Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

59 Reviews

97% Would Recommend
Latest Review 10 days ago

Reviews


MC
MELISSA C.
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/08/2019
Irritated
I've used this location for two years since it's very close to my house. Twice I have received a call that my truck was ready only to get there and they tell me; By the way, did you know this also needs to be fixed on your truck..... Really? Why is it they cant seem to tell me everything that is wrong and get it fixed PRIOR to me picking it up. No respect for their customers time and money. Wont be using them again.
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

We apologize you have had a bad experience Melissa. We try our best to make sure our customers are pleased when they get their vehicle back. From what it shows on our end, your vehicle was towed in because it would not start. We did the repairs necessary to get the vehicle running again and it seemed that the Check Engine light was on for a different sensor problem not related to the concern/repairs mentioned. We apologize for the miscommunication and want to make things right. Please give us a call at 469-803-5885. We pride ourselves in taking care of our customers. Please let us know how to make things right. Thank you!


CC
Christinec C.
Texas
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/15/2019 Category: Service
Christine said the business did not replace her battery like she thought they would. She stated the battery did not look right to her.
This review was collected via phone interview by Customer Research Inc.

DO
DAVID O.
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2019
Great service.
Professional and customer friendly service.
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

Thank you David for taking the time to leave a review. We pride ourselves in delivering top notch customer service. We hope to see you again in the future for your automotive needs


Verified Customer
Chevrolet Traverse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019
Inspection
Good service thank you.

DO
DAVID O.
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2019
Service Rating
Good service and polite staff.

DO
DAVID O.
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2019
Great service.
Pleasant staff and good service.

MJ
Michelle J.
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2019
Car Rrpair
Clint at ultimate car care did a great job on my 2004 Grand Am the price was reasonable and the customer service was great I would recommend Ultimate Car Care for your repairs

Verified Customer
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019
Crossing my fingers.
I had my transmission replaced and felt good about going here. Clint was great and got me a good deal. But after picking up a hose popped off and leaked transmission fluid for a mile or so before I stopped and noticed. Clint came and got me towed the car back and fixed the issue right away. Hoping all stays good.

BH
BURTHA H.
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
5 star
Service was prompt and completed in the time that was proposed. Will be back.
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

Thank you Burtha for kind review. We greatly value your business and look forward to seeing you again


AE
ADRIAN E.
Little Elm, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Fast and efficient. Great customer service.
Quick and easy. And very informative.
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

Thank you Adrian for the five stars. We hope to see you again in the future for your automotive service needs.


HN
HARVIE N.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
Vehicle Inspection
Went in to get my vehicle inspected and was pleased that I didn't have to wait for someone to get to it! They immediately performed the inspection and I was on my way in no time at all!
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

Thank you Harvie for the kind review. We hope to see you again in the future for any automotive service needs.


BM
brian m.
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
Fast, friendly service!
Ownership changed I believe but the new staff delivered fast and friendly service. I highly recommend using them for your car inspection and repair needs.
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

Thank you Mr. Moore for the kind words. We take pride in having great customer service and hope to see you again in the future.


Verified Customer
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
Excellent Service
Very reasonable as compared to the dealership guy, who wanted to charge me an arm & a leg for the work on my Acura MDX.
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

Thank you Mr. Hajyani for taking the time to leave the kind review. We hope to see you in the future


CS
CHARLES S.
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Customer service
Great customer service, very informative, fast service
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

Thank you Mr. Smith for the five stars. We greatly value your business and hope to see you in the future for any automotive needs.


LS
LISA S.
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
SUPERB!
I called Ultimate Car Care on a Saturday afternoon to have them install new brakes and an oil change. It was very last minute and I didn't expect to be able to get in. So many things are right with this business! It was 3 hours before closing and they were more than happy to fit me in to the day. They called me and walked me through what they were going to accomplish before they started. They finished in 2 hours and saved me from a trip to the dealership. I would highly recommend Ultimate Car Care and will be continuing my business with them!
SHAWN M. from ULTIMATE CAR CARE responded on 06/10/2019

It is our pleasure serving you Lisa. Thank you for the kind review. We try our best to please our customers in any way we can. We hope to see again in the future.


SR
Syed R.
Chrysler Town & Country SWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
A satisfied customer
Folks at ultimate car care are very courteous and professional.
They do not pressure customers to get things repaired; they provide honest opinion what your car needs and leave the ultimate decision for customers.
I recently took my car for service at Ultimate Car Care and am very satisfied with their work and the charges.

AK
AZFAR K.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
Excellent service and best price in town
My Sentra driver side window got stuck as motor would hum but glass won’t move. I got online quote for mobile mechanic and from another shop I had used in the past. Both quotes were within a few dollars of each other and both asked to replace the entire regulator assembly with motor though knowing the motor was humming. I called Mr. Mirza of Ultimate Car Care. He told me to bring the car over and gave me a quote which was $250-400/- cheaper. He replaced the regulator assembly without the motor as that’s all I needed. My car window now works perfect.
While my car was at his shop, he also checked for a couple of other issues and have me free advises. He in fact also did the state inspection without any cost to me.
Mr. Mirza is an absolute gentlemen and always looking for his customers. I trust him for my auto repair needs. Give him a try and let him earn your business.

EG
ERICA g.
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
2014 civic - tensioner pulley
After spending 800+ at another shop so they could just swap out parts, these guys finally fixed the problem. Same day service, great customer service, kept me informed, clean environment, very professional!! Thanks to you and your hard working team, I don't have to hear that god awful noise again!! Definately won my business - Gibson

MM
MIGUEL M.
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Continuously going above and beyond.
They are always very fair and transparent about what needs to be serviced in my vehicles.

OW
ORLANDO W.
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Very honest and reliable! Excellent service!
Trustworthy and very Professional!