Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

657 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


SB
Serge B.
Kirkland, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2018
Boeing fellow with brake-to-fix easy job
Brake pad replacement with rotors re-surfacing (1st time) became a problem for Automedics. Poor quality re-surfacing together with after market pads produced a terrible squeaky sound on brake. That did not go away after 200 mi of driving.
They solved the problem.. forcing me to pay for native Subaru pads and new rotors. Result - 25% more money that at a dealership and 7 days of stressful driving . Also - they refused to give me a ride home 1.2 miles away. They made near 1000 bucks on me minus parts and tax for 2 hours.

DT
Dahon T.
Kirkland, WA
Honda Civic
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2015 Category: Service
Dahon said the problem that he came in for still exists. He said he was charged for something that did not need to be fixed. The work that they performed made his vehicle run worse. He said his transmission blew out two days after they worked on it. He would not recommend this business because he said he felt they took advantage of him and they ripped him off.
This review was collected via phone interview by Customer Research Inc.

GS
Greg S.
Seattle, WA
Hyundai Elantra
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/05/2018 Category: Service
Greg said he was very disappointed that staff did not check the thing he asked them to check. The codes they gave him were different from the codes he read with his own reader, after he paid his bill and picked up his vehicle. He stated he felt this was suspicious, and he was frustrated after he paid the high bill. He found out they did not do what he asked them to. He also had to wait for some time for staff to finish their phone calls, before finishing with him. Staff was nice, but he is very unhappy with his experience at this business.
This review was collected via phone interview by Customer Research Inc.

SB
Scot B.
Seattle, WA
Ford Expedition
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2016 Category: Service
Scot said they were not able to fix the problem he went in for and therefore he would not recommend them.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Kirkland, WA
Dodge Ram 50
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2016 Category: Service
David said he was not at all impressed with the service at this business. He mentioned he was charged for an analysis and they did not give him a print out. He also stated he feels like he is entitled to a refund.
This review was collected via phone interview by Customer Research Inc.

SL
Suzy L.
Bothell, WA
Mitsubishi Montero
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2013 Category: Service
Suzy said she had asked this business to do a tune up while they were doing other work to her vehicle. Jeff failed to forward that request to Keith so the tune up was not done. Jeff told her they have 2 mechanics and sometimes they do not communicate. They gave her a future estimate for $500. She said she feels the work could have been done much cheaper if they would have done it at this time. She would have recommended them to others before this visit but she will not recommend them now.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Seattle, WA
Isuzu Trooper
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2012
Not impressed
$50 for a "diagnostic", some fuses supposedly cleaned, and i walk away with the same car. Keith is a nice guy, but the light didn't even work when I got back to the office and I'm out $50.
Jeff E. from Automedics responded on 04/16/2012
James, In addition to the time spent checking pinout voltages, fuses, and cleaning connectors, I also recommended a combination switch for your vehicle, which you declined. Would you like to schedule an appointment to have your switch replaced? We would be happy to order it for you. Please let me know. Thanks.
Jeff E. from Automedics responded on 04/16/2012
James, In addition to the time spent checking pinout voltages, fuses, and cleaning connectors, I also recommended a combination switch for your vehicle, which you declined. Would you like to schedule an appointment to have your switch replaced? We would be happy to order it for you. Please let me know. Thanks.

BF
Bill F.
Bothell, WA
Buick LeSabre
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2017 Category: Service
Bill said the last time he went to this business, they had a hard time figuring out what was wrong with the vehicle, and maybe did some unnecessary things to get it running again. He said he wonders if there was some way they could have diagnosed it a little faster, and bit little less expensively.
This review was collected via phone interview by Customer Research Inc.

MF
Mark F.
Snohomish, WA
Ford Five Hundred
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2015
pricy
I am not really sure if I would recommend automedics to a friend. They tend to be costly because they charge $100 for diagnostics and that cost is not deducted from the repair cost. The last time I went, my problem actually got worse after the fix, so I don't think they fixed the right smoking gun. I guess I wouldn't recommend them overall. They are friendly, fast, and communicative though.

MV
Michael V.
Kirkland, WA
Saturn Ion 2
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2015 Category: Service
Michael said this business' service was fine, but nothing stood out.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
Kirkland, WA
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2012 Category: Service
Michael said it took 45 minutes longer than expected and he wasn't given a reason why it was delayed. He was upset that they charged him more for half an hour of labor.
This review was collected via phone interview by Customer Research Inc.
Jeff E. from Automedics responded on 03/27/2012
Michael, we are always interested in your response and welcome another chance to address your concerns. Please call me. Keith at AutoMedics, 425-283-7930. Thanks!

SM
Stewart M.
Kirkland, WA
Nissan Cab
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Stewart said the staff were good about getting him in and getting the work done.
This review was collected via phone interview by Customer Research Inc.

MA
Maria A.
Kirkland, WA
Volkswagen Passat Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Service
Spoke with Lance. He said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KD
Kevin D.
Bothell, WA
Volkswagen Jetta
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Kevin said the staff are honest, reasonable and do a great job.
This review was collected via phone interview by Customer Research Inc.

RM
Rusdianto M.
Bothell, WA
Honda Pilot
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2018 Category: Service
Rusdianto said the staff was good, overall, but he wished they had a shuttle to give him a ride.
This review was collected via phone interview by Customer Research Inc.

DG
Dhirha G.
Kirkland, WA
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2018 Category: Service
Dhirha said this business identified two problems with his vehicle. One problem was identified correctly, but the second problem he wanted to wait to fix. He received a second opinion and found the second problem was not a problem.
This review was collected via phone interview by Customer Research Inc.

TE
Tony E.
Bothell, WA
Mazda Mazda3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Tony said the facility is really good.
This review was collected via phone interview by Customer Research Inc.

JS
Johnathan S.
Tacoma, WA
Audi S4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Johnathan said the service provided by this business was good.
This review was collected via phone interview by Customer Research Inc.

DK
Dinesh K.
Sammamish, WA
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2017
I am still waiting for the process to complete.
I would have given 5 stars like I did for in yelp however I start to hear squeaky noise when my car is running. I suspect if I would have been in putting new engine mount or tighten fan or something. My car used to sound like Icecream truck with squeaky brakes. Currently it has squeaky fan belt or something. Poor my car has to have some kind of attention seeking. Haha. I hope my problem would be solved soon. Keith is great person to work with. Very knowledgeable person. Jeff is good with computing numbers.

CN
Chris N.
Kirkland, WA
Honda Accord Sdn
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Chris said the business is good, and did a good job.
This review was collected via phone interview by Customer Research Inc.

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