Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

655 Reviews

98% Would Recommend
Latest Review 9 days ago

Reviews


SB
Serge B.
Kirkland, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2018
Boeing fellow with brake-to-fix easy job
Brake pad replacement with rotors re-surfacing (1st time) became a problem for Automedics. Poor quality re-surfacing together with after market pads produced a terrible squeaky sound on brake. That did not go away after 200 mi of driving.
They solved the problem.. forcing me to pay for native Subaru pads and new rotors. Result - 25% more money that at a dealership and 7 days of stressful driving . Also - they refused to give me a ride home 1.2 miles away. They made near 1000 bucks on me minus parts and tax for 2 hours.

GS
Greg S.
Seattle, WA
Hyundai Elantra
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/05/2018 Category: Service
Greg said he was very disappointed that staff did not check the thing he asked them to check. The codes they gave him were different from the codes he read with his own reader, after he paid his bill and picked up his vehicle. He stated he felt this was suspicious, and he was frustrated after he paid the high bill. He found out they did not do what he asked them to. He also had to wait for some time for staff to finish their phone calls, before finishing with him. Staff was nice, but he is very unhappy with his experience at this business.
This review was collected via phone interview by Customer Research Inc.

SB
Scot B.
Seattle, WA
Ford Expedition
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2016 Category: Service
Scot said they were not able to fix the problem he went in for and therefore he would not recommend them.
This review was collected via phone interview by Customer Research Inc.

RO
Rick O.
Kirkland, WA
Kia Sportage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2016
Always the best
Had an intermittent noise issue with drive train so I just stopped by. Within an hour Jeff had it up looking at it, then test drove it. It was nothing (new different tires were creating an unusual road noise). Didn't want to charge me anything. Wow ... where does that happen today?

AT
Ariel T.
Kirkland, WA
Kia Sportage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016 Category: Service
Ariel said the service provided by this business was good and she had no problems. She is unsure if she would recommended this business at this time because she may have been able to get cheaper service at another facility. However, she is unsure if she would get the same quality of service at the other facility.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Kirkland, WA
Dodge Ram 50
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2016 Category: Service
David said he was not at all impressed with the service at this business. He mentioned he was charged for an analysis and they did not give him a print out. He also stated he feels like he is entitled to a refund.
This review was collected via phone interview by Customer Research Inc.

MF
Mark F.
Snohomish, WA
Ford Five Hundred
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2015
pricy
I am not really sure if I would recommend automedics to a friend. They tend to be costly because they charge $100 for diagnostics and that cost is not deducted from the repair cost. The last time I went, my problem actually got worse after the fix, so I don't think they fixed the right smoking gun. I guess I wouldn't recommend them overall. They are friendly, fast, and communicative though.

DT
Dahon T.
Kirkland, WA
Honda Civic
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2015 Category: Service
Dahon said the problem that he came in for still exists. He said he was charged for something that did not need to be fixed. The work that they performed made his vehicle run worse. He said his transmission blew out two days after they worked on it. He would not recommend this business because he said he felt they took advantage of him and they ripped him off.
This review was collected via phone interview by Customer Research Inc.

SL
Suzy L.
Bothell, WA
Mitsubishi Montero
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2013 Category: Service
Suzy said she had asked this business to do a tune up while they were doing other work to her vehicle. Jeff failed to forward that request to Keith so the tune up was not done. Jeff told her they have 2 mechanics and sometimes they do not communicate. They gave her a future estimate for $500. She said she feels the work could have been done much cheaper if they would have done it at this time. She would have recommended them to others before this visit but she will not recommend them now.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Seattle, WA
Isuzu Trooper
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2012
Not impressed
$50 for a "diagnostic", some fuses supposedly cleaned, and i walk away with the same car. Keith is a nice guy, but the light didn't even work when I got back to the office and I'm out $50.
Jeff E. from Automedics responded on 04/16/2012
James, In addition to the time spent checking pinout voltages, fuses, and cleaning connectors, I also recommended a combination switch for your vehicle, which you declined. Would you like to schedule an appointment to have your switch replaced? We would be happy to order it for you. Please let me know. Thanks.
Jeff E. from Automedics responded on 04/16/2012
James, In addition to the time spent checking pinout voltages, fuses, and cleaning connectors, I also recommended a combination switch for your vehicle, which you declined. Would you like to schedule an appointment to have your switch replaced? We would be happy to order it for you. Please let me know. Thanks.

PM
Patrick M.
Snohomish, WA
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Patrick said the service was awesome. The mechanic did a good job communicating and showed him what needed to be fixed. The service was timely.
This review was collected via phone interview by Customer Research Inc.

SM
Stewart M.
Kirkland, WA
Nissan Cab
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Stewart said the staff were good about getting him in and getting the work done.
This review was collected via phone interview by Customer Research Inc.

ML
Mike L.
Bothell, WA
Honda Accord Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Mike said the staff at this business did a good job, the service was on time, and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

KB
Kyle B.
Kirkland, WA
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Kyle said the business is friendly and accommodating. The business also provides honest feedback.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Kirkland, WA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Ryan said the staff were good. They did not try to up-sell him and they were honest. They did good work. He liked them. They were pretty quick as well. Overall it was a good business.
This review was collected via phone interview by Customer Research Inc.

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Bernard W.
Bothell, WA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Bernard said the staff at this business did what they said they would do, and had his vehicle ready by the time he got off work. They were very professional.
This review was collected via phone interview by Customer Research Inc.

IF
Ian F.
Kirkland, WA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
as always, I can't say enough good things about this place
I'll make this quick because this app is a complete piece of sh*t and keeps deleting my text.
- went in to replace my clutch
- very reasonable price quoted
- completely transparent about the work that needed to be done
- engine stopped knocking afterwards (probably due to them replacing the main seal)
- after trying several things, including replacing spark plugs, seafoam, various oil weights, trying different fuel octanes I still couldn't get the knocking to go away
- saved me a lot of money
Jeff and Keith, you guys are both certified badasses, keep up the good work

PS
Paul S.
Kirkland, WA
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Paul said the customer service was great, overall. The business was very clean, organized and they solved the problem without charging extra. He would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JH
Janie H.
Redmond, WA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Love Automedics!
If you haven't met Jeff and Keith, you should! They are the best. The experience at Automedics is like visiting a friend- a friend you can trust. Every effort is made to ensure your vehicle is well cared for by these folks. You no longer have to wonder where you should go for car repair. Go to Automedics!

EC
Emma C.
Kirkland, WA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Emma said the staff was responsive, quick, super nice and the customer service was great.
This review was collected via phone interview by Customer Research Inc.

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