99% Would Recommend
Latest Review about 8 hours ago
Thomas S. on 11/28/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Thomas said that he was happy with the business until this most recent visit. He had his tires rotated and he had an oil change. While on a road trip out of town the vehicle began to vibrate and he took it into another service facility and found out the lug nuts were too loose.
Vehicle: Subaru Outback
Category: Service
Service Date: 11/01/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 11/30/2017

I have appologized to Mr. S. In the 25 years we have been in business, I cannot remember another instance of this happening. The young man who performed this work is no longer employed by us. His firing was not over this matter alone but an overall lack of attention to detail. We are sorry to see Mr. S go away unhappy, because this was an isolated incident. We are not perfect, we strive to be, but we are human. We take this review very seriously and this review prompted a shop meeting concerning attention to even the smallest detais. Our Tecnicians are not paid on commission, so they are not rushed, so there is NO EXCUSE for this ever happening. That message, I have yet again, made perfectly clear! Again we do appologize.

Tad D. on 11/09/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Tad said he had his vehicle serviced at this business and when he took his vehicle to another place they told him the work was incorrect. He has to get new parts for his vehicle.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 11/04/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 11/10/2017

The alternator on Mr Dunnings vehicle failed on a Friday evening. He called to my home and asked for assistance, it was too late in the evening to get his parts, so I asked him to have his vehicle towed to the our shop, even though we are closed on Saturday. He also asked if I could change his thermostat and make a few other minor repairs. I told him I would come in at 8:00 AM and repair it. I showed up and the vehicle wasn't there, I had some paperwork to take care after a couple of hours the tow truck showed up. Mr Dunning called and asked me to just do the alternator. I confirmed the alternator was faulty and I drove to Vancouver to get a replacement, I installed the part, during the work I found Mr Dunnings vehicle had several other issues besides the thermostat among them was a failing water pump. I advised Mr Dunning of the things I found and advised him to pay close attention to his guages durring the rest of his trip as his vehicle is in need of immediate repairs and it could overheat at anytime. I billed Mr Dunning at our regular rate, not an overtime rate! His alternator was charging when it left here and before he left I explained our 3 year, 36,000 Mile Nationwide Warranty and Nationwide Free Roadside Assistance Plan. This review is the first I have heard about any issues. I can assure you that if someone did incorrect work for me I would be on the phone calling and getting an explanation! This did not happen, nor has our National Warranty called to ask what happend so it has not been turned int to them! Having performed the work myself and have over 50 years experience, an incorrect installment of an alternator is almost impossible, and still have the system work and I am not suprised theat Mr Dunning has to buy new parts for his vehicle as it was in poor condition and in need of repairs in several different areas.

Barb W. on 06/11/2013
Overall Rating 1/5rating 1rating 1rating 1rating 1
Barb said the business overcharged her without her approval. The vehicle turned out worse than when she came in.
Vehicle: Chevrolet Sportvan
Category: Service
Service Date: 05/17/2013
Review Created: 06/11/2013
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 06/13/2013
MS Wilson brought her vehicle to us with a complaint of failing Washington State Emission Test, running pooly and stalling. I explained honestly, it would be impossible to give her an estimate of repair simply because of the nature of her issues and the age of the vehicle. I explained the WA. State Waiver requirements and told her the best case scenario would be $180 - $200. I explained, we charge $119.65 for Emissions Diagnostic Analysis and the waiver requirement require the customer spend a minimum of $150 of qualified expenses in the area the vehicle failed in, in an attempt to improve emissions. Also we would call her with an estimate of repair. We spent several hours chasing the cause of her issues because as it turned out the Fuel Injection wiring harness had a short in it. During the diagnostic process we found a very, very dirty air filter, a restricted PCV Valve and a severly restricted fuel filter. We attempted to call MS Wilson twice and there was no answer. We had several other vehicles waiting and we needed the stall space for our other customers. I decided that it would be foolish to re-install the filters and pcv. I authorized the technician to install new ones. When MS Wilson came in to get her car, I explained what we did and offered to show her the worn out filters we replaced, she declined and had no problems with what we did at that time. She said that what we did was OK and she understood. Her "Best Case" estimate was $180-$200, Her invoice total came to $246. We always prefer to keep the customer advised and participating in our repai process, but when the do not answer the phone or respond to messages with return calls, I will always error on the side of safety. The basic maintenance of MS Wilson's van had been ignored for years. For MS Wilson to look me in the eye and tell me what we did was ok and she understood, then to turn around and give us a poor review doens't speak to well for her character! Dissapointing for sure!
Mark H. on 04/17/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Mark said he was very upset about this visit because the owner was very rude and would not answer his questions. He said the owner told him to step out of the office at one point. He said he ended up sitting in his vehicle for over 20 minutes waiting for someone to help him. He said he will never use this business again.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 04/11/2013
Review Created: 04/17/2013
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 04/25/2013
Mr Higgins called us because his truck would not start after he stopped at a gas station. He stated had a very important appointment that he absolutely had to get to, then he got upset because we wouldn't come to the gas station, 3 miles away and work on his truck. We provided him a phone # for a local tow company and he had his truck towed to our shop and the tow truck unloaded the vehicle inside our shop! Even though we were very busy, we got him to his vehicle right away and diagnosed his issue as a bad starter. All the while Mr Higgins insisted on assisting the technician working on his truck. Several times I had to advise Mr Higgins, our insurance doesn't allow customers to help or wonder about our shop unsupervised, yet he kept looking in tool boxes, looking into other vehicles and asking the technicians questions. He was never asked to "step out of the office", he was asked to stay out of the garage working area. We advised him and gave him an estimate. Then he was upset that we wouldn't make a special trip to Portland, get his starter and not charge him for the 40 mile round trip. At no time did Mr Higgins wait 20 minutes for service, the only waiting Mr Higgins did was for the starter to be delivered and during that time his friend picked him up, he returned after the truck was finished and ready to be delivered. Now, after reading his review I am saddened that I took him in right away in front of several regular and excellent customers. Far too many people in this country feel their situation is absolutely the most important and trumps all others. I long for the day when the citizens of this country actually cared for one another!
DON W. on 12/01/2012
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"$2000 brake job and radiator exchange"
I know that you do estimates right out of the "book" but I also know parts for this job are $500 so $1500 labor is out of line. I have always trusted and recommended Bob's but no more.
Vehicle: Ford Pickup
Service Date: 11/28/2012
Review Created: 12/01/2012 07:00 AM
Bob F. at Bob's Automotive responded on 12/02/2012
Mrs Woodhouse brought their Ford F350 4X4 to us and ask us to look at the heater and to look it over for a trip to Utah, We did and gave them a legitimate estimate, i even suggested to Mrs Woodhouse the vehicle may not be worth the repair, given the 200,000 miles and overall condition. The truck was not safe to drive and this I told Mrs Woodhouse as well. Everything to do with brakes on all 4 wheels should be replaced, the rear wheel cylinders are leaking, the shoes are worn to metal ruining the brake drums, the front brakes have been seriously overheated damaging the brake caliper movement, overheating the brake rotors causing both to have cracks completly through the outer surface! Being a 1996 4X4 the process for relacing the rotors is very involved and because they haul horses regularly, we will not sacrifice their's or the public's safety for a small cost savings on inferior, low quality parts or service. Additionally we found the radiator leaking, the thermostat is not working properly, should be replaced and the cooling system needs to be flushed. Mrs Woodhouse also requested an oil change & lube. Throw in nearly $200 sales tax, the estimate of repairs was and still is legitimate. Note we didn't start any repairs and try to force a sale, we kept the customers best interest in mind through the whole process, for Mr Woodhouse to be upset with us is grossly unfair, a lack of maintenance, concern and attention for his vehicle on his part in no way should be construed into us attempting to rip him off. Vehicles are merely machines and proper care and maintenance is required of the owner, neglect IS COSTLY. I'm sure Mr Woodhouse is upset that his vehicle is in the condition it is, and that it is going to be costly, but that is not the fault of Bob's Automotive Inc. We performed exactly as requested and reported our findings. I am positive Mr Woodhouse can find someone to use low quality and used parts to piece his truck together. Sometimes people are their own worst enemy, not us! By the way the estimate read $875 parts and $890 labor + sales tax. For God Country and All Veterans, Sinceley, Bob Ford
Namon M. on 06/09/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Namon said this business wasn't welcoming. They were focused on money.
Vehicle: Chrysler 300
Category: Service
Service Date: 06/07/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 06/11/2017

Mrs. Martin called us on the moring of 7 June and asked if we could get their car in for an Washington State Emissions Waiver. She stated her husband had already worked on the car, but there were several codes that didn't mean anything and they didn't want to fix it because it would cost too much. As I was asking her some questions, that she didn't know the answer for, she handed the phone to her husband. He said he was owned a truck repair business in Ridgefield and he worked on the car, scanned it with a "code reader", repaired it to the point it was running good and he just wanted as waiver. I told him to bring it in, we were busy, but we would fit him in on that day. The wife dropped the car off and that afternoon we brought it in and started going through the prescribed Washington State Procedures for Emissions Repair. "Code Readers" only provide basic Federally Regulated Emissions information, where as we use a computerized scanner that costs $15,000. We found Mr. Martin's vehicle has 7 codes stored in the system and 3 were for basic engine operation, which is necessary for the electronics to operate efficiently. They are Metered fuel, Metered air and Metered spark. without these three system operating as desigend any electronic emissions sensor information will be unreliable. Mr. Martin's Chrysler had unmetered air getting into his engine. After performing a Non-Toxic Pressured Smoke test of his intake system we found the Intake Manifold and the EGR Valve to be leaking. I called Mr. Martin and explained this to him and gave him an estimate for the Intake Manifold repair, the EGR was new he had just installed it, the brand was one I would NEVER USE cheap Chinese knockoff! Mr. Martin responded very firm and insistant that he only wanted a waiver. So I had our Tech continue his testing and finish the job. We spent nearly 1.5 hours on Mr. Martin's car, we followed the Washington State Law to the letter (they set the minimum charge at $150.00, not us) We gave Mr. Martin his money's worth and then some. He was billed $176, sales tax and fees are not a waiverable expense! He got a full explanation of what was wrong and why certain steps needed to be done in order to prevent replacing parts that function, but are currently, just getting incorrect info. Mr. Martin came flying into our lot on his "Harley" right before closing, to get his vehicle. He came in trying to act like a "tough biker"  Through his money on our desk, said "Is this what I need" as I was getting his change, asked for the keys, gave them to his wife told her to go on, looked at me and said "This is all I get for my money? What did you do" I started to explain we did exactly what he asked for and what we found out, he called me a F--N thief and stormed out. Got on his Harley pulled into the street, off to the side where gravel is still laying from the winter and proceeded to spin his tire throwing gravel on the front of one of our customer's cars chipping the windshield. I am 66 years old and I have been in business here since I got out of the service 24 years ago! If I was "all about money" as Mr. Martin said, I would have ripped people off for enough by now to retire, but no I'm still working every day and I enjoy what I do. I and our Technician's are "Trained Professionals" the attend 10 hours of training every quarter to stay current in this industry. We have the best and latest equipment on the market, because we want our customer's vehicles to be serviced and repaired correctly. So to anyone that reads this, IF ALL YOU WANT US TO DO IS PROVIDE YOU WITH THE REQUIREMENTS FOR A WASHINGTON STATE EMISSIONS WAIVER, PLEASE GO SOMEWHERE ELSE! DON'T COME HERE BECAUSE THE GOVERNMENT IS MAKING YOU! Now if you want our services, we are happy, ready and willing to help you. I believe the other 600+ good reviews on here will attest to that and show what we are all about!
For God, Country and All Veterans
Bob Ford

LINDA K. on 06/18/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Nothing change/wrong year of car"
Number 1. My car is a 1998 not 1999.
Number 2. My licence plate is not 881-XCO. Has not changed on invoice.
Number 3. My address is not 7509, it has been changed.
All of these are changed or over looked. How many other invoices are over looked and said about their car is not the right year?
Vehicle: Honda Civic
Service Date: 06/17/2015
Review Created: 06/18/2015 09:18 AM
Bob F. at Bob's Automotive responded on 06/19/2015

Mrs Keasy, I realize you are upset because we gave your car a physical and found the issues you are having a a little more expensive than spark plugs, I would think that if we followedf your initial request and performed a tune up and yet you still had the same problem that wiuld be our fault too! The fact is we drove you 8 miles to your house, diagnosed your car, gave you a complete report on the issues required to fix your car. We saved you the cost of repairs you wanted done , that didn't need to be done, we used the same license #, address that was in our files from your last visit, July 2011 and the year of your car comes from our system. We put your VIN # in our system and your vehicle information is brought up. Most likely yopur vehicle was built in June, July or August of 98. However thisis the third time in 5 years you have visited our business, the first time we performed repair the second and this time you simply wanted to know what the vehicle needed so you cou buy your own parts and have a neighbor install them. Exactly as you told me on the phone! So I am asking you to not bother us again! We try to keep our diagnostic charges down to "Costs" only. But your complaint is only about my clerical skills not our tecnial abilities. OK! The License # is your old number, not one I made up, your address is your old address, I din't know it changed, you never told me it changed and the vehicle year came from your VIN#. Now I fully understand what you want from us, so let's agree to "divorce" you find another shop that will operate as you desire and we will continue our operations. Thank You Have a great life!

Megan L. on 01/16/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Megan said the business overcharges. She would not recommend this business, but she chose not to elaborate.
Vehicle: Scion xD
Category: Service
Service Date: 01/10/2013
Review Created: 01/16/2013
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 01/18/2013
Ms Lawton had her vehicle towed to our business with a complaint of "vehicle not starting". We brought the vehicle in direectly off the tow truck and started diagnostic testing. We tested for diagnostic trouble codes (found none), fuel pressure (within spec), ignition (good spark from coil) and the timing (operting normally). We found all systems operational and within manufacturer specifications. Further testing found the vehice had "Flooded" on a cold morning start up, most likely due to a poor tune parts condition. We reccommended a vehicle tune and fuel injection flush. With the customers approval of the work suggested and the price of the estimated work, we completed repairs. 7 days later Ms Lawton's boyfriend returned and complained the vehicle mileage had gotten extremely bad, down to 10 MPG from what he stated was a 38 mpg average before we completed repair of the vehicle. I asked him if the car was running ok and he stated it ran fine, it was just getting horrible fuel mileage. This didn't make any sense to me. How could the fuel mileage have fallen to 10 mpg from a manufacturer stated average of 33 mpg and the vehicle run "good"? However I asked that he return the vehicle as soon as possible, because a condition such as that could cause serious damage. Upon the vehicles return we checked the condition, Checked our work and the current exhaust gas readings, all systems were normal. We found the fuel tank to be nearly full and the on-board computer system showing a 28.7 MPG average. Having owned a 2008 Scion xD for 4 years, I was very familiar with the on-board computer system operation and I tried to explain to Ms Lawton's boyfriend taht after filling the fuel tank the computer "zero's" the mpg average and starts at zero mpg, then averages the mileage against the fuel used as you drive, therefor your average immiediately after a fill upo will be low but it rises rapidly as you drive. Needless to say he didn't belive us. I'm sure that they will see a much higher average mpg as the fuel is consumed. I am sad that Ms. Lawton feels that $339 including sale tax is too much to pay for 3 hours of work and 4 iridium spark plugs ($14 ea.) a fram air filter ($16) and the chemicals used to clean the fuel injection. If she truly thought we were over charging, I find it odd that Ms. Lawton has not called us or otherwise contacted us, since she ok'd the iniotial repair, just her boyfriend. If I thought I was being overcharged, first I would never have "OK'D" the initial work and secondly I would speak directly to the business manager. I think they were embarsssed they didn't fully understand their vehicles operation and in society today, many people refuse to accept they made a mistake, issues are always somebody else's fault and the computer and social media makes it easy to "lay blame" without fear. We did everything above board, our charges were fair, reasonable and Ms Lawton's vehicle is performing just as Toyota manufactered it to! I find it sad for a good customer take action like this without first even contacting or speaking to me first.
Ted H. on 08/30/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ted said the business is very responsive and quick. They solved the problem, however he had to go back so they could fix a mistake.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 08/21/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Sheena B. on 03/25/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sheena said this business was not able to fix her vehicle.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 03/24/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 03/28/2017

We were quite able to re-repair this lady's vehicle! She left a little information out of her complaint, that being, she had another shop replace the vehicle engine cylinder head some months ago and their repair job failed miserably (burnt valve). We were told to wait for the repair shop to call us and they never did. She stated she didn't have the money for us to repair it again! This is a prime example of having unqualified people perform major repairs on a vehicle and of course it's our fault that she is in her predicament! We tried to help her, but you can only help those who desire to help themslves first. Vehicles are very complicated and getting more so everyday. This is why our ASE Certified and Factory Trained Technicians go to a minimum of 10 hours of training every quarter. When we replace a cylinder head it leaves with a Warranty for 3 years/36,000 miles Nationwide for parts and labor, not like the shop that did this faulty repair!

Ben D. on 02/25/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ben said he feels like this business overcharged him. He will not recommend this business for reasons already stated.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 02/03/2017
Review Created: 02/25/2017
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 02/28/2017

This customer brought his vehicle to us after he purchased it with a complaint of an automatic transmission "Hard Shifting" issue, a battery charge issue and a general inspection. First we diagnosed the transmission "Hard Shift" issue and found no fluid pressure or shift issues. Automatic Transmission diagnostic testing takes approximately 45 minutes to and hour. Finding the "Hard Shift" issue to be an engine misfire issue, we finished the overall inspection, removing the wheels to check brakes, testing and checking the steering & suspension. We foundthe right rear wheel bearing begining to fail, all ball joints loose, the steering stabilizer worn out along with the engine in desperate need of a complete tune-up. We also found during this time the vehicle had a parasitic eletrical drain that was discharging the battery when not in operation (this repair was approved and alone took approximately 2 hours to tack down the electrical short causing the issue). With chasing the customer "False Transmission Diagnosis" and completing the inspection we had approximately 2.5 hours work and time into the job before we stated any repairs. We developed a couple of different estimates, based on condition, safety and value. We called Mr. D. and explained his options and the associated costs. We answered his questions and complied with his wishes. Mr. D. chose the repair we completed and approved the estimate, which the final bill was less than the estimate. We used only Original Equipment Quality or better parts, as we always do! This entire process and approved job took approximately 6 hours over 2 days. I would suggest Mr. D. in the futrure find a shop that does not hire dedicated and trained Automotive Technicians that concern themselves with the customes safety and best intrests in mind. There are plenty of shops that will do inferior work for less and use cheap "Knock Off" parts. It is sad that we constantly go over and above for our customers and have for 24 years, yet some feel a burning desire to complain, even after they have approved what you are doing! Just a sad sign of the times.

JENNIFER R. on 08/01/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Car unsavable "
Although we get excellent service at Bob's, the news on our car was devastating financially and for our life situation and we're very frustrated. That said this is still our mechanic of choice.
Vehicle: Hyundai Elantra
Service Date: 08/01/2016
Review Created: 08/01/2016 08:44 PM
Bob F. at Bob's Automotive responded on 08/02/2016

We are apreciative of the kinds words and vote of confidence. I am however startled as the reasons you maked us down. I feel like you gave a substandard score because we told you the truth and it wasn't good news. The worst part of my duties is telling a customer their vehicle repairs will be very costly and sometimes i have tell them the vehicle is not worth the cost. But to mark us down because our your bad luck is a little unfair, don't you think. I believe this is the first time I have and my business has been penalized for honesty. Please remember that when you decide to replace the vehicle our offer of looking it over, at no cost, before you purchase is still availoable.

NICHOLAS H. on 07/22/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Mostly so far so good"
I got fed up with Gaynor's and decided to try the local mechanic. I've used them for two oil changes and a tire rotation so nothing major yet but here's my assessment so far:
* I like being able to make an appointment online.
* They are a tad more expensive than Gaynor's.
* I'm frustrated that so far they have not called me when my car was finished being worked on. I have had to call and ask them if it was done. Not convenient and has caused some scheduling problems.
* I wouldn't say they were rude but I definitely would not describe them as friendly but I get the feeling that if I become a "regular" that feeling will change.
* I'm satisfied with the work so far but like I've said it's only been two oil changes and a tire rotation. I'll give another review after my first major repair.

Overall I am not blown away but I will continue to use them because there is no such thing as a good mechanic and they are close to my house.
Vehicle: Subaru Legacy
Service Date: 07/21/2014
Review Created: 07/22/2014 11:04 PM
Bob F. at Bob's Automotive responded on 07/30/2014

I find Mr Henley's review a little unjust, for several reasons.
* Our everyday Lube, Oil & Filter Service is $36.17 total. That is comparable to all of our competition, except for advertised specials.

*Mr Henley's last words to me as he left our office was " what time do you close?" I told him 5 PM, he said "I'll pick it up before you close" I would have called him, but he stated when he would be in so I didn't. I'm not sure what he expects. 

* As for descibing us as "Not Friendly" Again how could I Honestly respond, we have been here at this location for 21 years and I have never had someone tell me I'm not friendly! Just the opposite!

* But Mr Henley's final statement tells me all I need to know! Quote "there is no such thing as a good mechanic" I suppose thre are nothing but good cooks, bakers, doctors, lawyers and customers, only mechanics are bad! I will encourage Mr. Henley to use our competition's services because we have good honest customers that respect our efforts and we can use our time to better take care of their needs! We really don't want someone coming here that thinks we "no good" Good luck in the future Mr Henley you will need it with that attitude!

Bradley M. on 04/21/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Bradley said the business was pretty expensive for what he had done. He noted he thinks they are a great business, but still just on the expensive side.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 04/15/2014
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 04/23/2014

On 4/15/14 Mr McCoy brought his vehicle to us with a complaint of failing the Washington State emissions test. He asked about our charges and we explained our charges and the Washington State procedures for obtaining a waiver for not completing the necessary repairs allowing him to renew his license registration. We completed the initial diagnostics and found 5 different emission trouble codes.As required we troubleshot all 5 codes, this required the betterpart of 2.5 hoursof time. After all diagnostics were completed, we contacted Mr. McCoy and explained his options. I personally explained that repairing his thermostat was the most important of the issues with his vehicle. I gave Mr. McCoy a compled cost down to the penny, he agreed and gave us the ok to complete that repair. Even after we explained everything to Mr.McCoy before we started any work and gave him a completed cost, which he agreed to, Mr.McCoy thought we should have not charged for the initial diagnostics as well as the repair. Mr. McCoy's vehicle requires a unique thermostat that comes fitted into an aluminum housing and they are considerably more costly thatn most, not to mention the thermostat requise nearly 2 hours labor to change. The condition of Mr mCcoy's vehicle leads me to believe that very little if any maintenance is ever done, so I doubt that other than a "Quickie" oil cjange he has never done any work to this vehicle. We were aware of Mr McCoy's desire to not spend as dime more than required to get his license and gave him the best repair for the vehicle's perfomance and longevity as well as keeping the expense down as best we could. If Mr. McCoy thought we were charging him too much, he should have left after I initially explained our charges and procedures during his initial visit nor should he have approved the repairs we performed. I am sure there are other shops that would have done things very differently so Mr.McCoy could have obtained a "Waiver". but we respect the law, the environment and the customer's rights. You shouldn't complain about something you gave your approval to on 3 seperate intervals during the repair process. I will suggest Mr. McCoy find another repair shop because we will not sacrifice our quality or our integrity for a couple of dollars. We perform correct repairs and we follow the law, even if we don't agree with it! We perform NO REPAIRS unless the customer APPROVES the estimate FIRST. If we are not acceptable, I am sorry. We strive to keep our costs down to a minimum, but quality, highly educated technicians, appropriate testing equipment, not to mention All the other expenses. We do the best we can, if it's not good enough, we are sorry we couln't meet your expectations. Please remember we are in Downtown Ridgefield, 20 miles from a decent parts store, we are not in a high traffic area with 100's of thousands of customers passing our shop everyday and a parts store next door.

Eric H. on 04/05/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Eric said this business does a great job making sure he is a satisfied customer but he did have to take his vehicle back three times to get the job done correctly.
Vehicle: Buick Century
Category: Service
Service Date: 03/18/2014
Review Created: 04/05/2014
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 04/08/2014

We appolgize to Mr Hazen and all of our customers for this let down. While it truely only affected one customer all our customers expcet us to perform to our best always, this time we didn't. We offer no excuses, the Technician who initially worked on Mr. Hazen's vehicle was removed from our employment as his stated experience far exceeded his true ability. We will not employee Technician's who cannot perform to their pre-employment stated experience levels and the level of quality expected of us all here at Bob's Automotive Inc.. We are sorry for Mr. Hazen's issues with our service and we will definately make it up to him as we did fail to deliver the level I personally expect from this business.

Tork A. on 12/12/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tork said he was not satisfied, but it may have been his fault or misunderstanding. He said the vehicle was idling high and he was told they removed a sticking and corroded throttle, but a $300 to $400 part would be needed. When they put the throttle back in, it was the same as before. His vehicle was not fixed, but he would return to this business.
Vehicle: Nissan Maxima
Category: Service
Service Date: 12/03/2013
Review Created: 12/12/2013
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 12/18/2013

 We are sorry for Mr Austad's issue. I initially looked at his vehicle late in the afternoon and the part he needed to complete repairs was no available due to the age of the vehicle. the next morning, I tried to explain this to Mr Austad, but I was having difficulty speaqking because I had just fallen off a ladder 10 minutes earlier and  I was waiting fore my wife to come take me to the emergency room. Our new Assistant Manager had only been on the job for 1 day, so needless to say a series of misfortunate events occurred. We will contact Mr Austad, provide a better explanation of the events and make things right with him as soon as I can return to work, probably after the first of the year. Again we are sorry for the miscommunicatons, we will do better. 

Chloe F. on 09/21/2013
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Chloe said she brought her vehicle to the business because her vehicle would not start. She is not sure what the diagnosis was but they did not fix it all the way. After picking up her vehicle, she plugged her phone charger into the cigarette lighter. After that, it wouldn't start and she had to jump start it. She has not contacted the business regarding the issue and she is not sure if she will.
Vehicle: Hyundai Accent
Category: Service
Service Date: 09/16/2013
Review Created: 09/21/2013
This review was collected via phone interview by Customer Research Inc.
Bob F. at Bob's Automotive responded on 09/24/2013
Miss Ferrier called and asked us to look at her car. She stated it would need to be towed in because it wouldn't start, they had friends & family members look at it and they had tried to jump start it but nothing worked. When the car got to us we found what appeared to be sode spilled on the console, around the shifter. Further inspection found the soda had gotten on the neutral safety switch and the switch stuck, we took the console out, freed and cleaned the switch. While doing this we had the battery on the charger. We tested the battery and found it to be in marginal condition. 

Ms Ferrier was adamant, all she wanted us to do was get her car so it would start, she stated her friends and father could take care of the battery and other issues we found. Her total bill came to just ober $100. and the issue she wanted corrected, was corrected. She chose for us to not put in a new battery and she declined other  reccommended services as well. 
  
Dale C. on 12/11/2017
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Dale said the business is great. However, he would have liked for the business to give him an estimate right up front.
Vehicle: Kia Spectra
Category: Service
Service Date: 12/04/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Jeremy D. on 07/26/2017
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Jeremy said the staff did a good job.
Vehicle: Mercury Mountaineer
Category: Service
Service Date: 07/07/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Paul M. on 05/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Trish. She said she had to take her vehicle back to this business, because the light came back on.
Vehicle: Mazda Protege
Category: Service
Service Date: 05/01/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
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