Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

861 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


PL
Pat L.
Ridgefield, WA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Pat said the business is friendly. They did great work at a fair price. He thanks the business for their work and for fitting him in on a busy day.
This review was collected via phone interview by Customer Research Inc.

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Valeica H.
Ridgefield, WA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Valeica said it was quick service and good pricing.
This review was collected via phone interview by Customer Research Inc.

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ROSEMARY D.
La Center, WA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Great Job
It's always a pleasure to take our cars in to Bob's Automotive for service. I know the job will be done by excellent technicians at a fair price. When I leave I have the peace of mind knowing my car is safe.

AS
ALLEN S.
Ridgefield, WA
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
The best
Bob’s Automotive is the only place we trust our car care to.Their experience and integrity are par none, from the oil changes, tire replacement and repairs. The only regret that we have is not being able to take Bob, Pricilla and their crew with us when we move out of state. One cannot find a better place to bring your vehicles and know that you will receive the highest quality service. Allen and Cindy Shrader

TB
Travis B.
La Center, WA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Travis said this business has clear communication and exceptional speed.
This review was collected via phone interview by Customer Research Inc.

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Vern B.
Ridgefield, WA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Vern said that everything went fine at this business. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

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Mark H.
Ridgefield, WA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Mark said he was really impressed with Bob, who bent over backwards to provide good service.
This review was collected via phone interview by Customer Research Inc.

JC
Josh C.
Ridgefield, WA
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2018 Category: Service
Josh said the staff was nice. He would not recommend the business for service because he spent a lot of money for an alignment, but they did not align the steering wheel.
This review was collected via phone interview by Customer Research Inc.
Bob F. from Bob's Automotive responded on 08/29/2018

Mr Clark's Ford Pick-up has 280,000 miles, he did his own work installing SOME new suspension parts. All Mr. Clark wanted us to do was align the front weels, which we did and the wheels are straight & true. His steering wheel will not stay centered because of looseness in other steering parts he did not replace that are worn, primarily the steering gear box. We were not hired to diagnose the steering & suspension, just to align the front wheels which we did, obviously correctly as Mr Clark is not compaining of steering pull or drift, as he did before we aligned the wheels. Mr Clark's invoice reflected everyting he authorized. The Alignment, 2 Eccentric Caster / Camber Bushings, a small labor charge to replace the bushings and tax, $307. It is not our fault that Mr. Clark's mechanical & suspension diagnostic capabilities are not very good. Have you ever watched a Professional do a job and you think, "Hell I can do that", then you try it and find out it is much harder and there is much more to it than you expected. It is so sad that people think repairing a vehicle is so simple! So we get a bad review for not doing something we weren't asked to do or paid to do. I also find it sad that Mr. Clark spoke to our Asst.Manager and when our Asst. Manager advised him of the steering gear and sysem looseness he told our Asst. Manager, " Yeah, I know, it's a Ford thing" and he hasn't called us to complain or ask us to do anything to correct the issue, mosty because he knows IT IS NOT OUR FAULT!


WB
Wendy B.
La Center, WA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Wendy said the staff checked over everything really well and were very honest. He appreciated that they were someone she could trust.
This review was collected via phone interview by Customer Research Inc.

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Greg H.
Ridgefield, WA
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Greg said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

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Kenneth S.
Ridgefield, WA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Kenneth said Bob is honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

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JOANNE E.
Ridgefield, WA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
A happy customer
Enjoy knowing a mechanic tat seems honest and straight forth. Like keeping my business in my town. Thanks Bob!

AW
Arthur W.
Ridgefield, WA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Spoke with Arthur's wife. She said that they recommend this business all the time.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
Battle Ground, WA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Chris said he had a good experience with no issues.
This review was collected via phone interview by Customer Research Inc.

LC
Lisa C.
Ridgefield, WA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Spoke with Donald. He said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

DC
DEBORAH C.
Ridgefield, WA
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Reliable; commendable; affordable
We have been taking our autos to Bob's since we moved here 2 years ago from CA. What a pleasure it is to know that we are being dealt with honestly and competently. My husband and I both have MINI Coopers and while they are fun to drive can be expensive to maintain but at Bob's he is very fair with the cost. We feel like Friends of the family there.
Bob F. from Bob's Automotive responded on 07/28/2018
  1. Thank you for the compliments and YOU GUYS are friends of the family! We want all of our customers to knot only feel like they are friends, but we actually want our customers to be our good friends and part of the Bob's Automotive Family!

FI
Frank I.
Ridgefield, WA
Pontiac Firebird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Frank said he has always recommended this business.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Ridgefield, WA
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Mike said it is so easy to walk in to the business, drop his vehicle off, come back in an hour, and have his vehicle all serviced and done.
This review was collected via phone interview by Customer Research Inc.

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Lauren W.
Ridgefield, WA
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Lauren said the employees provided exceptional service. They were super friendly. She got her vehicle back as soon as possible. She didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

AB
Andres B.
Ridgefield, WA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Andres said his experience was great, and everything was good. The business was pretty fast, and took the dent out of the bumper.
This review was collected via phone interview by Customer Research Inc.

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