Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

920 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


DS
DAVID S.
Ridgefield, WA
Dodge Magnum
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019
They are honest
They always give you the priorities that are important and give options on what needs to be done.

GB
Greg B.
Ridgefield, WA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Greg said he thinks Bob is a nice guy and that he did what he said he was going to do.
This review was collected via phone interview by Customer Research Inc.

MW
Mary W.
Ridgefield, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Mary said that the business always does a good job with her service.
This review was collected via phone interview by Customer Research Inc.

CL
CARLENE L.
Ridgefield, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019
Excellent service
My car was in for service - it was speedy and everything fixed up for me. I can count on Bob to do an excellent job They provide personal care to see everything is done right. I would highly recommend them.

GM
GERALD M.
Ridgefield, WA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Replace auto oil.
All of the workers at Bob's Automotive are very helpful and effective. It is always a good experience.

JM
J. DOUGLAS M.
Ridgefield, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Knowledgeable quality service at a reasonable cost.
Friendly, reliable, and informative, my experience with Bob's has all been positive. They service 3 vehicles for me.

TK
Tim K.
La Center, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Tim said the speed, price and service made him happy.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Ridgefield, WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Robert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SB
SHEILA B.
Ridgefield, WA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
It's a friendly atmosphere, and you very feel welcome.
As always I was very pleased with how quickly my Terrain was serviced. I am always confident when I leave knowing my vehicle is in good working order.
Thank You to Bob and his crew!

PF
Patrick F.
Ridgefield, WA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Patrick said the business kept him updated on everything and were very transparent. They even got the work done a day or two early.
This review was collected via phone interview by Customer Research Inc.

NF
Nels F.
Ridgefield, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Nels said he highly recommends the business for top notch service.
This review was collected via phone interview by Customer Research Inc.

LL
LARRY L.
La Center, WA
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Great folks offering great service.
Quality work expertly done by friendly staff!

DF
Dan F.
Ridgefield, WA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Dan said the owner is a super nice guy and is willing to work with him.
This review was collected via phone interview by Customer Research Inc.

JE
JOANNE E.
Ridgefield, WA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019
Bob is trustworthy
Its nice to have a place to take my car and know it will be done right. Also that I can stay in Ridgefield is a bonus!

GM
GERALD M.
Ridgefield, WA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Lube & oil change
Bob and his employees have always been so good for their service. In addition to the standard lube, they also cleaned the interior of the head lights which will provide a safer driving at night. They are good.

JC
Janet C.
Woodland, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Spoke with Pat. He said this business was very accommodating. They provided him with good service.
This review was collected via phone interview by Customer Research Inc.

SB
Stephanie B.
Ridgefield, WA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2019 Category: Service
Stephanie said that she would definitely recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LC
Lucia C.
Woodland, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Lucia said the owner was very polite. They fixed her vehicle and they did a really good job.
This review was collected via phone interview by Customer Research Inc.

KL
Kathy L.
Ridgefield, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Kathy said they are good people. She goes there on a regular basis. They are great.
This review was collected via phone interview by Customer Research Inc.

MS
Mathew S.
Ridgefield, WA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2019 Category: Service
Mathew said the staff weren't really personable and the customer service was not 100 percent there.
This review was collected via phone interview by Customer Research Inc.
Bob F. from Bob's Automotive responded on 03/05/2019

During the period including late january through the first week  to ten days in February every one of our employees took sick time due to a flu that was being passed through the shop. We are sorry for your less than ideal experience. I even apologized to you at the time for not being at 100%. Your experience certainly is not the norm for this place of business. I do think though that part of the issue was, you were a little upset that you replaced many parts attempting to fix your car, diagnosing the problem by getting "Free Code Reading" at Autozone. Then when you brought it in for repair you found it was a fairly simple repair that you totally overlooked. You felt slighted and had to complain about something!


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