During the period including late january through the first week to ten days in February every one of our employees took sick time due to a flu that was being passed through the shop. We are sorry for your less than ideal experience. I even apologized to you at the time for not being at 100%. Your experience certainly is not the norm for this place of business. I do think though that part of the issue was, you were a little upset that you replaced many parts attempting to fix your car, diagnosing the problem by getting "Free Code Reading" at Autozone. Then when you brought it in for repair you found it was a fairly simple repair that you totally overlooked. You felt slighted and had to complain about something!