Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

934 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


HW
Hannah W.
Ridgefield, WA
RAM 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2016 Category: Service
Hannah said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

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Jennifer R.
La Center, WA
Toyota Matrix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2016 Category: Service
Jennifer said when she picked up her vehicle, there were some things were left undone. She revisited the business to finish up the other problems. She said she loves this business, and will be going back.
This review was collected via phone interview by Customer Research Inc.

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Kimberly H.
Ridgefield, WA
Dodge Stratus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2016 Category: Service
Kimberly said the business she received was the best she has received so far.
This review was collected via phone interview by Customer Research Inc.

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SANDRA P.
Ridgefield, WA
Ford Aerostar
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2016
Local Friendly, Experienced, Honest, Service
I would definitely recommend Bob's Automotive to everyone!

AW
Adam W.
Ridgefield, WA
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2016 Category: Service
Adam said this business provided decent service.
This review was collected via phone interview by Customer Research Inc.

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Chris L.
WA
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2016 Category: Service
Chris said the charge for the labor cost at this business was high.
This review was collected via phone interview by Customer Research Inc.

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Heath C.
Ridgefield, WA
Chevrolet Colorado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2015 Category: Service
Heath said the employees at this business were courteous and very helpful.
This review was collected via phone interview by Customer Research Inc.

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Randy L.
Washington
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2015 Category: Service
Randy said he likes Bob and his son. This business is great.
This review was collected via phone interview by Customer Research Inc.

JD
James D.
Astoria, OR
Ford Aerostar
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2015 Category: Service
Spoke with Stephanie. She said the price was more than she felt like it should be at this business.
This review was collected via phone interview by Customer Research Inc.
Bob F. from Bob's Automotive responded on 07/21/2015

Mr & mrs Davis came our shop because they attempted repair of their vehicle themselves and while driving from Astoria Or. to Portland Or. the wiring shorted, melting the power wire and damaging the starter & solenoid. At approximately 1:00 PM I chaose to have one of our technicians stop the job they were on and set aside our regular customer to work on the Davis' vehicle so they could continue their trip. We corrected the errors, replaced the damaged parts and got them on their way. Even though we put them in front of scheduled customers, they were charged the same as any other customer, nothing extra. I suppose because they obviously do most of their own work, they are not used to hiring a professional to perform repairs, this was fairly easy to discern given the condition of the vehicle.


DK
DWAYNE K.
Ridgefield, WA
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2015
Replaced Alternator
Bob, got his fixed very quickly and it has been running great.

BL
Bryan L.
Ridgefield, WA
Chevrolet HHR
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2015 Category: Service
Bryan said the business did everything they were supposed to do. The service was good.
This review was collected via phone interview by Customer Research Inc.

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Ken C.
Ridgefield, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2015 Category: Service
Ken said they were pretty good. He likes going to this business and will go back.
This review was collected via phone interview by Customer Research Inc.

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Eric B.
Ridgefield, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2014 Category: Service
Eric said the business did a good job, even after having to make corrections.
This review was collected via phone interview by Customer Research Inc.

TB
TIM B.
Mazda 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2014
Honest owners
I thought you would fill up my washer fluid when I came in to get my oil changed. every time I get an oil change other places they would top off my fluids .You guys do good and honest work but my windshield wiper fluid was empty when I got my car back.

GP
Gary P.
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2014 Category: Service
Gary said this business does good work and he is pleased.
This review was collected via phone interview by Customer Research Inc.

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Mitch S.
Battle Ground, WA
Chevrolet Caprice
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2014 Category: Service
Mitch said he was satisfied with the service he received at this business.
This review was collected via phone interview by Customer Research Inc.

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Steve D.
Ridgefield, WA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2014 Category: Service
Steve said he had to return his vehicle because this business did not fix it correctly the first time. Overall, he was pretty well satisfied.
This review was collected via phone interview by Customer Research Inc.
Bob F. from Bob's Automotive responded on 08/21/2014

Mr Duncan's vehicle was correctly repaired the first time, the part we installed failed 3 weeks after installation. We repaired his vehicle under warranty. Customers should remember all parts are manufactured by humans, therefore are subject to failure, because humans are not perfect! We purchase the best quality parts the customer can afford and install them correctly.


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Grant G.
Ridgefield, WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2014 Category: Service
Grant said this business provided good service. He would often have to call them to receive updates on his vehicle. He said he has been happy with the service they provide and they are always able to help him out.
This review was collected via phone interview by Customer Research Inc.

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JOHN A.
Ridgefield, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2014
Availability and reliability
I can always get my vehicles in with relatively short notice, and can rely upon high quality work. Much appreciated.
John

DR
David R.
Ridgefield, WA
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2014 Category: Service
David said this was his first experience with the business. They are good and did everything in a timely manner.
This review was collected via phone interview by Customer Research Inc.