99% Would Recommend
Latest Review 1 day ago
LORI O. on 01/17/2018
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"excellent service, nice people"
They got us in right away, they had it done when they said they would, everything was done to satisfaction, I appreciate the friendly service and we will be back :-)
Vehicle: GMC Envoy
Service Date: 01/17/2018
Review Created: 01/17/2018 11:57 PM
DAVID R. on 01/17/2018
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"Ridgefield Neighborhood Machanics Shop"
A very friendly local shop, it's great to have as good a shop as this being part of the local Ridgefield businesses. If you are someone that likes to support your local businesses and are looking for a good shop give them a try, Ive been nothing but happy with their work.
Vehicle: Pontiac Grand Am
Service Date: 01/17/2018
Review Created: 01/17/2018 09:17 PM
JENNIFER R. on 01/17/2018
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"Great, convenient service "
Bob's Automotive has been taking care of our vehicles for years now. They know us by name and are terrific at communicating. Fair pricing, and they work with us to help get our cars safe and up to par. Great garage, local, safe and trustworthy
Vehicle: Mazda CX-9
Service Date: 01/16/2018
Review Created: 01/17/2018 09:48 AM
TOM B. on 01/12/2018
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"Just a Headlight"
Just a Headlight..... but its dark most the time around here.
I drove 8 miles out of my way to go downtown Ridgefield and see if Bob's would have time to change the light bulb.... it was 4:30PM.... but I just had to try.
20 minutes later I was driving with 2 Headlights and smiling all the way.
THANK YOU BOB'S!!!
Vehicle: GMC Sierra 1500
Service Date: 01/11/2018
Review Created: 01/12/2018 02:11 PM
Michael K. on 01/09/2018
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Michael said this business treated him well.
Vehicle: Ford Expedition EL
Category: Service
Service Date: 01/08/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Gordon P. on 01/06/2018
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Gordon said Bob, the owner, is very honest. He did a little extra work that he saw needed to be done, for free. He will be returning.
Vehicle: Mazda B3000
Category: Service
Service Date: 12/27/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Greg B. on 01/05/2018
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Greg said he thoroughly enjoyed his service visit with the Bob.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/28/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Nathan A. on 12/29/2017
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Nathan said the employees did what they said they would, their work was done on time, and they did a good job.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 12/27/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Angel C. on 12/28/2017
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Angel said this business was professional and honest. They knew what they were doing. It was a comfortable atmosphere.
Vehicle: Mazda Protege5
Category: Service
Service Date: 12/22/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Joel H. on 12/22/2017
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Joel said he was very impressed with this business. They were very professional and made sure the job was done right. The same problem happened a year ago. The job was not done right then, which caused it to happen again. The staff was really friendly.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/19/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Enrique G. on 12/21/2017
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Enrique said the business is fast.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 12/15/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Mike C. on 12/20/2017
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Mike said this business always does a good job.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 12/15/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Lynn B. on 12/20/2017
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Lynn said the staff did a good job. They took care of the vehicle and they were friendly.
Vehicle: Scion xB
Category: Service
Service Date: 12/13/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
GERALD M. on 12/14/2017
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"Lube and oil change"
In addition to the standard oil change service they were very helpful replacing windows wipers and servicing the windows washers. We were very happy with all that they did.
Vehicle: Chevrolet Pickup
Service Date: 12/13/2017
Review Created: 12/14/2017 05:24 AM
John S. on 12/13/2017
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"No BS, Just Good Service"
2003 GMC Sierra. After buying a new set of tires at a national chain store where they recommended additional services, I decided to try Bob's (based on other reviews and convenient location for me). He could easily have sold me the same services the other place tried to sell me, but instead he did his own inspection and only performed the services my truck really needed. I respect that... and I'll be back the next time I need service or have a problem with my truck.
Service Date: 12/07/2017
Review Created: 12/13/2017 11:59 AM
Dale C. on 12/11/2017
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Dale said the business is great. However, he would have liked for the business to give him an estimate right up front.
Vehicle: Kia Spectra
Category: Service
Service Date: 12/04/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Jack M. on 12/11/2017
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Jack said Bob is a really nice guy. The business has very friendly, kind people. They did what they had to do to service his vehicle. Overall he had a good experience.
Vehicle: Ford Mustang
Category: Service
Service Date: 12/07/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Matt R. on 12/07/2017
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Spoke with Matt's wife. She said she has been using Bob for years and he is great. He gets the work done right and he makes sure everything is fixed.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/05/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Daniel G. on 11/29/2017
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Daniel said this business was cooperative and efficient in their work.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/20/2017
Review Created: 11/29/2017
This review was collected via phone interview by Customer Research Inc.
Thomas S. on 11/28/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Thomas said that he was happy with the business until this most recent visit. He had his tires rotated and he had an oil change. While on a road trip out of town the vehicle began to vibrate and he took it into another service facility and found out the lug nuts were too loose.
Vehicle: Subaru Outback
Category: Service
Service Date: 11/01/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 11/30/2017

I have appologized to Mr. S. In the 25 years we have been in business, I cannot remember another instance of this happening. The young man who performed this work is no longer employed by us. His firing was not over this matter alone but an overall lack of attention to detail. We are sorry to see Mr. S go away unhappy, because this was an isolated incident. We are not perfect, we strive to be, but we are human. We take this review very seriously and this review prompted a shop meeting concerning attention to even the smallest detais. Our Tecnicians are not paid on commission, so they are not rushed, so there is NO EXCUSE for this ever happening. That message, I have yet again, made perfectly clear! Again we do appologize.

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