Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

497 Reviews

99% Would Recommend
Latest Review about 4 hours ago

Reviews


Verified Customer
Plymouth, MA
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/03/2019
Mixed review
I went to Cape Auto for an inspection. The facility is nice and customer service was good dropping it off. Since there were customers in line ahead of me I left my car there and asked them to call when it was done. I never received a call and ended up going back on my own to find that it was done. The girl at the desk began processing payment and I read on the paperwork that my inspection failed (because of a faded license plate). I have never received a rejection sticker so I had to ask about how long I had to come back, payment, etc. Not the biggest deal but since I went there for that service, it would have been nice for someone to tell me that it failed and what the process was. Instead the girl at the desk just asked for payment.

Verified Customer
Plymouth, MA
Chevrolet Tahoe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/14/2019
Wait time was double what I was told when arrived.
Was told it would be 45 minutes for an inspection sticker, and it took 1 hour 30 minutes. My car wasn’t taken in for the inspection until I asked about it, after already waiting for an hour. Never offered a water or anything while waiting. One positive, employees in waiting area were friendly.

CR
CATHY R.
Plymouth, MA
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2019
Trumped up prices
Wanted to charge my daughter 82.00 for I one inch round reflector. Ridiculous, I’ll never go back again. Went there for years but this is wrong.
Dave G. from Cape Auto Repair responded on 03/04/2019

We must adhere to the state of Massachusetts Department of Motor Vehicles guidelines for Inspections on safety related items. This particular vehicle involves excess labor to access lens replacement in question due to vehicle design. The Registry views a cracked lens as a safety issue and therefore cause for inspection failure. The estimate furnished to the client was accurate. Unfortunately, when people fail inspection, they can tend to leave a low review. We stand by our quote, our work, and have done so for over 67 years.


JS
JOHN S.
Plymouth, MA
Dodge Journey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/09/2019
Job
Good work and good customer service but they are overpriced.
Dave G. from Cape Auto Repair responded on 02/13/2019

First and foremost, we make it a practice to submit an estimate for approval before the work is done. That being said, if the customer did not like the price, why did they have us do the work? Secondly, price can be a very subjective thing, like comparing apples and oranges, there are many grades of parts, including good, better and best. We use the best NAPA auto parts available for several reasons: We warranty our work, 2 years/24,000 miles parts and labor. Brakes are a safety item, therefore for liability concerns we see no reason to skimp with subpar parts. Lastly, we don’t want comebacks if it can be avoided, no one is happy when we have to tie up a vehicle twice. Also, we biannually do a competitive analysis of our direct competitors and we know what everyone else charges, and we are not the least, or the most expensive.  I am pleased that the customer liked our customer service and our competent work, but as I said, price is subjective.


Verified Customer
West Yarmouth, MA
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/15/2019
Pushing unnecessary sale for registration sticker
First time going to this place and it's for sure is my last. Figured I'd stop in for a quick registration sticker and they ended up giving me a rejection because of a "chip" on one of my rims and a "tie rod" that needed replacing. I was quickly skeptical due to the fact that I just so happend to recently have replaced my tie rod so instantly I felt played. Instantly offered me an estimate for the work to be done, of course I declined and went elsewhere. All in all just felt taken advantage of.
Dave G. from Cape Auto Repair responded on 01/21/2019

Cape Auto always strives to give high quality service, We in no way ever sell services not needed. That being said, if you look at the majority of our reviews, you will see we get glowing testimonials, especially for stickers from most customers. We have been in business for over 60 years, that doesn't happen by selling unneeded services. We are bound by the state to do the sticker properly and follow the Mass. Registry's guidelines for failure. Sometimes, when a person's vehicle fails, they can take it out on us.


JW
JEFFERY W.
Plymouth, MA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Great People!!
Mark and Herb were terrific to deal with!..Cape Auto went the extra mile to repair my car.
They treated me like family and
displayed true honesty and integrity ..I'll trust Cape Auto with my car anytime!!...Loyalty is very important to me and they have definitely earned mine!!....,THANKS GUYS
JEFF W.

PM
PAUL M.
Plymouth, MA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Great customer service
Great customer service and friendly atmosphere.

CS
CHRISTINE S.
Plymouth, MA
MINI Cooper Countryman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Professional and Excellent Service!
Everyone is so attentive and professional!

RR
RENEE R.
Plymouth, MA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019
Very trustworthy
I always feel comfortable bringing my cars in to be serviced. They go and above and beyond with their service and their pricing is very fair. Thanks Cape Auto for another great experience!!

PM
PEG/GARY M.
Plymouth, MA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Reliability.
I always feel like I can trust this company.

DM
DANIEL M.
Plymouth, MA
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
The people first, top notch service second
Service is fast and professional. The people are pleasant to deal with and are knowledgeable. I have used Cape Auto for many years and would recommend them to anyone.

CM
CARLA M.
Plymouth, MA
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Very friendly.
Everyone there was so polite, I would definitely bring my car back and refer this place to everyone, it's a nice clean friendly environment.

DB
DAVE B.
Plymouth, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Great experience
Mark was very helpful and professional as usual.
Always a great experience!

This review is actually by Christine Boe not Dave :)

KK
KIERAN K.
Plymouth, MA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Service
Really loved that you do rides to the house when the car is being worked on. Shows you go the extra mile (literally) when it comes to good customer service and I appreciated that.

MD
MIKE D.
Plymouth, MA
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Thank you
Thank you to Mark and the team for another seamless transaction, you guys are the best.

LF
LEA F.
Plymouth, MA
Lexus LS 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Friendly, knowledgeable, professional service
I was surprised that when it was discovered it would take longer than expected, I was allowed to borrow one of your cars to meet an important deadline. Over and above...you have a customer for life.

SM
STAN M.
Duxbury, MA
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Professional, cost effective & timely service
A professional, trustworthy and efficient operation. Highly recommended.

KM
KYLIE M.
Plymouth, MA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Great
Everyone is so nice and friendly! I know nothing abut cars, and they take time to help me understand.

Verified Customer
Plymouth, MA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Excellent Car Service!
The people that work at Cape Auto are extremely nice and accommodating. I used the complimentary transportation when I dropped off my car. Great service!

SA
SUSAN A.
Plymouth, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Courtesy and attention to detail
Complete satisfaction with Cape Auto’s work.