Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1235 Reviews

100% Would Recommend
Latest Review about 6 hours ago

Reviews


TF
Tom F.
Henderson, NV
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016
Pickup repair
Quick, convenient, good work.
Dave B., Owner from The Muffler Shop responded on 12/21/2016

Hello Tom,

We're happy to hear the work on your truck went as expected.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

CS
Carol S.
Henderson, NV
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2016
Everyone is great
Everyone at this establishment is above and beyond as far as their attitude, caring about people and making everyone know they are in good hands.

CS
Carol S.
Henderson, NV
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2016
Great crew, great boss
Yawn, yawn, yawn. Having to get up early. Again on Monday. Let us keep our fingers crossed. Those guys in Texas should have to ship(and pay for) over night shipment.

GK
George K.
Henderson, NV
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2015 Category: Service
George said the service was fine and good, but their prices are up there with the dealerships. He would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner from The Muffler Shop responded on 03/03/2015

Hi George,

We appreciate your candor and understand how you feel about service pricing, there is some "sticker shock" for all of us.  Our goal is 5-star reviews and you being comfortable recommending us to your friends and family.  Since that is not the case I would like to invite you to contact me directly to discuss what we need to do to make that happen for you.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014 Small Business Customer Service Award.

JW
Jim W.
Henderson, NV
Oldsmobile Intrigue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2014 Category: Service
Jim said this business charged him $187 to diagnose the problem with his air conditioner. They told him it would cost $2,000 to fix it. He telephoned Napa and they told him a new compressor cost $400 or a little less for a rebuilt one. They told him it would be 5 hours labor, and $1,500 for labor was way out of line. The staff was polite, nice, and courteous. He will not use them again in the future. He would not recommend them due to the reasons already stated.
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner from The Muffler Shop responded on 07/28/2014

Jim, as always when information about our repair shop goes out over the web we would like everyone to hear both sides of the story.

When you first brought in your 2000 Oldsmobile on May 6, 2014, your A/C system was completely empty. We charged your system with nitrogen and found no visible leaks. Jerry’s recommendations were: “Charge system and add florescent dye so any traceable leaks could be found if the system stopped working, return in two weeks for dye test”. You agreed and we performed the service. That is what we charged you $187.25 for, labor, Freon and florescent dye. You left very happy with you’re A/C system blowing 40 degree air from the vents.

When you returned nine weeks later with you’re A/C not working again, we performed the UV Light test and found signs of leakage from the compressor. The estimate Jerry gave you to repair your system included much more than just a compressor from NAPA. We would have replaced all related parts affected by the failure of your compressor running low on refrigerant and oil; this is the only way we can stand behind the system with a 30,000 mile/30 month nationwide warranty.

If you had wanted just a compressor replaced we could have recommended many shops that will do just that. If a compressor only is replaced, you will be having A/C problems in the near future if you still own your vehicle.

Jim, if your system had kept working like a lot of systems do when we perform this service. You would be telling everyone how happy you were with us and that it only cost $187.25 to repair your fourteen year old A/C system. I hope this clears up any misunderstanding about your bill and the estimate Jerry gave you.

Thank you for your kind words about how polite, nice and courteous our staff was. Those are the only things we can control. Price is controlled by the world in which we all live. Thank you very much for letting everyone hear both sides of the story and as always I am available if you have any questions.

Respectfully,

Dave Beason


RA
Richard A.
Henderson, NV
Toyota RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/19/2013
Tie rod replacement
My friends told me I paid to much so I went on a web site called auto md and said the fair price should have been around 700-750
Dave B., Owner from The Muffler Shop responded on 08/19/2013

Richard,

Thank you for bringing this to my attention. 

After reviewing the work order I noticed that the service writer has billed labor for inner and outer tie rod ends. When doing all four tie rod ends at once the labor should have only been billed out for the inner tie rods. Your total bill including alignment and tax should have been $710.98. Give me a call so we can arrange how you would like your credit of $115.63 arranged. Thank you, Dave B.


RC
Rich C.
Ford F-250 Super Duty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Super Happy!
My first oil change on my new 2019 F250 Diesel. About 50 less than Jiffy Lube and even lower than Dealer! Great job guys!

RB
Ray B.
Henderson, NV
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
2007 Ford Ranger
Many appreciative Thanks for checking for a possible fuel leak and fumes. Fortunately, none were found and my concern was relieved. Super, reliable Customer Service at its best!!

RS
Roland S.
Henderson, NV
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Professional and trustworthy
The Muffler shop is consistently professional and trustworthy! No matter what needs to be repaired or maintained, I receive exactly what the vehicle needs. No up-charging or unneeded repairs. These guys know how to do business long term in our community !

KW
KIm W.
Henderson, NV
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
FRIENDLY, FAST, FAIR !
Always top notch service! We take all four of our vehicles there for EVERYTHING!!
Dave B., Owner from The Muffler Shop responded on 07/05/2019

Only four!!! LOL
Thank you Kim for all your support and especially the kind words.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

JL
Jenna L.
Henderson, NV
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Great place
Very friendly, great prices
Dave B., Owner from The Muffler Shop responded on 07/05/2019

Thank you Jenna, always enjoy hearing from our first time customers. Give us a call whenever you are in need of any vehicle repairs or maintenence.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

KD
Karen D.
Henderson, NV
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
Good place
I have been using this shop for basic maintenance needs for a couple years. They have always been upfront and straightforward with time frames and cost. I appreciate the friendliness and honesty of this shop. Thank you, Jerry and crew!
Dave B., Owner from The Muffler Shop responded on 07/05/2019

Thank you Karen for the kind words. Always available for all your vehicles needs.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

JK
John K.
Las Vegas, NV
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019
GREAT HONEST REPAIR SHOP
The Muffler Shop is MAGNIFICENT because of the employees, the technicians, the service, estimated quotes for parts and service, and reasonable costs for all mechanical repairs.
I have recommended the Muffler Shop to family, friends, and strangers over the years and will continue to do so in the future.
Dave B., Owner from The Muffler Shop responded on 07/05/2019

We are MAGNIFICENT because of our loyal and amazing clients. Thank you for your patronage for over nine years.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

ML
Mark L.
Las Vegas, NV
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019
Great Service
They always take care of me here. They have my back.
Dave B., Owner from The Muffler Shop responded on 07/05/2019

Thank you Mark, over 10 years and we will always have you and your families back.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

BR
Brenda R.
Henderson, NV
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Always great!
The guys always do great service. We’re so happy we found them and take all our cars there.
Dave B., Owner from The Muffler Shop responded on 07/05/2019

Thank you Brenda for the five stars and kind words. Always appreciated.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

AH
Andrew H.
Henderson, NV
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Fast honest work.
The muffler shop is a great place! They are very fast very efficient and are very honest.
Dave B., Owner from The Muffler Shop responded on 07/05/2019

Thank you Andrew, always happy to be here when you need us.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

TJ
Twyla J.
Henderson, NV
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Superior Service!
I've been coming to the Muffler Shop for many years and appreciate their excellent service of my vehicles and the staff are all so nice!
Dave B., Owner from The Muffler Shop responded on 06/21/2019

Always great to hear from our loyal customers, 10 years and counting.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

Verified Customer
Las Vegas, NV
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
No more hot air!
Nothing worse than having the A/C compressor go out the first day it is 100+ degrees but the team at Muffler shop got the vehicle in and fixed in short order. Thank you!
Dave B., Owner from The Muffler Shop responded on 06/21/2019

Great customers and A/C in the summer are our #1 priorities. 

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

JW
Justin W.
Henderson, NV
Chevrolet City Express Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Great service
Clean and organized shop. Professional, friendly helpful people. Got me in and out.
Dave B., Owner from The Muffler Shop responded on 06/21/2019

Thank you Justin for the five stars and kind words.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.

GW
Glenn W.
Henderson, NV
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Great knowledgeable fair and fast service !
This company provides better service than the dealership. Always fair and complete without trying to sell what you don’t need. Communication is top notch calling and texting as needed. And they fully stand behind their work. Great place to take your vehicle!!!
Dave B., Owner from The Muffler Shop responded on 06/21/2019

Thank you very much Glenn for your amazing review. Always happy to keep that Jeep shifting properly and well maintained.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.