparing like items. We make it a practice to both rotate AND balance the wheels as a package. We have found this limits the issues that can result in a bumpy ride when just performing the tire rotation. This practice has worked well for our customers and we continue to do so as protocol to ensure smooth rides and satisfaction. I hope you can see the value of this service, and will give us another try in the near future; I am mailing a $10 coupon for future use.  Thank you.

Mark


JS
JOHN S.
Plymouth, MA
Dodge Journey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/09/2019
Job
Good work and good customer service but they are overpriced.
Dave G. from Cape Auto Repair responded on 02/13/2019

First and foremost, we make it a practice to submit an estimate for approval before the work is done. That being said, if the customer did not like the price, why did they have us do the work? Secondly, price can be a very subjective thing, like comparing apples and oranges, there are many grades of parts, including good, better and best. We use the best NAPA auto parts available for several reasons: We warranty our work, 2 years/24,000 miles parts and labor. Brakes are a safety item, therefore for liability concerns we see no reason to skimp with subpar parts. Lastly, we don’t want comebacks if it can be avoided, no one is happy when we have to tie up a vehicle twice. Also, we biannually do a competitive analysis of our direct competitors and we know what everyone else charges, and we are not the least, or the most expensive.  I am pleased that the customer liked our customer service and our competent work, but as I said, price is subjective.


Verified Customer
Plymouth, MA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2019
inspection sticker
very good, courteous service

Verified Customer
Plymouth, MA
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019
Vehicle Service
Cape Auto is thorough, communicates well, and does their job in a professional manner. I’d probably give them 5 stars but I was expected pay for repairs and excellent service.

RG
ROBIN G.
Plymouth, MA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019
Good Prices and Thorough Service
Multiple problems were discovered when I brought my car in because the front wheel was making a noise. I was grateful that all of the issues were discovered before things got worse, and I am confident that I can drive safely for some time to come.

During the process, I spoke with Danielle, who carefully told me each item that would be on my bill. I was able to research average prices online, and I found out that ALL of the prices for parts were at the low average end, as was the cost for labor.

Although the repair took a lot longer than I was originally told because a part had to be ordered, I was offered a free loaner car for the entire time if I needed it, and I appreciated that. Everyone was very kind and professional, and I learned that you HAVE to set your emergency brake every day in some makes of cars in order to lubricate your rear brakes.

DC
DAN C.
Plymouth, MA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019
2019 SUBRU
THIS WAS INSPECTION FOR 2019 SUBARU WHICH REPLACE 2014 SUBARU. ALWAYS A PLEASURE TO DEAL WITH CAPE AUTO

DAN CASH

Verified Customer
Kingston, MA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2018
Always reliable
Always reliable service in a timely manner

CH
CATHERINE H.
Plymouth, MA
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018
Very Efficient great very nice customer service
A place where you can trust.

DC
DAN C.
Plymouth, MA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018
Cape Auto
Missed Dave lunch-Always a great place

CS
Curran S.
Plymouth, MA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Service
Curran said he had good service.
This review was collected via phone interview by Customer Research Inc.

GM
GRACE M.
Plymouth, MA
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018
Professional, good customer service
Happy with the work.

PM
PAUL M.
Plymouth, MA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Great customer service
Great customer service and friendly atmosphere.

CS
CHRISTINE S.
Plymouth, MA
MINI Cooper Countryman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Professional and Excellent Service!
Everyone is so attentive and professional!

RR
RENEE R.
Plymouth, MA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019
Very trustworthy
I always feel comfortable bringing my cars in to be serviced. They go and above and beyond with their service and their pricing is very fair. Thanks Cape Auto for another great experience!!

PM
PEG/GARY M.
Plymouth, MA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Reliability.
I always feel like I can trust this company.

DM
DANIEL M.
Plymouth, MA
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
The people first, top notch service second
Service is fast and professional. The people are pleasant to deal with and are knowledgeable. I have used Cape Auto for many years and would recommend them to anyone.