Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

247 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


RM
Rodney M.
TX
Lincoln Town Car
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2012 Category: Service
Rodney said this business took 6 months to repair his vehicle, so he would not recommend them to others. He chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

MR
Martin R.
Chevrolet Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2012 Category: Service
Martin said he didn't like the service this business provided. He said he had to take his vehicle back in.
This review was collected via phone interview by Customer Research Inc.

LJ
Lauren J.
Volkswagen Jetta
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2012 Category: Service
Lauren said the business did not fix the issue of her vehicle shutting down when accelerating. She said she has contacted the business and plans take her vehicle back in the near future.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
Chrysler Town
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2012 Category: Service
Bill said that this visit seemed to take a little longer than he would have liked to get started on the work. His advisor said that he was swamped with work.
This review was collected via phone interview by Customer Research Inc.

RD
Ryan D.
Elkhart, IN
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/09/2012 Category: Service
Ryan said his experience was good, but he will have to bring his vehicle back in for a third time. He said that it is not this facility's fault, his vehicle just needed more work. He chose not to elaborate about the issue his vehicle is having.
This review was collected via phone interview by Customer Research Inc.

JP
Jordan P.
Texas
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Jordan said the staff were really good and the service was good, however, the prices were a little high.
This review was collected via phone interview by Customer Research Inc.

GG
Ginger G.
Texas
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2018 Category: Service
Ginger said she will be calling the business because she has an oil leak underneath her vehicle.
This review was collected via phone interview by Customer Research Inc.

NH
Ned H.
Lubbock, TX
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2018 Category: Service
Ned said the employees did a great job on his vehicle. He was very satisfied with everything.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Texas
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
David said he takes all his vehicles to his mechanic at this business. His experiences with them have been good.
This review was collected via phone interview by Customer Research Inc.

IK
Ingrid K.
Lubbock, TX
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2017
Pleased.
Honda Pilot 2009. Battery would not hold a charge. First time I took it in, they saw that the battery was bad. So I paid them for a new battery. Drove all day, but noticed air not blowing in the front part of the cabin cool. The next day, battery was dead. So I took it back. They called me the next day and said it seemed the passenger side vanity mirror was sticking on, they also checked the ac and said it needed new valve rings to be replaced. Did that and it worked fine. Drove it all day. Next morning car wouldn't start. Took it in once again. This time I let them keep it for a few days to make sure once they found the issue, it would start again after setting a couple days. They found that the air compressor clutch was stuck and keep pulling on the battery even when the car was off. Now, after a few days of letting it sit there, I called and they said it started right off. Yay. Sometimes they just need continue to check to find the specific problem. For now, it seems to be fixed. I am pleased with the way I was treated and how they were willing to work until they found out what was causing the problem.

CH
Craig H.
TX
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2012 Category: Service
Craig said this business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

DB
Dennis B.
TX
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2012 Category: Service
Dennis said his check engine light is coming on and Williams Automotive Repair couldn't find the problem.
This review was collected via phone interview by Customer Research Inc.

JD
Julie D.
Saturn Ion 2
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2012 Category: Service
Julie said she is still having problems with the driver's side blinker, but she did not elaborate further.
This review was collected via phone interview by Customer Research Inc.

RM
Rebecca M.
Lubbock, TX
Chrysler Town
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2012 Category: Service
Rebecca said the brakes are squeaking and will have to take her vehicle back.
This review was collected via phone interview by Customer Research Inc.

MD
Michael D.
TX
Mazda MX-6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2012 Category: Service
Michael said it took a little longer than he anticipated to get his vehicle serviced at this establishment.
This review was collected via phone interview by Customer Research Inc.

JN
Jason N.
TX
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2012 Category: Service
Jason said their price is as expected. He was disappointed, though, that they forgot to do an oil change.
This review was collected via phone interview by Customer Research Inc.

RF
Robby F.
TX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2012 Category: Service
Robby said they got the work done right, but the parts were expensive.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
TX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2012 Category: Service
Joe said the service was good.
This review was collected via phone interview by Customer Research Inc.

AC
Austin C.
Texas
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Austin said since his vehicle got fixed at this business he hasn't had any more problems with his vehicle overheating, his vehicle levels out so he knows this business did a good job.
This review was collected via phone interview by Customer Research Inc.

DP
Dan P.
Texas
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Dan said he has no problems with the business, they give him great professional service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 247 in total