Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

920 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


DS
DAVID S.
Ridgefield, WA
Dodge Magnum
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019
They are honest
They always give you the priorities that are important and give options on what needs to be done.

GB
Greg B.
Ridgefield, WA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Greg said he thinks Bob is a nice guy and that he did what he said he was going to do.
This review was collected via phone interview by Customer Research Inc.

MW
Mary W.
Ridgefield, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Mary said that the business always does a good job with her service.
This review was collected via phone interview by Customer Research Inc.

CL
CARLENE L.
Ridgefield, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019
Excellent service
My car was in for service - it was speedy and everything fixed up for me. I can count on Bob to do an excellent job They provide personal care to see everything is done right. I would highly recommend them.

GM
GERALD M.
Ridgefield, WA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Replace auto oil.
All of the workers at Bob's Automotive are very helpful and effective. It is always a good experience.

JM
J. DOUGLAS M.
Ridgefield, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Knowledgeable quality service at a reasonable cost.
Friendly, reliable, and informative, my experience with Bob's has all been positive. They service 3 vehicles for me.

TK
Tim K.
La Center, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Tim said the speed, price and service made him happy.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Ridgefield, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Robert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JR
JENNIFER R.
La Center, WA
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Punctual and priced well
We've been taking our vehicles to Bob for almost 5 years and he's seen us through some tough spots. We were delighted to get my rig in, done in the same day and over $100 cheaper than we what we were quoted! He tells you like it is and respects what you choose to do.

MF
Mike F.
Ridgefield, WA
Volkswagen New Beetle
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/16/2019 Category: Service
Mike said the business didn't fix anything and didn't do what he was charged for.
This review was collected via phone interview by Customer Research Inc.
Bob F. from Bob's Automotive responded on 04/18/2019

While Mr. Freeman is correct that we didn't "fix anything", what he neglected to state was, "THAT WAS HIS CHOICE" He brought his 2002 VW Beetle in because it was running rough, Mr Freeman had already attempted repais on his own and had installed a new ignition coil and other parts. Because his efforts failed he decided to bring it to us and let us find out what the issues were , then he could repair it himself. Our Certified Diagnostic Technician spent approximately 1.5 hours to determine the exact issues surrounding Mr Freeman's concerns. Mr Freeman was charged for 1.0 hours of Diagnostic time $119.65 + tax & fees. The reason for spending so much time on Mr Freeman's vehicle is simple. When we are dealing with a high mileage vehicle with an engine that is rough running, the need to determine the condition of the internal engine condition can save the customer a lot of money. We determined early the vehicle needed a complete tune-up. How ever due to the vehicle's high mileage it was imperative that we perform a cylinder compression and a cylinder Leak Down test, because putting tune-up parts in an engine with a burnt, leaking valve, piston or other damage is simply a waste of money! Mr Freeman obviously expects us to pay a tecnician a good living wage to find out what was ailing his vehicle, tell him exactly what it needed and not charge for our time and knowledge, this is simply unfair and not reasonable! Then lie about the entire episode, which makes him feel justified, but he knows better and the truth is the truth, say what you will, but facts still do not change! Good bye Mr Freeman we invite you to go elswhere from now on, your presence is not wanted in this establishment.


SB
SHEILA B.
Ridgefield, WA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
It's a friendly atmosphere, and you very feel welcome.
As always I was very pleased with how quickly my Terrain was serviced. I am always confident when I leave knowing my vehicle is in good working order.
Thank You to Bob and his crew!

PF
Patrick F.
Ridgefield, WA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Patrick said the business kept him updated on everything and were very transparent. They even got the work done a day or two early.
This review was collected via phone interview by Customer Research Inc.

NF
Nels F.
Ridgefield, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Nels said he highly recommends the business for top notch service.
This review was collected via phone interview by Customer Research Inc.

LL
LARRY L.
La Center, WA
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Great folks offering great service.
Quality work expertly done by friendly staff!

DF
Dan F.
Ridgefield, WA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Dan said the owner is a super nice guy and is willing to work with him.
This review was collected via phone interview by Customer Research Inc.

JE
JOANNE E.
Ridgefield, WA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019
Bob is trustworthy
Its nice to have a place to take my car and know it will be done right. Also that I can stay in Ridgefield is a bonus!

GM
GERALD M.
Ridgefield, WA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Lube & oil change
Bob and his employees have always been so good for their service. In addition to the standard lube, they also cleaned the interior of the head lights which will provide a safer driving at night. They are good.

JC
Janet C.
Woodland, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Spoke with Pat. He said this business was very accommodating. They provided him with good service.
This review was collected via phone interview by Customer Research Inc.

SB
Stephanie B.
Ridgefield, WA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2019 Category: Service
Stephanie said that she would definitely recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LC
Lucia C.
Woodland, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Lucia said the owner was very polite. They fixed her vehicle and they did a really good job.
This review was collected via phone interview by Customer Research Inc.

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