98% Would Recommend
Latest Review about 5 hours ago
Serge B. on 01/11/2018
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"Boeing fellow with brake-to-fix easy job"
Brake pad replacement with rotors re-surfacing (1st time) became a problem for Automedics. Poor quality re-surfacing together with after market pads produced a terrible squeaky sound on brake. That did not go away after 200 mi of driving.
They solved the problem.. forcing me to pay for native Subaru pads and new rotors. Result - 25% more money that at a dealership and 7 days of stressful driving . Also - they refused to give me a ride home 1.2 miles away. They made near 1000 bucks on me minus parts and tax for 2 hours.
Service Date: 01/04/2018
Review Created: 01/11/2018 07:59 PM
Dahon T. on 03/21/2015
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Dahon said the problem that he came in for still exists. He said he was charged for something that did not need to be fixed. The work that they performed made his vehicle run worse. He said his transmission blew out two days after they worked on it. He would not recommend this business because he said he felt they took advantage of him and they ripped him off.
Vehicle: Honda Civic
Category: Service
Service Date: 03/16/2015
Review Created: 03/21/2015
This review was collected via phone interview by Customer Research Inc.
Greg S. on 01/05/2018
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Greg said he was very disappointed that staff did not check the thing he asked them to check. The codes they gave him were different from the codes he read with his own reader, after he paid his bill and picked up his vehicle. He stated he felt this was suspicious, and he was frustrated after he paid the high bill. He found out they did not do what he asked them to. He also had to wait for some time for staff to finish their phone calls, before finishing with him. Staff was nice, but he is very unhappy with his experience at this business.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 12/28/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Scot B. on 08/09/2016
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Scot said they were not able to fix the problem he went in for and therefore he would not recommend them.
Vehicle: Ford Expedition
Category: Service
Service Date: 08/01/2016
Review Created: 08/09/2016
This review was collected via phone interview by Customer Research Inc.
David S. on 02/23/2016
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David said he was not at all impressed with the service at this business. He mentioned he was charged for an analysis and they did not give him a print out. He also stated he feels like he is entitled to a refund.
Vehicle: Dodge Ram 50
Category: Service
Service Date: 02/16/2016
Review Created: 02/23/2016
This review was collected via phone interview by Customer Research Inc.
Suzy L. on 11/06/2013
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Suzy said she had asked this business to do a tune up while they were doing other work to her vehicle. Jeff failed to forward that request to Keith so the tune up was not done. Jeff told her they have 2 mechanics and sometimes they do not communicate. They gave her a future estimate for $500. She said she feels the work could have been done much cheaper if they would have done it at this time. She would have recommended them to others before this visit but she will not recommend them now.
Vehicle: Mitsubishi Montero
Category: Service
Service Date: 10/22/2013
Review Created: 11/06/2013
This review was collected via phone interview by Customer Research Inc.
James R. on 04/13/2012
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"Not impressed"
$50 for a "diagnostic", some fuses supposedly cleaned, and i walk away with the same car. Keith is a nice guy, but the light didn't even work when I got back to the office and I'm out $50.
Vehicle: Isuzu Trooper
Service Date: 04/13/2012
Review Created: 04/13/2012 07:04 PM
Jeff E. at Automedics responded on 04/16/2012
James, In addition to the time spent checking pinout voltages, fuses, and cleaning connectors, I also recommended a combination switch for your vehicle, which you declined. Would you like to schedule an appointment to have your switch replaced? We would be happy to order it for you. Please let me know. Thanks.
Jeff E. at Automedics responded on 04/16/2012
James, In addition to the time spent checking pinout voltages, fuses, and cleaning connectors, I also recommended a combination switch for your vehicle, which you declined. Would you like to schedule an appointment to have your switch replaced? We would be happy to order it for you. Please let me know. Thanks.
Bill F. on 04/22/2017
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Bill said the last time he went to this business, they had a hard time figuring out what was wrong with the vehicle, and maybe did some unnecessary things to get it running again. He said he wonders if there was some way they could have diagnosed it a little faster, and bit little less expensively.
Vehicle: Buick LeSabre
Category: Service
Service Date: 03/23/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Mark F. on 07/11/2015
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"pricy"
I am not really sure if I would recommend automedics to a friend. They tend to be costly because they charge $100 for diagnostics and that cost is not deducted from the repair cost. The last time I went, my problem actually got worse after the fix, so I don't think they fixed the right smoking gun. I guess I wouldn't recommend them overall. They are friendly, fast, and communicative though.
Vehicle: Ford Five Hundred
Service Date: 07/10/2015
Review Created: 07/11/2015 11:54 PM
Michael V. on 04/25/2015
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Michael said this business' service was fine, but nothing stood out.
Vehicle: Saturn Ion 2
Category: Service
Service Date: 04/23/2015
Review Created: 04/25/2015
This review was collected via phone interview by Customer Research Inc.
Michael R. on 03/20/2012
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Michael said it took 45 minutes longer than expected and he wasn't given a reason why it was delayed. He was upset that they charged him more for half an hour of labor.
Category: Service
Service Date: 03/16/2012
Review Created: 03/20/2012
This review was collected via phone interview by Customer Research Inc.
Jeff E. at Automedics responded on 03/27/2012
Michael, we are always interested in your response and welcome another chance to address your concerns. Please call me. Keith at AutoMedics, 425-283-7930. Thanks!
Rusdianto M. on 03/12/2018
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Rusdianto said the staff was good, overall, but he wished they had a shuttle to give him a ride.
Vehicle: Honda Pilot
Category: Service
Service Date: 02/27/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Dhirha G. on 02/15/2018
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Dhirha said this business identified two problems with his vehicle. One problem was identified correctly, but the second problem he wanted to wait to fix. He received a second opinion and found the second problem was not a problem.
Vehicle: Honda CR-V
Category: Service
Service Date: 02/09/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Tony E. on 12/14/2017
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Tony said the facility is really good.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 11/29/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Johnathan S. on 12/08/2017
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Johnathan said the service provided by this business was good.
Vehicle: Audi S4
Category: Service
Service Date: 12/01/2017
Review Created: 12/08/2017
This review was collected via phone interview by Customer Research Inc.
Dinesh K. on 11/26/2017
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"I am still waiting for the process to complete."
I would have given 5 stars like I did for in yelp however I start to hear squeaky noise when my car is running. I suspect if I would have been in putting new engine mount or tighten fan or something. My car used to sound like Icecream truck with squeaky brakes. Currently it has squeaky fan belt or something. Poor my car has to have some kind of attention seeking. Haha. I hope my problem would be solved soon. Keith is great person to work with. Very knowledgeable person. Jeff is good with computing numbers.
Vehicle: Honda Odyssey
Service Date: 11/09/2017
Review Created: 11/26/2017 02:22 AM
Chris N. on 10/27/2017
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Chris said the business is good, and did a good job.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/03/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Taras K. on 09/29/2017
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Taras said the staff didn't fix the problem correctly the first time, and he had to take the vehicle in a second time to have the first problem fixed correctly.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 09/26/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Taras K. on 07/28/2017
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Taras said he would recommend this business for service.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Jace B. on 06/30/2017
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Jace said he was happy with the business and it was satisfactory.
Vehicle: Subaru Forester
Category: Service
Service Date: 05/30/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
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